PayBright FAQ

FAQ about PayBright

• Pay over time with PayBright

• Buy now, pay later with PayBright

• Shop now, pay later with PayBright

• Buy now, pay monthly with PayBright

• Spread the cost of a purchase over $60  into easy monthly payments*. Just select PayBright at checkout. 

(FINE PRINT: *Subject to credit approval.)


PayBright is Canada’s leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.

By selecting PayBright as a payment method at check-out, customers can enjoy their purchase immediately, while spreading their payments over time. 


  • Prequalify before you buy: Get your PayBright spending limit while you’re still shopping.
  • Quick and convenient checkout: Place your order quickly and easily by choosing PayBright as your payment method at checkout. Enter a few details to get an instant decision and complete your purchase.
  • Easy payments: PayBright will automatically debit monthly payments from your preferred payment method. bank account. You can also use your Visa/Mastercard debit/credit card.

 

 

 


1.      Select PayBright at checkout: Shop at your favourite stores that offer PayBright and select us as your payment option at checkout.

2.      Set up your account: Use your mobile phone number to set up your PayBright account within 60 seconds. 

3.      Enjoy your purchase!: Confirm your payment plan and then you’re done! Enjoy your purchase today and pay later.


*Suggestion: If a merchant does not have the bandwidth or resources to make a standalone web page, we suggest they link to the How it Works or Help page on the PayBright website.

How does PayBright work?

PayBright is Canada’s leading installment payment provider. When you use PayBright to pay at [MERCHANT]’s checkout, you can split your purchase into easy, automatic monthly payments. 

 

To use PayBright as your preferred payment choice at checkout: 

1. Add items to your shopping cart as usual, and select PayBright as your payment method at checkout for orders between $60 and $15000 (including taxes and shipping).

2. Set up your account: Use your mobile phone number to set up your PayBright account within 60 seconds. 

3. Confirm your payment plan with PayBright. [MERCHANT] will process and ship your order as usual.

4. Make [CUSTOMIZE PAYMENT FREQUENCY, i.e. “12 or 24 monthly payments”] to PayBright while you enjoy your purchase.

 

How do I apply?

If your basket is eligible for monthly payments with PayBright, the option will be presented at checkout. After confirming your phone number, you’ll be sent a one-time SMS password to confirm your identity. You’ll then enter a few details for an instant decision. If you’re approved, you will set up your repayment method with PayBright and accept the terms of your payment plan.

  

Are there requirements to use PayBright?

Yes. You’ll need:

  • To be 18+ years old
  • To be a resident of Canada
  • A Canadian bank account, or a Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo.
  • An SMS-capable Canadian phone number
  • To meet the minimum cart size required to use PayBright as a payment option at checkout

 

How do I make my payments?

PayBright will help you set up convenient, pre-authorized payments via your bank account or a Canadian bank account, or a Visa/Mastercard credit/debit card.

 

Which payment methods are accepted?

PayBright currently accepts pre-authorized debits from your Canadian bank account, or a Visa/Mastercard credit/debit card. Debit cards must have the Visa or Mastercard logo. Please note that prepaid cards are not accepted. 

 

Where can I use my PayBright spending limit?

You can use PayBright on [MERCHANT WEBSITE]. 

The limit can be used across the merchant network, and will be updated based on your repayment history, merchant type, etc..We are not open loop yet so we should be careful on how much we say here.

 

Is there an annual fee?

For more information on related fees, please see these helpful FAQ articles on the PayBright help site. 

  

Does PayBright do a credit check?

For more information on credit checks with PayBright, please see this FAQ article on the subject. 

 

Are there late or NSF fees?

For more information on late or NSF fees, please see this FAQ article on the PayBright help site.

 

What if I haven't received an email regarding my payment plan, or if I need additional help with my payment plan?

For help with payment information, or if you haven't received your PayBright email confirmation, please contact the PayBright Client Relations team via their website.

 

Can I prepay my outstanding paybright balance? Sure, at any time! There are no penalties or fees for early repayments, and you can save on any interest or processing fees that haven't accrued yet. To pay off your current balance, please send us a message here.

 

Why don't I see PayBright as a payment option at checkout?

If your retailer offers PayBright, but you don't see it as a payment option, please see this helpful FAQ article on the PayBright help site.

 

What if I get declined from using PayBright?

Please use an alternate payment method to complete your purchase.

 

When will my payments begin? And what if I have pre-order products?

For more information on payment due dates, please see this helpful FAQ article on the PayBright help site. 

 

How long does it take to reverse a pending PayBright authorization on my credit card?

Most authorizations are reversed within 24 hours, however this is ultimately up to your financial institution, and may take 5-10 business days to be reflected on your credit card statement.

 

How can I track my payments and access my PayBright account?

Your login details to access your PayBright account are in the confirmation email sent to you when you first completed your transaction. Can't find the details? Please contact PayBright.

 

What if the order is canceled? Will I still be charged?

No, you will not be charged. If you’ve already made a payment to PayBright and are owed a refund this may take up to 5-10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to PayBright’s Client Relations team through this contact form.

 

What if I can’t make a payment?

Please reach out to PayBright’s Resolutions Team and they will be happy to look into the options available. You can contact them using this contact form.

 

I was not able to complete a PayBright transaction. What happened?

Unfortunately, PayBright is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because PayBright was not able to verify your identity or your payment method. 

 

How do returns work if I paid using PayBright? 

Purchases made using PayBright payment plans are subject to [MERCHANT]’s standard return policy. Any returns will be processed by [MERCHANT], and your PayBright balance will be reduced or cancelled accordingly. If you have already made monthly payments and are owed a refund, those will be refunded to you by PayBright. For information on returns, review [MERCHANT]’s return policy here [LINK TO MERCHANT RETURN POLICY].

 

How do I make my monthly payments?

PayBright will take convenient pre-authorized payments from your bank account. In some cases, you can also set up automatic payments from your Visa/Mastercard debit/credit card.

 

How much can I spend with PayBright?

PayBright payment plans are available for orders from [MERCHANT SPECIFIES, i.e. “$200 to $15,000”].

 

What is PayBright's interest rate?

For more information on interest or fees, please see this helpful article on the PayBright help site.

 

Where can I find PayBright’s Terms and Conditions?

You can find them here.

 

I still have questions. Who do I contact?

Please contact PayBright’s Client Relations team here if you have any questions.

 

SAMPLE FINE PRINT

*Monthly payment amounts, interest, and loan terms may depend on your personal credit profile. Some conditions apply. All transactions are subject to approval by PayBright. Monthly payments may include a processing fee of up to $6.95. Loan offers may vary for customers in the province of Quebec.

*Certain conditions apply and all transactions are subject to approval by PayBright. The amount of your monthly payment and the interest you will pay depend on your credit report. Monthly payments include a processing fee of up to $6.95 (One to four Dollars) depending on the amount of your purchase. Please see terms for full details.

*Your monthly payment amount, the interest you will pay, and the loan terms available depend on your personal credit profile. Conditions apply and all transactions are subject to approval by PayBright.

*Please note that PayBright is an independent payment company and [MERCHANT] has no influence over whether your payment with PayBright is accepted or not. If you have any trouble with your order, please contact PayBright Customer Service.