Get help fast - browse troubleshooting guides, manuals, and support articles for your product.

Support Hub | Breville Support

Still need help?

Chat with a support agent. We're available on live chat or phone Monday - Friday from 8:30am to 5pm ET, excluding public holidays.

Chat with a Product Expert

Call 1 855 683 3535 to talk to a support agent. We're available on live chat or phone Monday - Friday from 8:30am to 5pm ET, excluding public holidays.

Call us

Create a support case for help with a product, order, or general enquiry.

Create a Support Case

Breville | Support

<p>Yes, the recipes are tailored to your specific appliance!  <a href="https://mybreville.force.com/BrevilleCustomerCommunity/s/article-detail-public?recordId=ka05c000000HUqVAAW&amp;language=en_CA&amp;region=ca&amp;brand=breville#" target="_blank" rel="noopener noreferrer">Breville+ enabled products</a></p>
<p>If you have multiple appliances paired with your Breville+ app, you can adjust the appliance within the recipe using the appliance switcher below the recipe description. The only time you may not see this option is if there is only one appliance that can cook that particular recipe, like some sous vide recipes. </p>
<p><img alt="Cook with screen 1.png" src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/t42x8x3vkfqkht5w49sx5cj/000003330_1.jpg" style="width: 226px;height: 489px;"></img> <img alt="Cook with screen 2.png" src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/rvn8778p2k4h3xpknp2j97jq/000003330_2.jpg" style="width: 212px;height: 459px;"></img></p>
<div id="" style="left: 249.617px;top: 172.188px;"> </div>

Breville+ | Can I change the recipe based on the specific oven model I own?

<p><strong>Applies to:</strong> the Joule® Oven Air Fryer Pro (BOV950), the Smart Oven® Pizzaiolo (BPZ820), the Smart Oven® Air Fryer Pro (BOV900), the Joule® Turbo Sous Vide (BSV600), Joule® Sous Vide - Stainless Steel (CS10001), Joule® Sous Vide - White Polycarbonate (CS20001), the Smart Oven® Air Fryer Pro (BOV900), the Smart Oven™ Air Fryer Compact (BOV680), the Paradice™ 9 (BFP638), the Paradice™ 16 (BFP838), the Smart Oven® (BOV800), the Breville Sous Chef® 9 (BFP610), the Breville Sous Chef® 16 (BFP810), the Smart Oven Air Fryer Compact (BOV680)</p><h3>Overview</h3><p>This article explains which listed appliances can currently be paired with the Breville+ app and connected using WiFi and Bluetooth.</p><p>The Joule® Oven Air Fryer Pro, Joule sous vide, and the Joule® Turbo Sous Vide can currently be paired with the Breville+ app and connected via WiFi and Bluetooth.</p><h3>App control compatibility</h3><p>The other listed enabled products cannot currently be controlled from the Breville+ app.</p><p>For enabled products that cannot be controlled from the app, the Breville+ app provides recipes, classes, and guides developed and tested for the specific appliance.</p><h3>Notes &amp; Tips</h3><ul><li>Use the Breville+ app recipes, classes, and guides to learn how to use the listed appliance.</li><li>The app content is intended to help with cooking guidance and appliance familiarity, even when direct app control is not available for the listed product.</li></ul>

Are all appliances able to connect to the Breville+ app with Bluetooth and WiFi?

<table border="1" width="100%" cellpadding="8" cellspacing="0" style="border-collapse: collapse;"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Unplug the oven and allow it to cool before cleaning. Avoid touching the quartz heating elements. Never use abrasive cleansers, metal scouring pads, or metal utensils that could damage oven surfaces. Allow all surfaces and accessories to dry thoroughly before reconnecting the oven to power.</td></tr></tbody></table>
<h4>Overview</h4>
<p>Regular cleaning helps maintain the appearance and performance of your countertop oven. For best results, wipe the interior and exterior with a soft cloth and warm water after each use, once the oven has cooled to the touch.</p>
<p>Most surfaces can be cleaned using a soft, damp cloth or sponge and a mild, non-abrasive cleanser when needed. Ovens with colored finishes or brass accents require additional care to protect their surfaces.</p>
<h4>Procedure</h4>
<ol><li><b>Prepare the oven for cleaning.</b>
<ul><li>Unplug the oven from the electrical outlet.</li><li>Allow the oven to cool completely before cleaning.</li><li>Gather a soft cloth or sponge, warm water, and a mild cleaning solution if needed.</li><li>Avoid abrasive cleaners or cleaning tools that may scratch or damage surfaces.</li></ul>
</li><li><b>Clean the exterior surfaces.</b>
<ul><li>Wipe the outer body with a soft, damp sponge or cloth.</li><li>For stubborn stains, use a non-abrasive liquid cleanser or mild spray solution.</li><li>Apply the cleanser to the sponge or cloth rather than directly to the oven surface.</li><li>Avoid abrasive cleansers or sponges that could damage the colored finish.</li></ul>
</li><li><b>Clean the glass door and LCD screen.</b>
<ul><li>For the glass door, use glass cleaner or mild detergent with a soft, damp sponge or soft plastic scouring pad.</li><li>Do not use abrasive cleansers or metal scouring pads, as these can scratch the surface.</li><li>Wipe the LCD screen with a soft, damp cloth.</li><li>Apply any cleanser to the cloth rather than directly to the LCD screen.</li><li>Avoid cleaning the LCD screen with a dry cloth or abrasive cleaner, as this may cause scratches.</li></ul>
</li><li><b>Clean ovens with brass accents.</b>
<ul><li>Start by wiping the brass with a damp cloth to remove dirt and dust.</li><li>Use warm water and a soft cloth to gently clean the brass surfaces.</li><li>Dry thoroughly with a separate clean cloth.</li><li>If additional cleaning is needed, mix a small amount of mild soap with warm water and wipe gently with a soft cloth.</li><li>Avoid alkaline cleaners, including window cleaners, bleach, bleach mixtures, and concentrated all-purpose cleaners, as these may tarnish the brass.</li><li>Do not use abrasive scrubbers, sponges, cleaning cloths, or baking soda, as these may damage the finish over time.</li></ul>
</li><li><b>Clean the oven interior.</b>
<ul><li>The interior walls feature a non-stick coating designed for easier cleaning.</li><li>Once the oven is cool to the touch, wipe away food splatters with a soft, damp sponge or cloth.</li><li>Use a non-abrasive liquid cleanser or mild spray solution if needed to prevent stain buildup.</li><li>Apply the cleanser to the sponge or cloth, not directly to the oven walls.</li><li>Avoid touching the quartz heating elements.</li><li>For best results, wipe the interior with a soft cloth and warm water after each use.</li></ul>
</li><li><b>Clean the crumb tray.</b>
<ul><li>After each use, remove the crumb tray and discard any accumulated crumbs.</li><li>Wipe the tray with a soft, damp sponge.</li><li>If needed, apply a non-abrasive liquid cleanser to the sponge rather than directly to the tray.</li><li>For baked-on grease, soak the crumb tray in warm, soapy water.</li><li>Wash gently with a soft sponge or soft plastic scouring pad.</li><li>Rinse and dry thoroughly.</li><li>Reinsert the crumb tray before reconnecting the oven to power.</li><li>Do not use metal scourers or harsh cleansers. The crumb tray has a special reflective coating that helps the oven heat properly and should not be scratched or damaged.</li><li>For crumb trays with brass accents, also avoid alkaline cleaners, bleach, concentrated all-purpose cleaners, abrasive cleaning tools, and baking soda.</li></ul>
</li><li><b>Clean the wire rack, broiling rack, roasting pan, and pizza pan.</b>
<ul><li>Wash accessories in warm, soapy water using a soft sponge or soft plastic scouring pad.</li><li>Rinse thoroughly and dry completely.</li><li>Do not use abrasive cleansers, metal scouring pads, or metal utensils to clean accessories.</li><li>Do not clean these accessories in the dishwasher.</li></ul>
</li><li><b>Reassemble the oven after cleaning.</b>
<ul><li>Ensure all cleaned surfaces and accessories are thoroughly dry.</li><li>Reinsert the crumb tray and any accessories needed for cooking.</li><li>Reconnect the oven to the electrical outlet only after cleaning is complete and all surfaces are dry.</li></ul>
</li></ol>
<h4>Outcome &amp; Next Steps</h4>
<p>Your countertop oven should now be clean and ready for use. Regularly wiping down the oven after each use helps prevent grease, food residue, and stains from accumulating.</p>
<p>For additional cleaning instructions, refer to your oven&#39;s instruction manual or the video tutorials below.</p>
<h4>Notes &amp; Tips</h4>
<ul><li>Wipe the oven interior and exterior with a soft cloth and warm water after each use, once cool to the touch.</li><li>Always apply cleaning solutions to a cloth or sponge rather than directly to the oven surface.</li><li>Use only soft, non-abrasive cleaning materials to protect coated and colored surfaces.</li><li>Brass accents require gentle cleaning. Avoid alkaline cleaners, abrasive materials, and baking soda.</li><li>Empty and clean the crumb tray after each use to help prevent buildup.</li><li>Do not place the wire rack, broiling rack, roasting pan, or pizza pan in the dishwasher.</li><li>Cleaning procedures may vary by model. Always refer to the applicable instruction manual for specific guidance.</li></ul>
<h4>Related Articles</h4>
<ul><li><a href="https://www.youtube.com/watch?v=1-iRHzkU8cs&amp;list=PLRSnFecax3hHyyNoFzB0CPzZzLjcFRQig&amp;index=16" target="_blank" rel="noopener noreferrer">Video: Cleaning the Crumb Tray</a> – Demonstrated using the Joule Oven Air Fryer Pro. The same steps apply to other ovens in this product range.</li><li><a href="https://www.youtube.com/watch?v=jeSuCrMNQCc&amp;list=PLRSnFecax3hHyyNoFzB0CPzZzLjcFRQig&amp;index=18" target="_blank" rel="noopener noreferrer">Video: Cleaning the Oven Accessories</a> – Demonstrated using the Joule Oven Air Fryer Pro. The same steps apply to other ovens in this product range.</li><li><a href="https://assets.breville.com/BOV900/BOV900_USCM_IB_L23_FA_Online.pdf" target="_blank" rel="noopener noreferrer">Smart Oven Air Fryer Pro Instruction Manual</a></li><li><a href="https://assets.breville.com/BOV950/BOV950_USCM_IB_J23_LR.pdf" target="_blank" rel="noopener noreferrer">Joule Oven Air Fryer Pro Instruction Manual</a></li><li><a href="https://assets.breville.com/BOV860/BOV860_USCM_IB_R23_LR.pdf" target="_blank" rel="noopener noreferrer">Smart Oven Air Fryer Instruction Manual</a></li><li><a href="https://assets.breville.com/Instruction-Booklets/USCM/BOV845_USCM_IB_2020.pdf" target="_blank" rel="noopener noreferrer">Smart Oven Pro Instruction Manual</a></li><li><a href="https://www.breville.com/content/dam/breville/us/assets/miscellaneous/instruction-manual/ovens/BOV650-instruction-manual.pdf" target="_blank" rel="noopener noreferrer">Compact Smart Oven Instruction Manual</a></li><li><a href="https://assets.breville.com/Instruction-Booklets/USCM/BOV450XL_USCM_IB_L21_LR.pdf" target="_blank" rel="noopener noreferrer">Mini Smart Oven Instruction Manual</a></li></ul>

Ovens and Air Fryers Cleaning and Care Instructions

<h4>Overview</h4>
<p>The position of the oven rack is almost as important as the cooking temperature. Recommended rack positions have been determined for specific cooking functions to help achieve the best results.</p>
<p>Depending on your countertop oven model, the recommended rack position may be highlighted on the oven display or indicated on the oven door. Some models also feature a magnetic auto-eject rack that partially extends when the oven door is opened.</p>
<h4>Procedure</h4>
<ol><li><b>Identify the recommended rack position.</b>
<ul><li>Select your desired cooking function.</li><li>Check the oven display or oven door for the recommended rack position, depending on your model.</li><li>Use the indicated position to help achieve optimal cooking results.</li></ul>
</li><li><b>Check the wire rack orientation.</b>
<ul><li>Oven racks may be inserted in an upward-facing or downward-facing orientation.</li><li>On some models, changing the rack orientation also changes the cooking position.</li><li>Ensure the rack is oriented correctly for your intended cooking position.</li></ul>
</li><li><b>Understand the magnetic auto-eject rack feature.</b>
<ul><li>The magnetic auto-eject rack is available on select models, including:
<ul><li>Smart Oven</li><li>Smart Oven Pro</li><li>Smart Oven Air Fryer BOV860</li><li>Smart Oven Air Fryer Pro</li><li>Joule Oven Air Fryer Pro</li></ul>
</li><li>When the wire rack is inserted into rack position 3 or 4, it automatically extends halfway out of the oven when the door is opened.</li><li>This feature makes it easier to access and remove food.</li><li>Always open the oven door slowly when using the magnetic auto-eject rack.</li></ul>
</li></ol>
<h4>Outcome &amp; Next Steps</h4>
<p>Using the recommended rack position and orientation helps achieve the best results for your selected cooking function. If your oven includes a magnetic auto-eject rack, the rack will automatically extend halfway when the door is opened while the rack is in position 3 or 4.</p>
<p>Refer to the rack position indicators on your oven display or door for model-specific guidance.</p>
<h4>Notes &amp; Tips</h4>
<ul><li>Rack positioning can be just as important as temperature selection for achieving optimal cooking results.</li><li>Recommended rack positions may vary depending on the cooking function and oven model.</li><li>Rack orientation can affect the cooking position on certain models.</li><li>The magnetic auto-eject feature applies only to select countertop ovens.</li><li>Always open the door slowly when the wire rack is in an auto-eject position.</li></ul>

Oven and Air Fryer Rack Positioning

<h2 id="removereadd"><strong>Joule</strong>™<strong> Connected Products </strong></h2>
<h3><strong>How do I remove and re-add my products?</strong></h3>
<ol><li>
<p>In the Breville+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/ncvcgjmbvt6jg6fc6p687/000001550_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="295" height="594"></img> </p>
</li><li>
<p>Select the appliance.</p>
</li><li>
<p>Select ‘Delete from account’.</p>
</li><li>
<p>Select &#39;Delete [appliance name]&#39;.</p>
</li><li>
<p>Navigate to Settings, select &#39;Add appliance&#39;. Follow in-app instructions to re-connect your appliance.</p>
</li></ol>
<p style="text-align: center;"> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>
<div id="" style="left: 60px;top: 150.805px;"> </div>

How do I remove and re-add my Joule™ connected product?

<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn the machine off and unplug it from the power outlet before removing or cleaning grinder components. Do not introduce water into the grinder. Burrs and the grinder area must be completely dry before reassembly or use.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso machine&#39;s grinder is running but little or no ground coffee is coming out, or the grinder is making an unusual clicking or loud noise, the grinder or grind outlet may be blocked.</p>
<p>Coffee buildup, a foreign object, or moisture inside the grinder can prevent coffee from moving through the grinder normally.</p>
<h2>Symptoms</h2>
<ul><li>Little or no ground coffee is dispensed.</li><li>The grinder makes a loud clicking, rattling, or unusual grinding noise.</li><li>Beans do not feed through the grinder normally.</li><li>The grinder repeatedly becomes blocked.</li><li>The grinder stops during use.</li></ul>
<h2>Cause</h2>
<p>Possible causes include coffee buildup around the burrs or grind outlet, moisture inside the grinder, or a foreign object lodged in the burrs. On models with grinder overheat protection, the grinder may also stop if the motor becomes too hot.</p>
<h2>Procedure</h2>
<ol><li><b>Set the grinder to a courser setting </b>
<ul><li>Set the grinder to a courser setting and see if the sound still persists </li></ul>
</li><li><b>Check the bean hopper</b>
<ul><li>Turn the machine off.</li><li>Unplug the machine from the power outlet.</li><li>Unlock and remove the bean hopper.</li><li>Remove any remaining coffee beans.</li><li>Check the hopper and the top of the grinder for beans or other objects that may be causing a blockage.</li><li>If a coffee bean is stuck or beans are preventing the hopper from locking correctly, remove them before reinstalling the hopper.</li></ul>
</li><li><b>Check for moisture</b>
<ul><li>Inspect the beans, grinder, burrs, and grind outlet for moisture.</li><li>If the grinder has been exposed to water or excessive moisture, clean it thoroughly and allow it to dry before use.</li><li>Do not introduce water into the grinder when cleaning it.</li><li>Make sure the burrs are completely dry before reassembling the grinder.</li></ul>
</li><li><b>Remove and clean the upper burr</b><br><ul><li>Remove the bean hopper and empty any beans</li><li>Place the bean hopper back on, lock it into place and then run the grinder until any beans remaining inside the grinder itself have been cleared.</li><li>Remove the bean hopper again </li><li>Unplug the espresso machine.</li><li>Unlock and remove the upper burr.</li><li>Use the supplied grinder cleaning brush to remove coffee grounds and buildup from the upper burr.</li><li>Brush the lower burr to remove loose coffee grounds and buildup.</li><li>Check for foreign objects and remove them.</li><li>Make sure the burrs are completely clean and dry before reassembly.</li></ul>
</li><li><b>Clean the grind outlet</b>
<ul><li>Use the supplied grinder or grind-outlet cleaning brush to remove coffee buildup from the opening where ground coffee leaves the grinder.</li><li>Make sure the outlet is clear before reassembling the grinder.</li></ul>
</li><li><b>Allow the grinder to dry completely</b>
<ul><li>If moisture was present, allow the burrs and grinder area to dry thoroughly before reassembly.</li><li>Do not operate the grinder while components are wet.</li><li>Air may be used to help dry the burr area before reassembly where permitted by the product instructions.</li></ul>
</li><li><b>Reassemble and test the grinder</b>
<ul><li>Reinstall and lock the upper burr.</li><li>Reinstall the bean hopper and lock it into position.</li><li>Add fresh, dry coffee beans.</li><li>Plug the machine back in and turn it on.</li><li>Test the grinder.</li><li>If the grind setting was changed during cleaning, return it to the normal setting and dial in the espresso again.</li></ul>
</li><li><b>If the grinder is making a loud clicking or unusual noise</b>
<ul><li>Follow the steps above</li><li>If the sound still persists after cleaning the grinder, the grind setting may be too fine for the beans you are using. Please try a courser setting, or reach out to us and we can help evaluate the beans and provide suggestions. </li></ul>
</li><li><b>If the grinder stops during use</b>
<ul><li>Turn the espresso machine off and unplug it.</li><li>Allow the grinder to rest before trying again, about 5 minutes. </li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After cleaning and reassembling the grinder, test it with fresh, dry coffee beans. If the grinder still produces little or no ground coffee, makes a loud or unusual noise, does not feed beans correctly, or continues to become blocked, try the advanced grinder cleaning. </p>
<h2>Notes &amp; Tips</h2>
<ul><li>Regular burr cleaning helps maintain consistent grinding performance.</li><li>If the upper burr is difficult to remove, move the grind setting toward a coarser setting first where supported by the model.</li><li>Keep coffee beans and grinder components dry to help prevent clumping and blockages.</li></ul>

Grinder is clogged, making a clicking noise, or not dispensing coffee

<h2>Overview</h2>
<p>If your espresso extraction stops after approximately <b>3–5 seconds</b>, resulting in little or no water or espresso from the brew head, follow the troubleshooting steps below.</p>
<p>The 1 Cup or 2 Cup cycle may end much sooner than expected. In some cases, the hot water or steam function may also stop early.</p>
<h2>Symptoms</h2>
<ul><li>The 1 Cup or 2 Cup extraction stops after approximately 3–5 seconds.</li><li>Little or no water or espresso flows from the brew head.</li><li>The hot water or steam function may also stop after only a few seconds.</li></ul>
<h2>Cause</h2>
<p>Possible causes include insufficient water supply, an incorrectly installed water tank, restricted water flow through the coffee or filter basket, a restricted water filter, an unprimed water system, a changed extraction setting, or mineral buildup inside the machine.</p>
<h2>Procedure</h2>
<ol><li><b>Check the water tank</b>
<ul><li>Check the water level in the water tank.</li><li>If the water is below the minimum line, refill the tank with fresh water.</li><li>Remove and reinstall the water tank.</li><li>Make sure the tank is fully seated and securely installed.</li></ul>
<p>An empty or incorrectly installed water tank can prevent the machine from receiving enough water.</p>
</li><li><b>Test the water flow without the portafilter</b>
<ul><li>Remove the portafilter from the brew head.</li><li>Make sure the water tank is filled and securely installed.</li><li>Press the <b>2 Cup</b> button or start a double-shot brew cycle.</li><li>Check whether water flows from the brew head and whether the cycle continues for longer than 3–5 seconds.</li></ul>
<p><b>If water flows normally:</b></p>
<ul><li>Adjust the grind slightly coarser.</li><li>Make sure you are using the correct amount of coffee for the filter basket.</li><li>If your machine includes a precision dose trimming tool, use it to check the dose.</li><li>Make sure the coffee is evenly distributed and tamped according to the instructions for your machine.</li><li>Check the filter basket for blocked openings and clean it if needed.</li></ul>
<p>A grind that is too fine, too much coffee, excessive tamping, or a blocked filter basket can restrict water flow through the coffee.</p>
<p><b>If the cycle still stops after 3–5 seconds:</b> Continue to the next step.</p>
</li><li><b>Remove the water filter and test again</b>
<ul><li>Remove the water tank from the machine.</li><li>Remove the water filter.</li><li>Refill the water tank with fresh water to the <b>MAX</b> line.</li><li>Reinstall the water tank without the water filter.</li><li>Make sure the water tank is fully seated and securely installed.</li><li>Leave the portafilter removed.</li><li>Press the <b>2 Cup</b> button or start a double-shot brew cycle.</li><li>Check whether the cycle continues for longer than 3–5 seconds.</li></ul>
<p><b>If the machine operates normally without the water filter:</b> Replace the water filter with a new one before returning the machine to normal use.</p>
<p><b>If the machine still stops after 3–5 seconds:</b> Continue to the next step.</p>
</li><li><b>Prime the water system</b>
<ul><li>Leave the portafilter removed.</li><li>Run the <b>2 Cup</b> brew function.</li><li>If your machine has a hot water function, run hot water for approximately <b>30 seconds</b>.</li><li>Repeat the water-only brew cycle as needed and check whether normal water flow returns.</li></ul>
<p>Priming can be particularly helpful if the machine is new, the water tank recently ran empty, or the machine has not been used for an extended period.</p>
</li><li><b>Test the hot water and steam functions</b>
<ul><li>Run the <b>hot water</b> function and check whether it continues to operate normally.</li><li>Run the <b>steam</b> function and check whether it continues to operate normally.</li></ul>
<p>If the brew head, hot water, and steam functions all have little or no output or stop after only a few seconds, continue with the steps below.</p>
</li><li><b>Reset the extraction setting, if applicable</b>
<ul><li>If water flows normally but the 1 Cup or 2 Cup cycle consistently ends after only a few seconds, the programmed extraction setting may have been changed.</li><li>Reset the extraction setting or restore the machine&#39;s factory settings according to the instructions for your model.</li></ul>
<p>Reset procedures vary by machine. Refer to your instruction manual for the correct procedure.</p>
</li><li><b>Descale the machine</b>
<ul><li>If water flow remains restricted or your machine is due for descaling, complete the descale cycle for your specific model.</li><li>Use a descaling solution or powder designed for espresso machines.</li><li>Follow the complete descale and rinse procedure specified for your machine.</li></ul>
<p>Mineral buildup inside the machine can restrict water flow and affect brewing, hot water, and steam performance.</p>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the extraction still stops after approximately 3–5 seconds after checking the water tank, testing without the portafilter, testing without the water filter, priming the water system, testing the hot water and steam functions, resetting the extraction setting when applicable, and completing the recommended descale process, contact customer support or an authorized service provider for further assistance.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Cleaning and descaling are different maintenance processes.</li><li>A cleaning tablet or cleaning cycle removes coffee oils and residue. It does not replace the descaling process used to remove mineral buildup.</li><li>Reset and priming procedures can vary by model. Refer to the instruction manual for model-specific directions.</li></ul>

Espresso extraction stops after 3–5 seconds

<p><b>2.</b> <b>Access the air intake filter</b></p>
<ul><li>Locate the air intake filter area (typically behind a rear or side grille/cover).</li><li>Release any tabs or gently lift off the filter cover to expose the filter element.</li></ul>
<p><i>Image to capture:</i> Close-up showing the filter cover/grille location and how it is lifted/removed to access the filter. <b>3.</b> <b>Remove the plastic cover/film from the filter</b></p>
<ul><li>Check the filter for any plastic shipping cover or protective film.</li><li>Peel off and remove the plastic cover completely so air can pass through the filter.</li><li>Do not operate the unit with any plastic covering the filter.</li></ul>
<p>Operating the LAD500 with a plastic film covering the filter blocks airflow. Restricted airflow causes icing on the cold surfaces; meltwater can drip beneath the unit while the water tank remains empty. <i>Image to capture:</i> Hands peeling a clear plastic film from the filter; a second angle showing the filter media fully exposed after removal. <b>4.</b> <b>Reinstall the filter and cover</b></p>
<ul><li>Seat the filter back in its frame in the correct orientation.</li><li>Refit the filter cover/grille and ensure it clicks or sits flush.</li></ul>
<p><i>Image to capture:</i> Filter reinstalled correctly and the cover/grille aligned and secured. <b>5.</b> <b>Reassemble the tank and test</b></p>
<ul><li>Reinsert the water tank fully and ensure it is seated properly.</li><li>Plug the unit back in and power on.</li><li>Run the unit for a test period and verify that airflow is normal, water starts collecting in the tank, and no water appears under the unit.</li><li>If you notice icing, power off and allow the unit to defrost before resuming operation.</li></ul>
<p><i>Image to capture:</i> Water tank correctly seated; secondary shot showing initial water collection in the tank after a short run. <b>6.</b> <b>If symptoms persist</b></p>
<ul><li>Confirm all vents are unobstructed and the unit has adequate clearance.</li><li>Check that the filter is clean and installed without any remaining plastic film.</li><li>If leaking continues or the tank still does not fill, contact Breville Support for further assistance.</li></ul>
<p><i>Image to capture:</i> Wide shot showing proper clearance around the unit and a clean, uncovered filter.</p>

Breville LAD500 — Leaking Underneath

<h2><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>What phones / tablets do the Breville+ cooking and coffee apps work with?</strong></h3>
<p>The apps support iPhones / iPads running on iOS 16.4 or later and Android phones / tablets running Android 12 or later. The phones and tablets must support Bluetooth Low Energy (BLE) technology version 4.0 and later.<br><br>On Android, it&#39;s also necessary to have the <b>Android System WebView</b> app installed and updated to the latest version. This is normally included on any Android version that comes with a device, but may not necessarily be installed on a custom version of Android. This app is available on the Google Play store.<br><br><b></b></p>
<h3><strong>In what countries are the Breville+ cooking and coffee apps available?</strong></h3>
<ul><li>The <strong>Breville+ cooking app</strong> is available in the United States, Canada, and Australia.</li><li>The <strong>Breville+ coffee app</strong> is available in the United States, Canada, Australia, New Zealand, and Mexico.</li></ul>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>

Joule™ Connected Appliances | Breville+ apps: supported phones / tablets and country availability

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/FHT5qA5G8QI" title="How to Test the Espresso Pressure Gauge" allowfullscreen="allowfullscreen">
    </iframe>
<div><small>Video walkthrough: Testing the espresso pressure gauge</small></div>
</div>
<h1>How to Test the Espresso Pressure Gauge</h1>
<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES840, BES860, BES870</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">
<ul><li>1 Cup dual wall filter basket</li><li>Cleaning disc</li><li>Cup or container to collect water</li><li>Plastic wrap or aluminum foil (if the cleaning disc has a hole in the center)</li></ul>
</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Use caution when handling the portafilter and cleaning disc after running the machine. Hot water and pressure may be present. Always stop the extraction cycle and allow the machine to release pressure before removing the portafilter.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso machine is showing low pressure during extraction, you can perform two simple tests to check whether the machine is building pressure correctly.</p>
<p>The first test uses an empty dual wall filter basket to check the pressure gauge response. The second uses a cleaning disc to check whether the machine can build higher pressure.</p>
<p>If the machine passes both tests, you may need to adjust your grind size, coffee dose, or puck preparation to achieve a balanced extraction.</p>
<h2>Symptoms</h2>
<ul><li>The pressure gauge shows low pressure during espresso extraction.</li><li>The pressure gauge needle does not reach the expected espresso range.</li><li>Espresso flows through the coffee too quickly.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Reset the machine and check water flow</b>
<ul><li>Turn on the espresso machine.</li><li>Press and hold the PROGRAM button for approximately 3–5 seconds to reset the machine.</li><li>Place a cup or container underneath the group head.</li><li>Press the<strong> </strong>1 Cup or 2 Cup button to run water through the group head.</li><li>Check that water flows normally from the group head.</li></ul>
<p><b>Expected result:</b> Water should flow normally from the group head.</p>
<p><b>If little or no water comes out:</b> Your machine may need descaling. Complete the recommended descale cycle before continuing with the pressure test.</p>
</li><li><b>Test the pressure gauge with the dual wall filter basket</b>
<ul><li>Locate the<strong> </strong>1 Cup dual wall filter basket. The word DUAL should be marked on the underside.</li><li>Insert the filter basket into the portafilter without adding coffee.</li><li>Insert and securely lock the portafilter into the group head.</li><li>Place a cup or container underneath the portafilter.</li><li>Press the 2 Cup button to begin the test.</li><li>Watch the pressure gauge as the machine runs.</li></ul>
<p><b>Expected result:</b> The pressure gauge needle should move to approximately the beginning of the espresso range.</p>
<p>Press the 2 Cup button again to stop the cycle.</p>
</li><li><b>Test the pressure gauge with the cleaning disc</b>
<ul><li>Check whether your cleaning disc has a hole in the center.</li><li>If there is no hole: Use the cleaning disc as it is.</li><li>If there is a hole: Completely cover the disc with plastic wrap or aluminum foil to prevent water from passing through.</li><li>Alternatively, use very finely ground coffee on the disc, as demonstrated in the approved troubleshooting procedure.</li><li>Insert the cleaning disc into the 1 Cup dual wall filter basket.</li><li>Insert and securely lock the portafilter into the group head.</li><li>Place a cup or container underneath the portafilter.</li><li>Press the 2 Cup button to begin the test.</li><li>Watch the pressure gauge.</li></ul>
<p><b>Expected result</b>: The pressure gauge needle should move to approximately the upper end of the espresso range.</p>
<p>Press the 2 Cup button again to stop the cycle.</p>
<p><b>Important:</b> Allow the machine to release pressure before removing the portafilter.</p>
</li><li><b>Check the pressure gauge test results</b>
<ul><li>If the pressure gauge reaches approximately the beginning of the espresso range during the dual wall basket test and the upper end of the espresso range during the cleaning disc test, the machine is building pressure correctly.</li><li>If the gauge responds as expected during both tests but extraction pressure remains low, check your coffee beans, dose, grind size, and puck preparation.</li><li>If the pressure gauge does not move into the expected range during either test, contact Customer Support for further assistance.</li></ul>
</li><li><b>Check your coffee beans</b>
<ul><li>Use freshly roasted coffee beans with a Roasted On date.</li><li>Coffee freshness can affect extraction pressure and crema.</li><li>If you are using older beans or coffee with only a Best Before date, try switching to a<strong> </strong>dual wall filter<b> </b>basket.</li></ul>
</li><li><b>Check the coffee dose</b>
<ul><li>Make sure you are using the correct amount of ground coffee for your filter basket.</li><li>Use a precision dose trimming tool, if included with your machine, to check the dose level.</li><li>Keep the coffee dose consistent between extractions.</li></ul>
<p><b>Why this matters:</b> Too little coffee in the filter basket can allow water to flow through too quickly, resulting in low extraction pressure.</p>
</li><li><b>Adjust the grind size</b>
<ul><li>Adjust the grind size slightly finer.</li><li>Prepare another espresso.</li><li>Check the pressure gauge and extraction flow.</li><li>Continue making small adjustments until the extraction improves.</li></ul>
<p><b>Why this matters:</b> Coffee that is ground too coarsely can cause water to flow through the coffee too quickly, resulting in low pressure.</p>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p><b>If both pressure tests pass:</b> Your machine is building pressure correctly. Continue dialing in your espresso by checking coffee freshness, dose, grind size, and puck preparation.</p>
<p><b>If the pressure gauge does not respond as expected:</b> Contact Customer Support for further assistance.</p>
<p><b>If little or no water flows from the group head:</b> Complete the recommended descale cycle before repeating the pressure gauge tests.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Change one variable at a time when dialing in espresso.</li><li>Make sure the filter basket is clean and free from blockages.</li><li>Use the correct filter basket for your coffee.</li><li>Keep the coffee dose consistent between extractions.</li><li>A balanced espresso should flow steadily with a consistency similar to warm honey.</li></ul>

How to Test the Espresso Pressure Gauge

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES876 Barista Express® Impress</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">1 Cup dual wall filter basket</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0" style="height: 37.4121px;"><tbody><tr style="height: 37.4121px;"><td colspan="1" rowspan="1"><b>Safety First:</b> Make sure the machine is plugged in and receiving power, but do not turn the machine on before starting the reset.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the dose feedback indicator is not displaying the expected dose level, resetting the dose feedback may help restore accurate readings.</p>
<h2>Symptoms</h2>
<ul><li>The dose indicator does not register a dose.</li><li>The indicator shows a full dose when the filter basket is empty or contains very little coffee.</li><li>The dose feedback appears inaccurate or inconsistent.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Enter the reset mode</b>
<ul><li>Make sure the machine is plugged in and receiving power, but remains turned off.</li><li>Press and hold<strong> </strong>DOSE, FILTER, and POWER at the same time for 5 seconds.</li></ul>
</li><li><b>Check the indicator lights</b>
<ul><li>Confirm that the POWER button remains solid.</li><li>Confirm that the TAMP indicator lights are flashing.</li><li>Confirm that the 1 Cup FILTER light is flashing.</li></ul>
</li><li><b>Insert the filter basket</b>
<ul><li>Insert the 1 Cup dual wall filter basket into the portafilter.</li></ul>
</li><li><b>Complete the tamp</b>
<ul><li>Use the tamp lever to complete a tamp.</li><li>Continue until you hear a beep.</li></ul>
</li><li><b>Confirm the reset</b>
<ul><li>When the reset is completed successfully, the machine will turn off automatically.</li><li>The dose feedback indicator has now been reset.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the dose feedback indicator continues to provide incorrect or inconsistent feedback, check the grinder and coffee pathway for coffee buildup or blockages. Clean the grinder and grind outlet according to the machine&#39;s cleaning instructions, then test the dose feedback again.</p>
<p>If the issue continues after cleaning and resetting the dose feedback, contact Breville Customer Support for further assistance.</p>

How to reset the dose feedback indicator for tamp calibration

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Dual Boiler, Oracle®, Oracle™ Touch</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Flat-head screwdriver that fits securely into the descale screw</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn off and unplug the machine and allow it to cool for at least 1 hour before accessing the descale area. Hot water or steam may be released when the descale valves are opened. Make sure the drip tray is empty and fully inserted before continuing.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the descale screw or valve will not turn during the descaling process, do not force it. Check the screwdriver fit and turning direction before attempting to open the valve again.</p>
<h2>Symptoms</h2>
<ul><li>The descale screw will not turn.</li><li>The descale valve will not open.</li><li>The screw head begins to strip or become damaged when turning.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Check your screwdriver</b>
<ul><li>Use a flat-head screwdriver that fits securely into the descale screw.</li><li>Do not use a screwdriver that is too small or does not fit securely. It may slip and damage the screw head.</li></ul>
</li><li><b>Check the turning direction</b>
<ul><li>Turn the descale screw counterclockwise to open the valve.</li><li>Turn the descale screw clockwise to close the valve.</li><li>Apply gentle, steady pressure while turning counterclockwise.</li><li>Do not force the screw.</li></ul>
</li><li><b>If the screw or valve opens</b>
<ul><li>Slowly continue turning the screw counterclockwise until the valve is fully open.</li><li>Allow the boiler to drain according to the descaling instructions for your machine.</li><li>When draining is complete, turn the screw clockwise until the valve is securely closed.</li><li>Do not overtighten the screw. Overtightening may damage the valve.</li><li>Continue the descaling procedure for your machine.</li></ul>
</li><li><b>If the screw or valve remains stuck</b>
<ul><li>Stop trying to turn the screw.</li><li>Do not use excessive force.</li><li>Do not use power tools or impact drivers.</li><li>If the screw head begins to strip or become damaged, stop immediately.</li><li>Contact Customer Support for further assistance. The machine may require service.</li></ul>
</li><li><b>If the screw head is damaged</b>
<ul><li>Do not continue trying to open a stripped, damaged, or improperly turning descale screw.</li><li>Contact customer support for assistance with the appropriate service options.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the descale valve opens normally, complete the draining and descaling procedure for your machine. If the screw or valve remains stuck, or the screw head is damaged, stop the procedure and contact Customer Support. Service may be required.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Never force or overtighten a descale valve screw.</li><li>For Oracle Touch models, start and follow the guided descaling procedure under <b>Settings &gt; Descale Cycle</b> and follow the instructions shown on the touchscreen.</li></ul>

Descale Screw Stuck in Descale Port

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES878, BES880, BES881, BES920, BES980, BES990, BES995</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso machine displays an error code or error message, restart the machine first. If the error remains and your machine includes a Factory Reset option, perform a factory reset.</p>
<p>Error codes and messages vary by model. Refer to your machine&#39;s instruction manual for information about a specific code or message.</p>
<h2>Symptoms</h2>
<ul><li>The machine displays an error code or error message.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Restart the machine</b>
<ul><li>Turn the machine off.</li><li>Unplug it from the power outlet.</li><li>Wait 60 seconds.</li><li>Plug the machine back in.</li><li>Turn the machine on and check whether the error returns.</li></ul>
</li><li><b>Perform a factory reset</b>
<ul><li>If the error remains and your machine has a Factory Reset option, open the machine&#39;s Settings or reset menu.</li><li>Select Factory Reset.</li><li>Follow the instructions for your specific model.</li><li>Allow the machine to restart.</li><li>Check whether the error code or message returns.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the error code or message returns after restarting and resetting the machine, contact customer support for further assistance.</p>
<p>When contacting Support, have the following information available:</p>
<ul><li>Model number</li><li>Serial number</li><li>The exact error code or message displayed</li><li>The troubleshooting steps you have already completed</li></ul>
<h2>Notes &amp; Tips</h2>
<ul><li>A factory reset may remove saved drinks, customized settings, or other preferences.</li><li>Factory Reset options and instructions vary by model.</li></ul>

What should I do if my espresso machine displays an error code?

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Oracle® espresso machines</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Flat-head screwdriver, if checking the descale access valves</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn off the machine and allow it to cool before checking the descale access area. Do not overtighten the boiler drain valves.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If you notice water leaking from your Oracle® espresso machine, first identify where the water is coming from. Water entering the drip tray is normal, while water leaking from other areas may require troubleshooting.</p>
<h2>Symptoms</h2>
<ul><li>Water or espresso leaks around the portafilter during extraction.</li><li>Water appears to leak from the water tank.</li><li>Water collects in the drip tray.</li><li>Water leaks near the descale access area.</li><li>Water leaks from inside or underneath the machine.</li></ul>
<h2>Cause</h2>
<p>The cause depends on where the water is coming from. Common causes include coffee or moisture preventing the portafilter from sealing correctly, a worn group head seal, an improperly seated or leaking water tank, normal automatic purging into the drip tray, or boiler drain valves that were not fully closed after descaling.</p>
<h2>Things to Check</h2>
<ol><li><b>Check for leaking around the portafilter</b>
<ul><li>Make sure the portafilter is fully inserted and securely locked into the group head.</li><li>Check the rim of the filter basket for coffee grounds and wipe away any excess coffee.</li><li>Make sure the filter basket rim and portafilter are clean and dry before inserting the portafilter.</li><li>Check the silicone seal around the group head for visible wear or damage.</li><li>Coffee around the filter basket rim or moisture on the portafilter can prevent a proper seal during extraction.</li><li>If the silicone seal is worn or damaged, it may need to be replaced. <a href="https://www.breville.com/en-ca/parts-accessories/parts/sp0001635.html" target="_blank" rel="noopener noreferrer">Purchase a replacement silicone seal</a>.</li></ul>
</li><li><b>Check the water tank for leaks</b>
<ul><li>Remove the water tank from the machine.</li><li>Place the tank in a sink.</li><li>Fill it with water.</li><li>Allow it to sit and check for leaking.</li><li>If the tank leaks, it may need to be replaced. <a href="https://www.breville.com/en-ca/parts-accessories/parts/sp0023712.html" target="_blank" rel="noopener noreferrer">Purchase a replacement water tank</a>.</li><li>If the tank does not leak, reinstall it and make sure it is fully inserted and securely locked into position.</li></ul>
</li><li><b>Check whether water in the drip tray is normal</b>
<ul><li>Some water in the drip tray is normal and does not necessarily indicate a leak.</li><li>The machine uses an automatic purge function during normal operation. Water released during purging is directed into the drip tray.</li><li>Keep the drip tray fully inserted into the machine, including after the machine has been turned off.</li><li>If water is entering the drip tray through the normal purge outlet, no action is required.</li></ul>
</li><li><b>Check the descale access area</b>
<ul><li>If the leak started after descaling, check that the boiler drain valves were completely closed after the descale procedure.</li><li>Turn off the machine and allow it to cool.</li><li>Locate the <b>DESCALE ACCESS</b> area.</li><li>Check that both boiler drain valves are closed.</li><li>If needed, use a flat-head screwdriver to gently turn the valves clockwise until seated.</li><li>Do not overtighten the valves, as this may damage them.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the water is coming from the normal purge outlet into the drip tray, no action is required.</p>
<p>If you have confirmed that the leak is not caused by normal purging, the water tank, the portafilter seal, or the descale access area, contact Customer Support for further assistance.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Keep the portafilter and filter basket rim clean and dry to help maintain a proper seal.</li><li>After descaling, make sure both boiler drain valves are fully closed without overtightening them.</li></ul>

Why is my Oracle® espresso machine leaking?

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/cEQQaUP2V8M" title="Milk frothing video walkthrough" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/qhWtcre5rts" title="Milk frothing video walkthrough" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Oracle® and Oracle® Touch</td></tr><tr><td colspan="1" rowspan="1"><b>Models:</b></td><td colspan="1" rowspan="1">BES980, BES990</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Use care when purging or texturing milk because hot steam is released. After texturing, wipe the steam wand with a clean, damp cloth before lowering it into the automatic purge position.</td></tr></tbody></table>
<h2>Overview</h2>
<p>Different types and brands of milk can produce different amounts and textures of foam. If your milk has too much or too little foam, use the tips below to improve texture and consistency.</p>
<h2>Things to Check</h2>
<ol><li><b>Start with fresh, cold milk</b>
<ul><li>Always begin with fresh milk that is cold from the refrigerator.</li><li>Fill the milk jug to below the spout.</li><li>Make sure there is enough milk to cover the steam wand seal when the wand is in position.</li></ul>
</li><li><b>Consider the type of milk you are using</b>
<ul><li>Different types and brands of milk can produce different amounts and textures of foam.</li><li>Non-fat or skim milk generally produces a larger volume of lighter, airier foam. The bubbles may be larger and the texture may be less creamy.</li><li>Low-fat or 2% milk generally provides a balance between foam volume and creaminess.</li><li>Whole milk generally produces a richer, creamier texture and can be a good choice for smooth, silky microfoam.</li><li>Adjust the milk texture or froth setting as needed when changing milk types or brands.</li></ul>
</li><li><b>Adjust for plant-based milk alternatives</b>
<ul><li>Plant-based milks can vary significantly by type, brand, and formulation.</li><li>Always start with the milk cold.</li><li>Adjust the milk texture or froth setting as needed.</li><li>Consider using a barista-style plant-based milk designed for coffee.</li><li>Try another brand if you are having difficulty achieving your preferred texture.</li><li>Use manual milk texturing if you would like more control over the finished result.</li></ul>
</li><li><b>Purge the steam wand before texturing</b>
<ul><li>Briefly purge the steam wand before placing it in the milk to remove condensed water.</li><li>On the Oracle®, momentarily press down the steam lever with the wand positioned over the drip tray.</li><li>On the Oracle® Touch, briefly activate the Milk function with the wand positioned over the drip tray, then stop the steam before placing the wand into the milk.</li></ul>
</li><li><b>Position the milk jug correctly</b>
<ul><li>Lift the steam wand and place the milk jug underneath.</li><li>Insert the steam wand into the milk.</li><li>Lower the steam wand completely.</li><li>Make sure the milk covers the steam wand seal.</li><li>Make sure the milk jug is resting correctly on the drip tray.</li><li>During automatic milk texturing, steaming will stop when the selected milk temperature is reached.</li></ul>
</li><li><b>Adjust the milk texture</b>
<ul><li>If the milk is not reaching your preferred texture, change the texture or froth setting and try again.</li><li>On the Oracle®, move the milk texture setting toward CAPP for more texture or toward LATTE for less texture.</li><li>On the Oracle® Touch, adjust the milk texture from the touchscreen.</li><li>You may need to readjust the setting whenever you change milk type or brand.</li></ul>
</li><li><b>Adjust the milk temperature</b>
<ul><li>On the Oracle®, the recommended milk temperature range is approximately 131–150°F (55–65°C).</li><li>Experiment with the temperature and texture settings to find the combination you prefer.</li></ul>
</li><li><b>Try manual milk texturing for more control</b>
<ul><li>Both the Oracle® and Oracle® Touch allow milk to be textured manually.</li><li>Manual texturing gives you more control over how much air is introduced into the milk and over the finished texture.</li><li>Automatic milk texturing and automatic shut-off are disabled in manual mode.</li><li>Stop steaming manually when the desired texture and temperature are reached.</li></ul>
</li><li><b>Keep the steam wand clean</b>
<ul><li>Make sure the holes around the steam wand tip remain clear. Even partially blocked holes can reduce the amount of foam produced.</li><li>After texturing, lift the steam wand and remove the milk jug.</li><li>Wipe the steam wand and tip with a clean, damp cloth before lowering the wand.</li><li>Lower the steam wand to the down position so it can automatically purge.</li></ul>
</li><li><b>Finish and pour the milk promptly</b>
<ul><li>Gently tap the jug on the countertop to collapse larger bubbles.</li><li>Swirl the jug to combine and polish the milk and microfoam.</li><li>Pour promptly before the milk begins to separate.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>Properly textured milk should have an even, consistent texture suited to your preferred drink. If the foam level is still not as expected, try a different milk texture setting, milk type, or brand. If foam production remains low, check that the steam wand tip holes are completely clear.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Milk results can vary significantly by brand and formulation, even within the same type of milk.</li><li>Changing milk may require adjusting the texture or froth setting again.</li><li>Barista-style plant-based milk may provide more consistent texturing results.</li><li>Manual texturing is useful when you want more control over the amount of air introduced into the milk.</li></ul>

Milk frothing tips for the Oracle® and Oracle® Touch

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES920, BES980, BES990, BES995</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Fresh water; flat-head screwdriver for BES920, BES980, and BES990</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn off and unplug the machine before starting. Boiler water can be very hot. Allow the machine to cool for at least 30 minutes before draining the boilers. Hot water or steam may be released when the drain valves are opened.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso machine continues to display Heating and does not reach the expected brew temperature, draining and refilling the boilers may help reset the heating process.</p>
<h2>Symptoms</h2>
<ul><li>The machine continues to display Heating.</li><li>The machine does not reach its expected operating or brew temperature.</li></ul>
<h2>Cause</h2>
<p>This can occur if there is buildup around the boiler probes, residue remains after an incomplete descale cycle, or the machine is not reading the internal temperature correctly.</p>
<h2>Procedure</h2>
<ol><li><b>Turn off and cool the machine</b>
<ul><li>Turn off the machine.</li><li>Unplug it from the power outlet.</li><li>Allow the machine to cool for at least 30 minutes.</li></ul>
</li><li><b>Drain the boilers</b>
<ul><li>For BES920, BES980, and BES990, locate the boiler drain access area.</li><li>Use a flat-head screwdriver to carefully open the boiler drain valves.</li><li>Allow the water to drain completely.</li><li>If hot water or steam is released, stop and allow the machine additional time to cool before continuing.</li><li>Once drained, allow the machine to sit for another<strong> </strong>30 minutes.</li></ul>
</li><li><b>Close the drain valves</b>
<ul><li>Close the boiler drain valves securely.</li><li>Make sure the valves are fully closed before refilling the machine.</li><li>Do not overtighten the valves.</li></ul>
</li><li><b>Refill the machine</b>
<ul><li>Fill the water tank with fresh, clean water.</li><li>Reinstall the water tank securely.</li><li>Plug the machine back into the power outlet.</li><li>Turn the machine on.</li><li>You may hear the machine pumping as the boilers refill. This is normal.</li></ul>
</li><li><b>Allow additional time to heat</b>
<ul><li>Allow at least 20 minutes for the machine to reach its operating temperature.</li><li>The machine may take longer than usual to heat after the boilers have been drained and refilled.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the machine continues to display<strong> </strong>Heating or does not reach its operating temperature after completing these steps, contact Customer Support for further assistance.</p>

Espresso machine stays on “Heating”

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Oracle series espresso machines</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your Oracle series espresso machine does not respond when you press the Power button, check the power connection and wall outlet before contacting Customer Support.</p>
<h2>Symptoms</h2>
<ul><li>The machine does not respond when the Power button is pressed.</li><li>The machine appears to have no power.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Check the power connection</b>
<ul><li>Make sure the power cord is fully plugged into the wall outlet.</li><li>Press the Power button again and check whether the machine responds.</li></ul>
</li><li><b>Test the power outlet</b>
<ul><li>Unplug the espresso machine.</li><li>Plug another appliance into the same outlet.</li><li>Check whether the other appliance turns on.</li><li>If the outlet is not working, check the household circuit breaker or GFCI outlet, if applicable.</li></ul>
</li><li><b>Try another outlet</b>
<ul><li>If the original outlet is working but the espresso machine still does not turn on, unplug the machine.</li><li>Plug the machine into a known working outlet in a different area of the home.</li><li>Press the Power button.</li><li>If possible, connect the machine directly to a wall outlet rather than an extension cord or power strip.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the machine remains unresponsive after you have confirmed that the outlet is working and tried another outlet, contact Customer Support for further assistance. Support can help determine the appropriate next steps based on the machine and its warranty status.</p>

Oracle Series Espresso Machine Will Not Turn On

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">the Bambino, the Bambino Plus, the Infuser, the Barista Express, the Barista Express Impress, the Barista Pro, the Barista Touch, the Barista Touch Impress, the Dual Boiler, the Oracle, the Oracle Jet, the Oracle Touch, the Oracle Dual Boiler</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Clean cloth, group head brush (optional), warm water</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Always turn off and unplug the machine before touching the group head or portafilter. Allow the machine to cool fully before troubleshooting to avoid burns or damage.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If you are unable to remove or insert the portafilter smoothly, the issue is typically caused by coffee residue buildup, a dry or worn group gasket, incorrect portafilter alignment, or an overfilled filter basket.</p>
<p>This article covers the following issues:</p>
<ul><li>Portafilter is stuck and cannot be removed</li><li>Difficulty removing the portafilter</li><li>Difficulty inserting or locking the portafilter</li></ul>
<h2>Symptoms</h2>
<ul><li>Portafilter is stuck and will not twist out after brewing.</li><li>Portafilter feels unusually tight or rough when twisting.</li><li>Portafilter will not insert or lock into position.</li></ul>
<h2>Cause</h2>
<ul><li>Coffee oils or residue buildup around the group gasket.</li><li>Incorrect portafilter alignment.</li><li>Overfilling the filter basket.</li><li>A dry, hardened, or worn group gasket.</li></ul>
<h2>Troubleshooting Steps</h2>
<h3>Portafilter is Stuck and Cannot Be Removed</h3>
<ol><li><b>Power off and unplug the machine.</b>
<ul><li>Do not attempt to twist or force the portafilter handle while the machine is under pressure.</li></ul>
</li><li><b>Allow the machine to release pressure.</b>
<ul><li>Wait 1–2 minutes after brewing to allow the machine to vent internal pressure automatically.</li><li>You may hear a soft click or hiss as the pressure releases.</li></ul>
</li><li><b>Allow the group head to cool completely.</b>
<ul><li>Heat can cause the metal group head to expand and grip the portafilter more tightly.</li></ul>
</li><li><b>Gently twist the portafilter to remove it.</b>
<ul><li>Once the group head is cool, hold the portafilter handle firmly and twist it counterclockwise to unlock.</li><li>Do not apply excessive force. Stop if the portafilter remains stuck.</li><li>If the portafilter begins to move, continue twisting gently until it releases.</li></ul>
</li><li><b>Check the group gasket.</b>
<ul><li>Look into the group head and inspect the white or yellow silicone gasket.</li><li>The gasket should be soft, flexible, and evenly seated.</li><li>If the gasket is cracked, dry, hardened, or damaged, contact Customer Support for assistance or a replacement gasket.</li></ul>
</li></ol>
<h3>Difficulty Removing the Portafilter</h3>
<ol><li><b>Power off, unplug, and allow the machine to cool.</b>
<ul><li>Turn off and unplug the machine.</li><li>Allow the machine to cool until the group head is cool to the touch.</li></ul>
</li><li><b>Allow the machine to release pressure.</b>
<ul><li>Wait 1–2 minutes after brewing to allow the machine to vent internal pressure automatically.</li><li>You may hear a soft click or hiss as the pressure releases.</li></ul>
</li><li><b>Gently twist the portafilter to remove it.</b>
<ul><li>Once pressure is released and the group head is cool, hold the portafilter handle firmly and twist it counterclockwise.</li></ul>
</li><li><b>Clean the group head and gasket.</b>
<ul><li>Use a damp cloth or group head brush to remove coffee residue and buildup from the gasket and surrounding rim.</li><li>Wipe the portafilter rim clean before reinserting it.</li></ul>
</li><li><b>Check the group gasket.</b>
<ul><li>Inspect the gasket in the group head. It should be soft, flexible, and evenly seated.</li><li>If the gasket is cracked, dry, hardened, or damaged, contact Customer Support for assistance or a replacement gasket.</li></ul>
</li></ol>
<h3>Difficulty Inserting or Locking the Portafilter</h3>
<ol><li><b>Ensure the filter basket is properly seated.</b>
<ul><li>Confirm that the filter basket is correctly snapped into the portafilter and is not tilted or loose.</li></ul>
</li><li><b>Check the group head for obstructions.</b>
<ul><li>Inspect the group head and remove any coffee residue, buildup, or debris.</li></ul>
</li><li><b>Do not overfill the filter basket.</b>
<ul><li>Too much coffee in the filter basket can make the portafilter difficult to lock into the group head.</li><li>If supplied with the machine, use the Razor Trimming Tool to confirm the dose is correct.</li></ul>
</li><li><b>Inspect and clean the portafilter rim.</b>
<ul><li>Wipe the rim completely clean of coffee grounds or residue that could interfere with insertion or sealing.</li></ul>
</li><li><b>Insert and lock the portafilter correctly.</b>
<ul><li>Hold the portafilter handle slightly to the left of center, approximately at the 7 or 8 o&#39;clock position, when aligning it with the group head.</li><li>Align the portafilter lugs with the grooves in the group head.</li><li>Rotate the portafilter clockwise toward the center until snug.</li><li>If the portafilter will not turn into position, stop and recheck the alignment. Forcing it can damage the portafilter lugs or group gasket.</li></ul>
</li><li><b>Check the group gasket.</b>
<ul><li>If insertion remains difficult after cleaning and checking alignment, the gasket may be dry, hardened, worn, or damaged.</li><li>Contact Customer Support for assistance or a replacement gasket if needed.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After cleaning the group head and portafilter and checking the alignment and group gasket, the portafilter should insert and remove smoothly. If the issue continues, the group gasket may need to be replaced or the machine may require service. Contact customer support for assistance before applying excessive force.</p>

Difficulty Inserting or Removing the Portafilter

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/W1GGlrRdg8w" title="Espresso machine care and maintenance" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Espresso machines</td></tr></tbody></table>
<h2>Overview</h2>
<p>Regular cleaning and maintenance help maintain the quality and flavor of your coffee and keep your espresso machine performing at its best.</p>
<p>Follow these general care and maintenance tips along with the instructions for your specific machine.</p>
<h2>Procedure</h2>
<ol><li><b>Purge and clean the steam wand after texturing milk</b>
<ul><li>Wipe the steam wand with a clean, damp cloth immediately after texturing milk.</li><li>Purge the steam wand according to your machine&#39;s instructions to help clear any remaining milk from inside the wand.</li></ul>
</li><li><b>Clean the coffee pathway</b>
<ul><li>Coffee oils and residue can build up in the group head and coffee pathway over time.</li><li>Complete the recommended cleaning cycle when prompted by your machine or at the interval specified in your instruction manual.</li><li>Use the recommended espresso cleaning product and follow the cleaning procedure for your specific model.</li></ul>
</li><li><b>Descale when required</b>
<ul><li>Minerals from water can accumulate inside the machine over time.</li><li>Complete the recommended descale cycle when prompted or according to the maintenance instructions for your machine.</li><li>Use the recommended descaling solution and follow the complete descale and rinse procedure for your specific model.</li></ul>
</li><li><b>Keep the grinder clean</b>
<ul><li>If your espresso machine has a built-in grinder, periodically clean the grinder burrs and grind outlet according to your machine&#39;s instructions.</li><li>Keeping these areas clean can help prevent coffee buildup and blockages and maintain consistent grinding performance.</li></ul>
</li></ol>
<h2>Notes &amp; Tips</h2>
<ul><li>Cleaning and descaling are different maintenance processes.</li><li>A cleaning cycle removes coffee oils and residue from the coffee pathway.</li><li>Descaling removes mineral buildup from the machine&#39;s internal water system.</li><li>Always follow the maintenance intervals and procedures specified for your machine.</li></ul>
<h2>Outcome &amp; Next Steps</h2>
<p>Continue regular cleaning and maintenance according to your machine&#39;s instructions and complete cleaning or descaling cycles when prompted.</p>

How to care for and maintain your espresso machine

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">the Bambino, the Bambino Plus, the Infuser, the Barista Express, the Barista Express Impress, the Barista Pro, the Barista Touch, the Barista Touch Impress, the Dual Boiler, the Oracle, the Oracle Jet, the Oracle Touch, the Oracle Dual Boiler</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Compatible descaling solution, fresh water</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Unplug the machine and allow it to cool before service. Use only an approved, machine-compatible descaling solution and follow the product label directions. Avoid skin and eye contact. Do not use vinegar. Keep descaling chemicals away from children and food surfaces. Reconnect power only when instructed, and never run the pump dry.</td></tr></tbody></table>
<h2>Overview</h2>
<p>This article covers three common problems that can occur when descaling an espresso machine. Follow the section that best matches your symptom.</p>
<ul><li>Unable to descale because water or descaling solution will not flow</li><li>Unable to enter Descale Mode or start the Descale Cycle</li><li>Unable to complete the Descale Cycle or the descale indicator stays on</li></ul>
<h2>Symptoms</h2>
<ul><li>No water or descaling solution flows from the machine outlets during descaling.</li><li>The machine will not enter Descale Mode or start the Descale Cycle.</li><li>The machine remains in another operating mode, such as brewing or cleaning.</li><li>The Descale Cycle will not progress or complete.</li><li>The descale indicator remains on after attempting to descale the machine.</li></ul>
<h2>Cause</h2>
<h3>A. No flow during descaling</h3>
<ul><li>Lack of regular maintenance</li><li>Hard water use</li><li>Scale or mineral buildup restricting internal water flow</li></ul>
<h3>B. Unable to enter Descale Mode or start the Descale Cycle</h3>
<ul><li>Incorrect button combination, timing, or sequence</li><li>A required preparation step has been missed</li><li>The machine is still preheating</li><li>The water tank is empty or not installed correctly</li><li>The machine is currently in another operating mode</li></ul>
<h3>C. Unable to complete the Descale Cycle or descale indicator stays on</h3>
<ul><li>A required step in the Descale or Rinse Cycle has been missed or performed incorrectly</li></ul>
<h2>Troubleshooting</h2>
<h3>A. Descaling solution will not flow through the outlets</h3>
<ol><li><b>Prepare the water tank.</b>
<ul><li>Empty and rinse the water tank.</li><li>Refill it with fresh water and compatible descaling solution according to the descaling solution label.</li><li>Make sure the water tank is securely installed in the machine.</li></ul>
</li><li><b>Check the brew head for obstructions.</b>
<ul><li>Remove the portafilter and filter basket from the brew head.</li><li>Inspect and clean the brew head and shower screen area.</li></ul>
</li><li><b>Prime the pump.</b>
<ul><li>With the machine ready and idle, run hot water through the hot water outlet and brew head in short bursts to help draw descaling solution into the system.</li><li>If the machine has a manual steam control, operate it as appropriate for the model to encourage flow.</li><li>Stop once a steady flow is established.</li></ul>
</li><li><b>Start the Descale Cycle.</b>
<ul><li>Refer to the instruction manual for your specific model, as the Descale Cycle and controls vary by machine.</li><li>Enter Descale Mode using the model-specific sequence.</li><li>Complete the full Descale Cycle as instructed in the product manual.</li></ul>
</li><li><b>Rinse the machine thoroughly.</b>
<ul><li>Empty and rinse the water tank.</li><li>Refill the tank with fresh water.</li><li>Complete the full rinse procedure until the system is clear of descaling solution.</li></ul>
</li><li><b>If there is still no flow.</b>
<ul><li>Repeat the pump-priming procedure with fresh descaling solution, then attempt the Descale Cycle again.</li><li>If flow does not return after repeated attempts, heavy scale or mineral buildup may be restricting internal components.</li><li>Contact Customer Support for further assistance. The machine may require service.</li></ul>
</li></ol>
<h3>B. Unable to enter Descale Mode or start the Descale Cycle</h3>
<ol><li><b>Prepare the machine for descaling.</b>
<ul><li>Make sure the machine is ready and idle and is not actively brewing or steaming.</li><li>Prepare the water tank with compatible descaling solution according to the label directions and install the tank securely.</li><li>Empty and reinstall the drip tray.</li><li>Remove the portafilter and other removable attachments as directed by the product manual.</li></ul>
</li><li><b>Confirm the model-specific Descale Mode instructions.</b>
<ul><li>Refer to the instruction manual to confirm whether the machine should be on or off before beginning.</li><li>Confirm the exact button combination and required hold time for entering Descale Mode.</li><li>If nothing happens, repeat the sequence carefully. Hold the controls for the full specified duration and release them in the required order.</li></ul>
</li><li><b>Restart the machine if Descale Mode will not activate.</b>
<ul><li>Turn the machine off and unplug it.</li><li>Reconnect power, turn the machine on, and retry the model-specific Descale Mode sequence.</li><li>If the machine remains stuck in another operating mode, refer to the product manual for factory reset instructions if that option is available. A factory reset may erase saved settings or customized drinks.</li></ul>
</li><li><b>If the issue continues.</b>
<ul><li>Contact Customer Support for further assistance.</li></ul>
</li></ol>
<h3>C. Unable to complete the Descale Cycle or descale indicator stays on</h3>
<ol><li><b>Prepare the machine for descaling.</b>
<ul><li>Make sure the machine is ready and idle and is not actively brewing or steaming.</li><li>Prepare the water tank with compatible descaling solution according to the label directions and install it securely.</li><li>Empty and reinstall the drip tray.</li><li>Remove the portafilter and other removable attachments as directed by the product manual.</li></ul>
</li><li><b>Confirm the complete Descale Cycle procedure.</b>
<ul><li>Refer to the instruction manual for your specific model and follow the entire Descale Cycle in the listed order.</li></ul>
</li><li><b>If the cycle will not progress.</b>
<ul><li>Check the product manual to confirm that no required steps were missed or performed incorrectly.</li><li>Make sure the water tank does not run empty during the Descale or Rinse Cycle.</li></ul>
</li><li><b>If the descale indicator remains on.</b>
<ul><li>After completing the full Rinse Cycle, turn the machine off and then back on.</li><li>Check whether the descale indicator has cleared.</li><li>Some models clear the indicator only after a specific completion step. If the indicator remains on after a confirmed full Descale and Rinse Cycle, refer to the product manual for model-specific indicator behavior.</li></ul>
</li><li><b>If the issue continues.</b>
<ul><li>Contact Customer Support for further assistance.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After completing the troubleshooting steps for your symptom, normal water flow should return and the Descale Cycle should be able to complete. On models with a descale indicator, the indicator should clear after all model-specific Descale and Rinse Cycle steps have been completed.</p>
<p>If water flow remains restricted, repeated pump priming does not restore flow, the Descale Cycle cannot be completed, or the descale indicator remains on after the full procedure, contact Customer Support for further assistance. The machine may require service. Continued operation with significant scale or mineral buildup can damage internal components.</p>

Unable to Descale Espresso Machine

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Espresso machines with a removable shower screen secured by a screw</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Appropriate screwdriver or Allen key, rubber band, pliers, and replacement screw if needed</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Power off and unplug the espresso machine. Allow it to cool completely before attempting to remove the shower screen screw.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the shower screen screw is stuck or stripped, it can prevent cleaning and maintenance of the brew head. Use the steps below to loosen or remove a seized or damaged shower screen screw.</p>
<h2>Symptoms</h2>
<ul><li>Metal shavings or a worn screw head</li><li>Unable to remove the shower screen for cleaning</li><li>Screw does not turn or feels stuck or seized</li><li>Screw is loose but spins freely</li></ul>
<h2>Cause</h2>
<ul><li>Coffee oil or residue buildup</li><li>Scale or mineral buildup</li><li>Incorrect screwdriver size or type used</li><li>Screw over-tightened during reassembly</li><li>Excessive force applied</li></ul>
<h2>Procedure</h2>
<h3>If the Screw Is Stuck</h3>
<ol><li><b>Confirm the correct tool type and size</b>
<ul><li>Depending on the machine, the shower screen may use a Phillips-head screw, flat-head screw, or Allen screw.</li><li>Verify that the tool fits snugly into the screw head to reduce the risk of damage.</li></ul>
</li><li><b>Apply food-grade penetrating oil, if needed</b>
<ul><li>Apply a small amount of food-safe penetrating oil or mineral oil around the screw head.</li><li>Allow it to sit for 10–15 minutes to help loosen corrosion, scale, or residue.</li></ul>
</li><li><b>Use firm, steady torque</b>
<ul><li>Apply gentle but firm downward pressure while turning the screw counterclockwise.</li><li>Avoid sudden or excessive force that could round out the screw head.</li></ul>
</li><li><b>Clean and inspect the area after removal</b>
<ul><li>Remove the screw and shower screen completely.</li><li>Clean debris or buildup from the screw insert and shower screen area.</li><li>If the screw shows corrosion or wear, replace it with one of the same size and thread type.</li><li>Reinstall the screw using light torque. Tighten only until it is snug enough to hold the shower screen flat against the brew head.</li></ul>
</li><li><b>If the screw is still stuck</b>
<ul><li>Apply gentle heat to the group head area using a warm, damp cloth. Do not use an open flame.</li><li>Repeat the oil application and attempt removal again.</li><li>If the screw still cannot be removed, contact Customer Support. The machine may require service to prevent further damage.</li></ul>
</li></ol>
<h3>If the Screw Is Stripped</h3>
<ol><li><b>Confirm the correct tool type and size</b>
<ul><li>Depending on the machine, the shower screen may use a Phillips-head screw, flat-head screw, or Allen screw.</li><li>Use the best-fitting tool available to prevent additional damage to the screw head.</li></ul>
</li><li><b>Use a rubber band for additional grip</b>
<ul><li>Place a thick rubber band over the screw head.</li><li>Press the driver firmly into the rubber band and slowly turn counterclockwise.</li></ul>
</li><li><b>Try pliers if the screw head is accessible</b>
<ul><li>Use locking pliers to carefully grip the outer edge of the screw head.</li><li>Turn the screw counterclockwise using slow, controlled pressure.</li></ul>
</li><li><b>Clean and inspect the area after removal</b>
<ul><li>Clean debris or buildup from the screw insert and shower screen area.</li><li>If the screw shows corrosion or wear, replace it with one of the same size and thread type.</li><li>Reinstall using light torque, tightening only until the shower screen sits securely and flat against the brew head.</li></ul>
</li><li><b>If the screw cannot be removed</b>
<ul><li>If the screw continues to spin freely without coming out, or the screw head is too damaged to grip, stop attempting removal.</li><li>Contact Customer Support. The machine may require service.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>The shower screen should now be removable for cleaning. If the screw remains stuck after several attempts, spins freely without coming out, or the screw head is completely rounded, contact Customer Support for further assistance.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>A short, high-quality screwdriver or Allen key can provide better control than a long-handled tool.</li><li>Applying gentle heat to the group head with a warm, damp cloth may help loosen the screw.</li><li>Do not use power tools. They can damage the brew head, screw, or threads.</li></ul>

Shower Screen Screw Stuck or Stripped

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Espresso machines with a removable portafilter and filter basket</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Clean cloth, cleaning brush, flat dull non-metal tool</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn off and unplug the machine, and allow the group head and portafilter to cool completely before attempting removal. Never use sharp or metal tools, as they can damage the filter basket, group head, or gasket.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the filter basket is stuck either in the portafilter or inside the group head, the cause is usually coffee residue, oils, or heat expansion. Most cases can be resolved safely without force by allowing the parts to cool, loosening residue, and applying gentle, even pressure.</p>
<p>Follow the troubleshooting steps for the issue you are experiencing:</p>
<ul><li><b>Scenario A:</b> Filter basket is stuck inside the portafilter.</li><li><b>Scenario B:</b> Filter basket is stuck inside the group head.</li></ul>
<h2>Symptoms</h2>
<ul><li>The filter basket will not release from the portafilter.</li><li>The filter basket remains lodged in the group head after the portafilter is removed.</li></ul>
<h2>Cause</h2>
<p>Coffee residue and oils can create a light vacuum or stickiness between the filter basket and surrounding parts. Heat can also tighten the fit. A dry or worn group head gasket may grip the basket more firmly than usual, while overfilling or heavy tamping can push the basket farther into the group head.</p>
<h2>Scenario A: Filter Basket Stuck in the Portafilter</h2>
<ol><li><b>Allow the portafilter to cool completely.</b></li><li><b>Clean around the basket rim.</b>
<ul><li>Use a damp cloth or paper towel to remove coffee oils and residue from around the basket rim.</li></ul>
</li><li><b>Gently loosen the filter basket.</b>
<ul><li>Turn the portafilter upside down over a cloth or towel.</li><li>Use a flat, dull, non-metal tool to gently ease the filter basket out of the portafilter.</li><li>Avoid metal utensils or sharp tools that could scratch or warp the basket.</li><li>Apply gentle pressure around different areas of the basket rim until the basket releases.</li></ul>
</li><li><b>Wash and dry the parts.</b>
<ul><li>Clean the filter basket and portafilter with warm, soapy water.</li><li>Rinse thoroughly.</li><li>Dry both parts completely before reinstalling the basket.</li></ul>
</li><li><b>Reinstall the basket and help prevent the issue from returning.</b>
<ul><li>Press the filter basket evenly into the portafilter until it is securely seated.</li><li>Avoid overfilling or over-tamping the coffee grounds.</li><li>Clean the group head and portafilter regularly to prevent residue buildup.</li></ul>
</li></ol>
<h2>Scenario B: Filter Basket Stuck in the Group Head</h2>
<ol><li><b>Turn off and unplug the machine.</b></li><li><b>Allow the group head to cool completely.</b></li><li><b>Inspect the group head.</b>
<ul><li>Look underneath the group head and confirm that the filter basket is lodged against the gasket where the portafilter is normally installed.</li></ul>
</li><li><b>Gently loosen the filter basket.</b>
<ul><li>Place a soft cloth around your fingers or use the edge of a flat, dull, non-metal tool.</li><li>Gently nudge the basket rim downward from opposite sides.</li><li>Alternate sides to keep the pressure even.</li><li>Avoid prying from only one side.</li><li>Do not use sharp or metal tools that could damage the filter basket or gasket.</li></ul>
</li><li><b>Alternatively, use the portafilter to help release the basket.</b>
<ul><li>Carefully insert the portafilter at its normal starting angle, slightly left of center, so that it engages the filter basket rim.</li><li>Do not twist the portafilter or apply excessive force.</li><li>The filter basket should release from the group head and come away with the portafilter.</li></ul>
</li><li><b>Clean the group head and gasket.</b>
<ul><li>Remove coffee residue from the gasket and group head using a cleaning brush or damp cloth.</li><li>If the gasket appears dry, hardened, or cracked, contact customer support or an authorized service provider for assistance or replacement.</li></ul>
</li><li><b>Reinstall the basket and help prevent the issue from returning.</b>
<ul><li>Press the filter basket evenly into the portafilter until it is securely seated.</li><li>Avoid overfilling or over-tamping, which can push the filter basket into the group head gasket.</li><li>Clean the group head and portafilter regularly to prevent residue buildup.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>The filter basket should release once the parts have cooled and any residue has been cleared. If the basket repeatedly becomes stuck, or if the group head gasket appears worn, hardened, cracked, or damaged, do not force the basket out. Contact customer support or an authorized service provider for further assistance.</p>

Filter Basket Stuck in the Group Head or Portafilter

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Espresso machines with a drip tray and purge outlet</td></tr></tbody></table>
<h2>Overview</h2>
<p>It is normal for some water to collect in the drip tray during regular use of your espresso machine.</p>
<p>Depending on the model, water may be released into the drip tray during startup or after brewing, steaming, or using hot water. This is part of the machine&#39;s normal operation and helps manage its internal water system and temperature.</p>
<h2>Symptoms</h2>
<ul><li>The drip tray contains water even when nothing has been spilled into it.</li><li>The drip tray appears to be filling faster than expected.</li><li>You are unsure whether the water in the drip tray is from normal operation or a leak.</li></ul>
<h2>Cause</h2>
<p>Water released through the machine&#39;s normal purge outlet can collect in the drip tray during regular operation. Water coming from another part of the machine may indicate a leak.</p>
<h2>Procedure</h2>
<ol><li><b>Check the machine and drip tray</b>
<ul><li>Make sure the drip tray is fully inserted into the machine.</li><li>Make sure the water tank is fully seated and securely installed.</li><li>Check that water is not leaking onto the countertop or from another area of the machine.</li><li>If the drip tray is correctly installed but you think the machine may be leaking, continue with the test below.</li></ul>
</li><li><b>Prepare the drip tray</b>
<ul><li>Turn off and unplug the machine.</li><li>Remove the drip tray.</li><li>Remove the metal drip tray grid.</li><li>Reinstall the drip tray without the grid.</li><li>Leaving the grid off makes it easier to see where water enters the drip tray.</li></ul>
</li><li><b>Prepare the portafilter</b>
<ul><li>Insert the 1 Cup dual wall filter basket into the portafilter.</li><li>Insert the cleaning disc into the filter basket.</li><li>Lock the portafilter securely into the group head.</li></ul>
</li><li><b>Run the test</b>
<ul><li>Plug the machine back in and turn it on.</li><li>Allow the machine to reach its ready state.</li><li>Start a brew cycle.</li><li>Allow the cycle to run for approximately 10 seconds, then stop the cycle.</li><li>Watch where water enters the drip tray.</li></ul>
</li><li><b>Check where the water is coming from</b>
<ul><li>Water entering the drip tray through the machine&#39;s purge outlet is expected.</li><li>Check for water around the group head.</li><li>Check the front and sides of the machine.</li><li>Check underneath the machine.</li><li>Check around the water tank.</li><li>Check the areas surrounding the normal purge outlet.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If water enters the drip tray only through the expected purge outlet, the machine is operating normally. Water released during normal purge cycles can cause the drip tray to fill even when you have not spilled water into it.</p>
<p>Empty and clean the drip tray regularly and whenever the drip tray full indicator shows that it needs to be emptied.</p>
<p>If water is leaking onto the countertop, around the machine housing, around the water tank, underneath the machine, or from an area other than the normal purge outlet, stop the test and contact customer support for further assistance.</p>

Why is water leaking into my drip tray?

<h2>Overview</h2>
<p>Regular descaling helps remove mineral buildup from your espresso machine. Select your Breville espresso machine model below to watch the applicable descaling video walkthrough.</p>
<h2>Descaling Video Walkthroughs</h2>
<p><b>Barista Express®</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/PvGh7Y0DCkE" title="Descaling the Barista Express"></iframe></p>
<p><b>Bambino® Plus</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/6C4LFu2l28E" title="Descaling the Bambino Plus"></iframe></p>
<p><b>Dual Boiler™</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/_K_fyrXwKSQ" title="Descaling the Dual Boiler"></iframe></p>
<p><b>Oracle®</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/ofCQ-B-YUTI" title="Descaling the Oracle"></iframe></p>
<p><b>Barista Pro™</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/fxTpMUjPz7I" title="Descaling the Barista Pro"></iframe></p>
<p><b>Barista Touch™</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/4yxENQgobI0" title="Descaling the Barista Touch"></iframe></p>

How to Descale Your Breville Espresso Machine

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES870, BES876, BES881, BES990</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso does not taste balanced, the coffee may be extracting too quickly or too slowly. Coffee freshness, grind size, dose, puck preparation, the coffee itself, and machine cleanliness can all affect flavor.</p>
<p>Start by identifying what you are tasting, then make one adjustment at a time.</p>
<h2>Symptoms</h2>
<p><b>Sour, sharp, or weak espresso</b></p>
<p>This may indicate under-extraction, meaning water is passing through the coffee too quickly.</p>
<ul><li>Espresso flows quickly from the portafilter.</li><li>The espresso looks thin or watery.</li><li>Crema is thin or pale.</li><li>The shot produces more espresso than expected.</li></ul>
<p><b>Bitter, burnt, or acrid espresso</b></p>
<p>This may indicate over-extraction, meaning water is passing through the coffee too slowly.</p>
<ul><li>Espresso flows very slowly or only drips.</li><li>Very little espresso reaches the cup.</li><li>The espresso appears very dark.</li><li>Crema may appear dark.</li></ul>
<h2>Cause</h2>
<p>Sour, sharp, or weak espresso can result from under-extraction. Bitter, burnt, or acrid espresso can result from over-extraction. Coffee freshness, grind size, dose, puck preparation, filter basket selection, machine cleanliness, and the coffee itself can also affect flavor.</p>
<h2>Procedure</h2>
<ol><li><b>If the espresso tastes sour, sharp, or weak, adjust the grind finer.</b>
<ul><li>A finer grind creates more resistance and slows the flow of water through the coffee.</li></ul>
</li><li><b>Check the coffee dose.</b>
<ul><li>Make sure there is enough coffee in the filter basket.</li></ul>
</li><li><b>Check puck preparation.</b>
<ul><li>For manually tamped machines, distribute the coffee evenly and tamp it level and consistently.</li><li>For machines with assisted or automatic tamping, follow the machine&#39;s guidance.</li></ul>
</li><li><b>Prepare another espresso.</b>
<ul><li>Check the extraction and flavor before making another adjustment.</li></ul>
</li><li><b>If the espresso tastes bitter, burnt, or acrid, adjust the grind coarser.</b>
<ul><li>A coarser grind allows water to pass through the coffee more easily.</li></ul>
</li><li><b>Check the coffee dose.</b>
<ul><li>Make sure there is not too much coffee in the filter basket.</li></ul>
</li><li><b>Check puck preparation.</b>
<ul><li>Make sure the coffee is evenly distributed and tamped according to your machine&#39;s instructions.</li></ul>
</li><li><b>Clean the filter basket and portafilter.</b>
<ul><li>Coffee oils and residue can affect flavor.</li><li>Clean these parts according to your machine&#39;s care instructions.</li></ul>
</li><li><b>Clean the group head and shower screen.</b>
<ul><li>Coffee oils and residue can build up on the shower screen and contribute to unpleasant flavors.</li><li>If there is stubborn buildup, the shower screen can be removed and cleaned. </li><li>Follow the shower-screen removal and cleaning instructions for your specific model because the required tool and reassembly procedure vary by model.</li></ul>
</li><li><b>Complete the recommended cleaning cycle.</b>
<ul><li>If your machine is due for a cleaning cycle or displays a cleaning notification, complete the cycle according to your machine&#39;s instructions.</li></ul>
</li><li><b>Check the freshness of your coffee.</b>
<ul><li>Choose coffee with a Roasted On date rather than only a Best Before or Use By date.</li><li>Use freshly roasted whole coffee beans.</li><li>Where specified for your machine, aim to use beans approximately 5–20 days after the roast date.</li><li>Grind immediately before extraction when possible.</li><li>Store beans in a cool, dark, dry container.</li><li>As coffee beans age, their extraction characteristics and flavor can change.</li></ul>
</li><li><b>Consider the coffee you are using.</b>
<ul><li>Different coffees naturally have different flavor characteristics depending on factors such as roast level, origin, and processing.</li><li>Some darker roasts may naturally have more pronounced roasted or bitter notes.</li><li>If the extraction appears balanced but you do not enjoy the flavor, try a different coffee or roast and dial in the grinder again.</li></ul>
</li><li><b>Make sure you are using the right filter basket.</b>
<ul><li>Use a <b>single wall filter basket</b> when grinding fresh whole coffee beans.</li><li>Use a <b>dual wall filter basket</b> when using pre-ground coffee or coffee that is older or has an unknown roast date.</li></ul>
</li><li><b>Make one adjustment at a time.</b>
<ul><li>Keep your coffee dose, distribution, and tamping method consistent while adjusting the grind.</li><li>For sour, weak, or fast-flowing espresso, adjust <b>finer</b>.</li><li>For bitter, overly intense, or slow-flowing espresso, adjust <b>coarser</b>.</li><li>Prepare another espresso after each adjustment and use both the extraction and taste to guide your next change.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If your espresso still does not taste balanced after checking the coffee, filter basket, grind, dose, puck preparation, and machine cleanliness, dial in the coffee again.</p>
<p>If water flow from the brew head is unusually weak or inconsistent even without the portafilter installed, troubleshoot the machine&#39;s water flow separately.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>The manuals for the BES870, BES876, BES881, and BES990 provide customer-accessible shower-screen removal instructions.</li><li>The required tools and reassembly procedures differ by model, so follow the instructions for your specific machine.</li></ul>

Why does my espresso taste sour, bitter, weak, or burnt?

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Barista series espresso machines, Duo-Temp™ Pro, the Infuser™</td></tr></tbody></table>
<h2>Overview</h2>
<p>If espresso or coffee sprays from the portafilter during extraction while using a dual wall filter basket, check that the correct filter basket is installed for your machine. This is especially important if the filter basket was recently replaced.</p>
<h2>Symptoms</h2>
<ul><li>Espresso or coffee sprays from the portafilter during extraction.</li><li>The issue occurs while using a dual wall filter basket.</li></ul>
<h2>Cause</h2>
<p>A dual wall filter basket designed for the Bambino® series may have been installed. The Bambino® series basket has an open exit hole in the center of the underside. The correct dual wall filter basket for the machines covered by this article has the exit hole positioned toward the side.</p>
<h2>Things to Check</h2>
<ol><li><b>Remove the filter basket</b>
<ul><li>Remove the filter basket from the portafilter.</li></ul>
</li><li><b>Locate the exit hole</b>
<ul><li>Turn the filter basket over.</li><li>Locate the open exit hole on the underside of the basket.</li></ul>
</li><li><b>Check the exit hole position</b>
<ul><li>If the open exit hole is in the center, the dual wall filter basket is designed for the Bambino® series and is not the correct basket for the machines covered by this article.</li><li>The correct dual wall filter basket has the exit hole positioned toward the side.</li></ul>
</li><li><b>Replace an incorrect filter basket</b>
<ul><li>If the incorrect basket is installed, replace it with the correct dual wall filter basket for your machine.</li><li>1 Cup dual wall filter basket: SP0001518</li><li>2 Cup dual wall filter basket: SP0001521</li></ul>
</li><li><b>Test the machine</b>
<ul><li>Prepare another espresso after installing the correct filter basket.</li><li>Check whether the spraying has stopped.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the correct dual wall filter basket is installed and coffee continues to spray during extraction, check that the filter basket and portafilter are clean and that their openings are not blocked.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Center exit hole: Bambino® series dual wall filter basket.</li><li>Side-positioned exit hole: correct dual wall filter basket for the machines covered by this article.</li><li>Confirm the filter basket type whenever a basket has recently been replaced.</li></ul>

Why is coffee spraying from the portafilter during extraction?

<h2>Overview</h2>
<p>If your espresso does not seem hot enough, use the steps below to check that your machine is heating properly.</p>
<h2>Procedure</h2>
<ol><li><b>Make sure the machine is ready</b>
<ul><li>Turn on your espresso machine and allow it to reach its ready state before brewing.</li><li>Depending on your model, the lights, display, or touchscreen will indicate when the machine is ready to use.</li><li>Do not begin brewing while the machine is still heating.</li></ul>
</li><li><b>Preheat your cup</b>
<ul><li>Rinse your cup with hot water.</li><li>Empty the water.</li><li>Place the warm cup beneath the portafilter.</li><li>Brew your espresso.</li><li>If your machine has a cup-warming tray, you can also place your cup on the tray before brewing.</li></ul>
</li><li><b>Check the steam function</b>
<ul><li>Once the machine is ready, turn on the steam function.</li><li>If the machine produces steam normally, the machine is heating.</li><li>If your espresso still seems too cool, perform a temperature test using the recommended procedure:
<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/tJH0JAmbIa8?si=7jR-TlNipNs4yxg9&amp;enablejsapi=1&amp;rel=0" title="Measuring Brew Temperature" allowfullscreen="allowfullscreen"></iframe>
<div><small>Measuring Brew Temperature</small></div>
</div>
</li><li>If the machine does not produce steam, mineral scale buildup may be affecting the machine&#39;s heating or water flow.</li><li>Complete the recommended descale cycle for your specific espresso machine: <a href="https://www.youtube.com/@BrevilleSupport/search" target="_blank" rel="noopener noreferrer">Find a descale video for your espresso machine</a>.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the machine produces steam normally but your espresso still seems too cool, use the brew temperature test to check its performance. If the machine still does not produce steam after descaling, contact Breville Customer Support for further assistance.</p>

Espresso not Hot enough

<h2>Overview</h2>
<p>The water you use can affect the taste of your espresso, mineral buildup, and how your espresso machine operates.</p>
<p>For best results, use fresh, cold water that meets the recommendations in your machine&#39;s instruction manual.</p>
<h2>What Water Should I Use?</h2>
<p>Water recommendations can vary by machine and local water hardness.</p>
<p>Depending on your machine and water hardness, tap water may work great or  alternative water source may be recommended, such as:</p>
<ul><li>Filtered water</li><li>Bottled spring water</li><li>Mineral water</li></ul>
<p>If your machine includes a water hardness test strip, test the water you will be using and enter or set the appropriate water hardness level according to your machine&#39;s instructions.</p>
<p>Some models recommend changing to an alternative water source when the measured water hardness is particularly high.</p>
<h2>What Types of Water Should I Avoid?</h2>
<p>Avoid water with little or no mineral content, including:</p>
<ul><li>Distilled water</li><li>Demineralized water</li><li>Heavily filtered water that removes nearly all minerals</li></ul>
<p>Water with little or no mineral content may affect the taste of your coffee and how the machine is designed to operate.</p>
<p>Water that lacks in mineral content can contribute to sourness and acidic taste in the espresso, it is recommended to use water that has mild amount of minerals like soft filtered water, spring water, well water, these types of water ideally measure in between 50-150 ppm (parts permillion) in dissolved solids.</p>
<h2>Can I Use Reverse Osmosis (RO) Water?</h2>
<p>Avoid using RO water if the filtration process removes nearly all of its mineral content.</p>
<p>For applicable models, RO water may be suitable if some mineral content has been added back to the finished water. Follow the water recommendations in the instruction manual for your specific machine.</p>
<h2>Why Does Water Hardness Matter?</h2>
<p>Hard water can contribute to mineral buildup inside your espresso machine over time. Mineral buildup can affect brewing flow, temperature, machine performance, and the taste of your espresso.</p>
<p>Using the water filter supplied with your machine and descaling when required can help reduce the effects of mineral buildup.</p>
<p>If your machine includes a water hardness setting, setting it correctly also helps determine when descaling or other maintenance is needed.</p>
<h2>Things to Check</h2>
<ol><li><b>Check your water hardness.</b>
<ul><li>If your machine includes a water hardness test strip, test the water you plan to use.</li><li>Set the machine&#39;s water hardness level according to the instructions for your model, where applicable.</li></ul>
</li><li><b>Choose an alternative water source if needed.</b>
<ul><li>If your water is particularly hard, your instruction manual may recommend filtered water, bottled spring water, or mineral water.</li><li>Avoid water with little or no mineral content.</li></ul>
</li><li><b>Retest after changing water sources.</b>
<ul><li>Test the hardness of the new water.</li><li>Enter or set the new water hardness level on your machine, where applicable.</li></ul>
</li><li><b>Maintain the water filter and descale as required.</b>
<ul><li>If your espresso machine includes a water filter, replace it according to the instructions for your specific model.</li><li>Water filter replacement intervals vary by machine, so follow the replacement reminder or maintenance schedule provided for your model.</li><li>Descale the machine according to its maintenance instructions.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>Using water with an appropriate mineral content and hardness can help support consistent espresso quality and reduce mineral buildup. Always follow the water, filtration, and descaling recommendations in the instruction manual for your specific espresso machine.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Use fresh, cold water when filling the water tank.</li><li>Do not assume that highly purified water is better for an espresso machine. Water with little or no mineral content may not be suitable.</li><li>Replacing the water filter as recommended can help reduce mineral buildup and may reduce how frequently the machine needs to be descaled.</li></ul>

What type of water should I use in my espresso machine?

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES870 Barista Express® and BES876</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn the machine off before removing or reinstalling the bean hopper.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the Single and Double FILTER SIZE lights are flashing, the bean hopper may not be correctly installed or locked into position.</p>
<h2>Symptoms</h2>
<ul><li>The Single and Double FILTER SIZE lights flash.</li><li>On BES876 models, the Filter lights may flash between the single and double basket sizes.</li></ul>
<h2>Cause</h2>
<p>The bean hopper may not be correctly seated or locked into position. Coffee beans or debris around the hopper connection may also prevent the hopper from fitting correctly.</p>
<h2>Procedure</h2>
<ol><li><b>Remove the bean hopper</b>
<ul><li>Turn the locking dial to unlock the bean hopper.</li><li>Remove the hopper from the machine.</li></ul>
</li><li><b>Check for coffee beans or debris</b>
<ul><li>Check the area where the bean hopper connects to the grinder.</li><li>Remove any coffee beans or debris that may prevent the hopper from sitting correctly.</li></ul>
</li><li><b>Reinstall the bean hopper</b>
<ul><li>Place the bean hopper back onto the grinder.</li><li>Make sure it is correctly aligned.</li><li>Turn the locking dial to the <b>LOCK</b> position.</li></ul>
</li><li><b>Check the filter size lights</b>
<ul><li>Confirm that the bean hopper sits securely in position.</li><li>Check that the Single and Double FILTER SIZE lights have stopped flashing.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the lights continue flashing after the bean hopper has been removed, checked for debris, and securely reinstalled, contact customer support for further assistance.</p>

Why are the Single and Double filter size lights flashing?

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/a7iZsXHt_9U" title="How to dial in your espresso" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<h2>Overview</h2>
<p>Dialing in means adjusting your coffee preparation to get a balanced espresso extraction.</p>
<p>Coffee beans can behave differently depending on their roast, freshness, and grind. When you open a new bag of coffee, you may need to make a few adjustments before finding the grind setting that works best.</p>
<p>The key is to make one adjustment at a time, pull another shot, and use the results to guide your next adjustment.</p>
<h2>Procedure</h2>
<ol><li><strong>Start with fresh coffee beans</strong>
<ul><li>Look for coffee with a Roasted On date rather than only a Best Before or Use By date.</li><li>Use freshly roasted whole coffee beans.</li><li>Where specified for your machine, Breville recommends beans approximately<strong> </strong>5–30 days after the roast date.</li><li>Grind your coffee immediately before brewing when possible.</li></ul>
<p>Coffee that is extremely fresh may behave differently as it releases naturally occurring gases, while older coffee may extract quickly and produce less crema.</p>
</li><li><b>Choose the right filter basket</b>
<ul><li>Single wall filter basket: Use when grinding fresh whole coffee beans. Single wall baskets give you greater control over extraction by allowing you to adjust grind size, dose, and coffee preparation.</li><li>Dual wall filter basket<b>:</b> Use with pre-ground coffee or coffee that is older or has an unknown roast date. Dual wall baskets help regulate pressure and make extraction less dependent on grind size, dose, tamp, and coffee freshness.</li></ul>
</li><li><b>Start with the grind size</b>
<ul><li>A coarser grind allows water to pass through the coffee more quickly.</li><li>A finer grind slows the water as it passes through the coffee.</li><li>If you are unsure where to begin, start near the middle of your machine&#39;s grind range and pull a test shot.</li></ul>
</li><li><b>Check the coffee dose</b>
<ul><li>Too much coffee: Can restrict water flow, causing the espresso to extract too slowly or produce very little coffee.</li><li>Too little coffee: Can allow water to pass through too quickly, resulting in a fast, thin, or watery espresso.</li><li>Use the recommended dose for your machine and filter basket.</li><li>If your machine includes a Razor™ precision dose trimming tool, use it after tamping to help check that the coffee is at the correct level.</li><li>If your machine has assisted or automatic dosing, follow the dose guidance provided by the machine.</li></ul>
</li><li><b>Tamp the coffee evenly</b>
<ul><li>For machines with manual tamping, distribute the ground coffee evenly before tamping.</li><li>Tamp straight down using consistent pressure so the surface of the coffee is flat and level.</li><li>Keep your dose and tamp consistent so it is easier to determine whether the grind size needs to change.</li><li>If your machine has assisted or automatic tamping, follow the machine&#39;s tamping guidance.</li></ul>
</li><li><b>Pull a test shot</b>
<ul><li>Insert and securely lock the portafilter into the group head.</li><li>Start an extraction and watch how the espresso flows.</li><li>For models that use the traditional Breville extraction guide, a balanced extraction generally begins flowing after approximately 8–12 seconds.</li><li>The espresso should flow slowly and steadily, similar to<strong> </strong>warm honey.</li><li>Look for a golden-brown crema.</li><li>A traditional extraction generally takes approximately 25–30 seconds.</li></ul>
<p>These are useful guides rather than requirements for every coffee. Taste and your personal preference are also important when dialing in espresso.</p>
</li><li><b>If the espresso flows too quickly</b>
<ul><li>A shot that starts quickly, runs fast or watery, or produces too much espresso may be under-extracted.</li><li>You may also notice thin or pale crema, weak or watery espresso, or a sharp or underdeveloped flavor.</li><li>Check that you are using the correct dose.</li><li>Adjust the grind slightly finer.</li><li>Pull another shot and check the extraction again.</li></ul>
<p>A finer grind creates more resistance and slows the flow of water through the coffee.</p>
</li><li><b>If the espresso flows too slowly</b>
<ul><li>A shot that drips slowly, produces very little coffee, or struggles to flow from the portafilter may be over-extracted.</li><li>You may also notice very dark crema, a dark espresso, or a bitter or overly intense flavor.</li><li>Check that there is not too much coffee in the filter basket.</li><li>Adjust the grind slightly coarser.</li><li>Pull another shot and check the extraction again.</li></ul>
<p>A coarser grind creates less resistance and allows water to move through the coffee more easily.</p>
</li><li><b>Make one adjustment at a time</b>
<ul><li>Keep your coffee dose consistent.</li><li>Keep your tamping method consistent.</li><li>Adjust the grind size.</li><li>Pull another shot.</li><li>Check the flow and taste.</li><li>Make another small adjustment if needed.</li></ul>
<p>Avoid changing the grind size, dose, and tamp all at once. Changing one variable at a time makes it easier to understand how each adjustment affects the espresso.</p>
</li></ol>
<h2>When you change coffee beans</h2>
<p>You may need to dial in your espresso again whenever you:</p>
<ul><li>Open a new bag of coffee.</li><li>Change coffee beans or roast.</li><li>Switch between single and double filter baskets.</li><li>Notice the espresso beginning to flow faster or slower as your beans age.</li></ul>
<p>There is not one grind setting that works for every coffee. Small adjustments over time are a normal part of making espresso.</p>
<h2>Outcome &amp; Next Steps</h2>
<p>If changing the grind does not resolve the issue, check the other factors that can affect water flow and extraction:</p>
<ul><li>Check that the filter basket openings are clean and clear.</li><li>Make sure the grinder is operating normally.</li><li>Check that water flows normally from the brew head without the portafilter installed.</li><li>Complete any cleaning or descaling maintenance that is due for your machine.</li></ul>
<p>If there is little or no water flow even with the portafilter removed, troubleshoot the machine&#39;s water flow rather than continuing to adjust the coffee.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Use extraction time and appearance as guides rather than absolute requirements.</li><li>Taste and personal preference are important when dialing in espresso.</li><li>Keep the dose and tamp consistent while adjusting the grind size.</li></ul>

How to dial in your espresso

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Espresso machines</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Allow the machine to reach operating temperature before testing the brew function. Follow the descaling instructions for your specific machine and use an espresso-machine descaler as directed.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso machine is not brewing, produces very little water, or has no water coming from the brew head, the machine may not be receiving water from the tank, the water system may need to be primed, coffee may be restricting the flow, or mineral buildup may be affecting the internal water system.</p>
<h2>Symptoms</h2>
<ul><li>The machine does not brew.</li><li>Very little water comes from the brew head.</li><li>No water comes from the brew head.</li></ul>
<h2>Cause</h2>
<p>Possible causes include an empty or incorrectly installed water tank, an unprimed water system, a blocked steam wand, mineral buildup, or coffee that is ground too finely, overdosed, tamped incorrectly, or restricting a blocked filter basket.</p>
<h2>Procedure</h2>
<ol><li><b>Test the water flow without coffee</b>
<ul><li>Remove the portafilter from the brew head.</li><li>Make sure there is fresh water in the water tank.</li><li>Allow the machine to reach operating temperature.</li><li>Press the 2 Cup button or start a double-shot brew cycle.</li><li>Check whether water flows from the brew head.</li><li>If water flows normally, continue to Step 6.</li><li>If there is little or no water, continue to the next step.</li></ul>
</li><li><b>Check the water tank</b>
<ul><li>Remove the water tank.</li><li>If your machine uses a water filter, temporarily remove the filter.</li><li>Fill the tank with fresh water to the MAX line.</li><li>Reinstall the water tank.</li><li>Press down firmly to make sure the tank is fully seated and securely attached to the machine.</li><li>Test the 2 Cup brew cycle again without the portafilter installed. If water flows, please replace the water filter with a new one and try again. </li><li>If the water tank recently ran empty or the machine is new, continue to the next step.</li></ul>
</li><li><b>Prime the water system</b>
<ul><li>Keep the water filter removed during this test.</li><li>Make sure the water tank is filled and securely installed.</li><li>Leave the portafilter removed.</li><li>Start a brew cycle.</li><li>Repeat the brew cycle several times to help the machine draw water into the system.</li><li>Check for water from the brew head after each attempt.</li><li>It may take several attempts before water begins to flow.</li><li>Once there is a steady flow of water, stop the repeated cycles and test the machine normally.</li></ul>
</li><li><b>Test the hot water and steam functions</b>
<ul><li>Activate the hot water function and check the flow.</li><li>Activate the steam function and check whether the machine produces steam normally.</li><li>If the brew head, hot water, and steam functions all have little or no output, the machine may need to be descaled.</li><li>If only the steam wand is affected, clean the steam wand before continuing.</li></ul>
</li><li><b>Descale the machine</b>
<ul><li>If the machine has not been descaled recently, or has never been descaled, complete the descale cycle for your specific model using an espresso-machine descaling powder or liquid.</li><li>If there is significant mineral buildup, more than one descale treatment may be needed to restore normal flow.</li><li>Do not use cleaning tablets as a substitute for descaler. Cleaning tablets help remove coffee oils and residue from the brew head but do not remove mineral deposits like a descaler does.</li><li>Descaling solution or powder helps remove mineral buildup from the machine&#39;s internal water system.</li><li>Always follow the descaling instructions for your specific espresso machine.</li></ul>
</li><li><b>If water flows without the portafilter, dial in your espresso</b>
<ul><li>Adjust the grind slightly coarser. A grind that is too fine can restrict water flow through the coffee. Try another extraction after making a small adjustment.</li><li>Check the coffee dose. Make sure you are using the correct amount of coffee for your filter basket. If your machine includes a Razor™ precision dose trimming tool, use it to check and trim the dose as needed.</li><li>Check your tamp. Make sure the coffee is evenly tamped according to the recommendations for your machine.</li><li>Check the filter basket. Make sure the openings are not blocked with coffee residue. If your machine includes a filter basket cleaning tool, use it according to the instructions in your manual.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the machine is still dispensing little or no water, make sure the water tank is full and securely installed, test the brew head without the portafilter, test the hot water and steam functions, make sure the steam wand is not blocked, and complete the recommended descale process for your machine.</p>
<p>If there is still little or no water flow after completing these steps, contact support for further assistance.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Cleaning and descaling are different maintenance processes.</li><li>If water flows normally without the portafilter but not while brewing espresso, focus on grind size, coffee dose, tamping, and the filter basket before troubleshooting the machine&#39;s internal water flow.</li><li>A new machine, a machine that recently ran out of water, or a machine that has not been used for an extended period may require several brew cycles to prime the water system.</li></ul>

Espresso machine not brewing or no water flow

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/nohLVqbfrdM?start=12" title="Troubleshooting Wavy Tamps" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/KIzLPqGOjPc?start=1" title="Adjusting the Dosing Thread" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<h2>Overview</h2>
<p>A wavy or uneven imprint on a tamped coffee puck does not always indicate a defect. In many cases, the result is related to the grind setting, coffee dose, or coffee grounds moving in the filter basket during tamping.</p>
<h2>Symptoms</h2>
<ul><li>The tamped coffee puck has a wavy or uneven surface.</li><li>The surface may remain uneven after tamping.</li><li>Coffee grounds may appear to move or spin in the filter basket during tamping.</li></ul>
<h2>Cause</h2>
<p>A wavy tamp imprint can be caused by an incorrect coffee dose, a grind size that is not properly dialed in, or coffee grounds spinning in the filter basket during tamping.</p>
<h2>Procedure</h2>
<ol><li><b>Adjust the grind size finer</b>
<ul><li>Shift the grind to a finer setting. This usually resolves the issue in most cases, although the exact adjustment depends on the current grind setting.</li><li>Dose the coffee again and observe the tamp result.</li><li>Whether the surface is flat or still wavy, pull the shot. This helps determine how much finer the grind should be to improve both tamp and shot quality.</li></ul>
</li><li><b>Check the upper burr and tamping fan assembly</b>
<ul><li>Adjust the grind size to the coarsest setting before removing the upper burr.</li><li>Empty the bean hopper and grind out any remaining coffee in the grinder.</li><li>Remove the bean hopper and upper burr.</li><li>Vacuum out the grinder so coffee crumbs are not in the way when replacing the upper burr.</li><li>Align the upper burr and press down firmly to ensure it is fully seated.</li><li>Rotate the upper burr to the lock position until you feel or hear it click into position.</li><li>Remove the tamping fan and coupling.</li><li>Re-insert the coupling by pushing upward firmly until you feel or hear it click into position.</li><li>Re-attach the tamping fan to the coupling by pushing upward until it makes contact and stays attached magnetically.</li><li>Adjust the grind size to the mid-range, such as 22–23, and test the first dose.</li></ul>
</li><li><b>Check for overdosing</b>
<ul><li>Inspect the tamping fan connector to determine how many threads are visible.</li><li>Fewer visible threads mean more coffee is dosed.</li><li>More visible threads mean less coffee is dosed.</li><li>Adjust the connector to expose 3–4 threads as the recommended setting.</li><li>For additional guidance, see the <a href="https://www.youtube.com/watch?v=KIzLPqGOjPc&amp;t=1s" target="_blank" rel="noopener noreferrer">video on adjusting the dosing thread</a>.</li></ul>
</li><li><b>Lightly moisten the filter basket</b>
<ul><li>Run water over the filter basket using the brew head cup button before activating the grinder.</li><li>Lightly moisten the basket so the grounds adhere more readily to the basket.</li><li>This can help reduce ground movement during tamping.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>As you continue dialing in the beans and adjusting the grind size, the tamped surface should become more uniform and flat. Pulling the shot while making adjustments helps determine the grind setting needed to improve both the tamp result and shot quality.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>A wavy tamp imprint does not necessarily indicate a defect.</li><li>An overly coarse grind can contribute to a wavy tamp.</li><li>Recommended tamping fan connector setting: expose 3–4 threads.</li><li>A mid-range grind setting, such as 22–23, can be used for the first test dose after reseating the upper burr and tamping fan assembly.</li><li>See the <a href="https://www.youtube.com/watch?v=nohLVqbfrdM&amp;t=12s" target="_blank" rel="noopener noreferrer">video on troubleshooting wavy tamps</a> for additional guidance.</li></ul>

Wavy tamp Uneven tamp

<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn the product off and unplug it before removing the bean hopper or upper burr. Grinder burrs have sharp edges. Handle them carefully and avoid touching the cutting surfaces.</td></tr></tbody></table>
<h3>Overview</h3>
<p>If your coffee grounds remain too coarse even after selecting a fine grind setting, first dial in your espresso using the standard grind-size control. If you still cannot achieve a fine enough grind, check that the upper burr is correctly installed and adjust the upper burr if needed.</p>
<h3>Symptoms</h3>
<ul><li>Coffee remains too coarse at a fine grind setting.</li><li>Changing the grind setting makes little or no noticeable difference.</li><li>Espresso flows too quickly even after selecting a finer grind.</li></ul>
<h3>Cause</h3>
<p>The grinder may need further dialing in, the upper burr may not be fully seated or locked, or the adjustable upper burr may need to be moved toward a finer range. If a burr was recently replaced, an incompatible replacement part may also affect the available grind range.</p>
<h3>Procedure</h3>
<ol><li><b>Dial in the grind size</b>
<ul><li>Start near the middle of the available grind range.</li><li>Pull an espresso shot and observe the extraction.</li><li>If the espresso flows too quickly, adjust the grind finer.</li><li>Continue making small adjustments until you achieve the desired extraction.</li><li>Keep in mind that the correct setting can vary with the coffee beans, roast, and freshness. It may take several attempts to find the correct grind size when using a new coffee.</li></ul>
</li><li><b>Check that the upper burr is installed correctly</b>
<ul><li>Empty the bean hopper.</li><li>Reinstall the empty hopper and run the grinder until the remaining beans have cleared.</li><li>Move the grind-size control to the coarsest setting.</li><li>Turn the product off and unplug it.</li><li>Unlock and remove the bean hopper.</li><li>Unlock and remove the upper burr.</li><li>Brush away coffee grounds around the upper and lower burrs.</li><li>Reinstall the upper burr, making sure it is correctly aligned.</li><li>Turn the upper burr into the <b>LOCK</b> position and make sure it is fully seated.</li><li>Reinstall and lock the bean hopper.</li></ul>
</li><li><b>Compare a fine and coarse grind</b>
<ul><li>Grind a small amount of coffee using a fine setting.</li><li>Note the texture of the grounds.</li><li>Change to a coarse setting.</li><li>Grind another small amount and compare the two samples.</li><li>There should be a noticeable difference between the fine and coarse settings.</li><li>If there is little or no difference, recheck that the upper burr is correctly installed and locked.</li></ul>
</li><li><b>Adjust the upper burr for a finer grind</b>
<ul><li>If the upper burr is correctly installed but the grind is still not fine enough, adjust the upper burr on compatible models.</li><li>Empty the bean hopper and run the grinder until empty.</li><li>Turn the product off and unplug it.</li><li>Remove the bean hopper.</li><li>Unlock and remove the upper burr.</li><li>Remove the wire handle from both sides of the upper burr.</li><li>Adjust the burr one number toward the finer setting.</li><li>Reinsert the wire handle.</li><li>Reinstall and securely lock the upper burr.</li><li>Reinstall and lock the bean hopper.</li><li>Return the external grind-size control to approximately the middle of its range.</li><li>Grind a small amount of coffee and dial in the espresso again.</li><li>Make only one upper-burr adjustment at a time. After each adjustment, use the standard grind-size control to dial in the coffee before changing the upper burr again.</li></ul>
</li><li><b>Check recently replaced burrs</b>
<ul><li>If the issue began after an upper or lower burr was replaced, confirm that the replacement burr is the correct part for the grinder.</li><li>Incompatible grinder components may prevent the grinder from producing the expected grind range.</li></ul>
</li></ol>
<h3>Outcome &amp; Next Steps</h3>
<p>After reinstalling or adjusting the upper burr, there should be a noticeable difference between fine and coarse grind settings. If the coffee remains unusually coarse after dialing in the grind, cleaning and correctly reinstalling the upper burr, checking the fine-to-coarse range, adjusting the upper burr where applicable, and confirming any replacement burrs are correct, contact Customer Support for further assistance.</p>
<h3>Notes &amp; Tips</h3>
<ul><li>There is no single grind setting that works for every coffee. Bean type, roast, and freshness can all affect the correct setting.</li><li>Use the standard grind-size control to dial in the coffee before making another upper-burr adjustment.</li><li>Make upper-burr adjustments one number at a time.</li></ul>

Coffee is still grinding too coarse on a fine grind setting

<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Do not force the lid open while the cooker is pressurized. The lid will not open until the internal pressure has been released. The safety locking pin will drop when the lid can be opened.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the lid will not open after the cook cycle has finished, there may still be pressure inside the cooker or friction around the lid. Try the steps below before opening the lid.</p>
<h2>Symptoms</h2>
<ul><li>The cook cycle has finished, but the lid will not open.</li><li>The safety locking pin has not dropped.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Release the pressure</b>
<ul><li>Press the STEAM RELEASE button to ensure all internal pressure has been released.</li><li>Wait for the safety locking pin to drop. The lid cannot be opened until the pressure has been released.</li></ul>
</li><li><b>Reduce friction around the lid</b>
<ul><li>Using the lid knob, gently wiggle the lid up and down.</li><li>Twist the lid in the open and close directions to help reduce friction caused by water or food.</li></ul>
</li><li><b>Check for remaining pressure</b>
<ul><li>Move the pressure valve sideways to release any remaining pressure.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>Once all pressure has been released and the safety locking pin has dropped, try opening the lid again.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>If this happens frequently, the cooker may need to be adjusted for your current altitude.</li><li>Follow the Altitude Adjust instructions for your cooker.</li></ul>

Lid Will Not Open After the Cook Cycle

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Espresso machines with automatic grinding, dosing, and tamping, <strong>BES980, BES985, BES990, BES995</strong></td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Kitchen scale, magnetic tamp removal tool supplied with the machine, Allen key supplied with the machine</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn the machine off and unplug it from the power outlet before removing or adjusting any part of the tamping assembly. Do not reach into the grind outlet or adjust the tamping assembly while the machine is connected to power.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso machine consistently dispenses too much or too little ground coffee, the tamper fan may need to be adjusted. Changing the position of the tamper fan connector can help correct the amount of coffee dispensed into the portafilter.</p>
<h2>Symptoms</h2>
<ul><li>The double dose consistently weighs less than 19 g.</li><li>The double dose consistently weighs more than 22 g.</li></ul>
<h2>Cause</h2>
<p>The position of the tamper fan connector may cause the machine to dispense too much or too little ground coffee.</p>
<h2>Procedure</h2>
<ol><li><b>Check the current dose</b>
<ul><li>Place the empty portafilter on a kitchen scale.</li><li>Tare the scale to zero.</li><li>Grind a double dose into the portafilter using the machine&#39;s current settings.</li><li>Weigh the ground coffee.</li><li>The target double dose is 19–22 g.</li><li>If the dose is within 19–22 g, no tamper fan adjustment is needed.</li><li>If the dose is below 19 g or above 22 g, continue with the procedure.</li></ul>
</li><li><b>Turn off and unplug the machine</b>
<ul><li>Turn the machine off.</li><li>Unplug the power cord from the outlet.</li></ul>
</li><li><b>Remove the tamper fan</b>
<ul><li>Use the supplied magnetic tamp removal tool to carefully pull the tamper fan down and remove it from the grind outlet.</li></ul>
</li><li><b>Remove the tamper fan connector</b>
<ul><li>For a threaded connector, unscrew the tamper fan connector to remove it.</li><li>For a magnetic connector, gently pull the connector downward to remove it.</li><li>Do not force the connector if it does not release as expected.</li></ul>
</li><li><b>Loosen the set screw</b>
<ul><li>Use the supplied Allen key to loosen the set screw on the tamper fan connector.</li><li>Loosen the screw only enough to allow the connector to be adjusted.</li><li>Avoid completely removing the set screw.</li></ul>
</li><li><b>Adjust the tamper fan connector</b>
<ul><li>If the dose is too high, rotate the lower half of the tamper fan connector counterclockwise until approximately 4–5 screw threads are visible. This decreases the amount of coffee dispensed.</li><li>If the dose is too low, rotate the lower half of the tamper fan connector clockwise until approximately 2–3 screw threads are visible. This increases the amount of coffee dispensed.</li><li>Make small adjustments whenever possible.</li></ul>
</li><li><b>Secure the connector</b>
<ul><li>Use the supplied Allen key to tighten the set screw.</li><li>Make sure the connector is securely fastened.</li></ul>
</li><li><b>Reinstall the tamping assembly</b>
<ul><li>Reinstall the tamper fan connector.</li><li>Reinstall the tamper fan.</li><li>Make sure both components are correctly positioned and securely installed.</li><li>Do not operate the machine if the tamping assembly is loose or incorrectly installed.</li></ul>
</li><li><b>Check the adjusted dose</b>
<ul><li>Plug the machine back into the power outlet.</li><li>Turn the machine on.</li><li>Place the empty portafilter on the kitchen scale and tare the scale.</li><li>Grind another double dose.</li><li>Weigh the ground coffee.</li><li>The target dose is 19–22 g.</li><li>If the dose is still outside this range, turn off and unplug the machine before making another small adjustment.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After adjustment, the machine should dispense a double dose weighing 19–22 g. If the dose remains outside this range after making small adjustments, return the tamping assembly to a known correct position if possible and contact Customer Support for further assistance.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>The tamper fan connector design may vary by machine.</li><li>Make small adjustments and recheck the dose after each change.</li><li>Always turn off and unplug the machine before accessing or adjusting the tamping assembly.</li></ul>

Adjusting tamper fan/grind amount for auto-tamp machines

<h2>Overview</h2>
<p>If your grinder is dispensing too much ground coffee into the filter basket or the portafilter is overflowing, check the dose settings and grinder setup.</p>
<h2>Symptoms</h2>
<ul><li>Too much ground coffee is dispensed into the filter basket.</li><li>Ground coffee overfills or spills from the portafilter.</li><li>The dose is consistently higher than expected.</li><li>There is too much coffee in the basket after tamping.</li></ul>
<h2>Things to Check</h2>
<ol><li><b>Check the selected filter basket or dose</b>
<ul><li>Make sure the selected dose matches the filter basket you are using.</li><li>If you are using a <b>1 Cup filter basket</b>, select the corresponding single-dose setting.</li><li>If you are using a <b>2 Cup filter basket</b>, select the corresponding double-dose setting.</li><li>Selecting the incorrect filter size or dose can result in too much coffee being dispensed.</li></ul>
</li><li><b>Reduce the grind amount</b>
<ul><li>If your machine allows you to manually adjust the grind amount or grind time, reduce the setting slightly.</li><li>Grind another dose.</li><li>Check the amount of coffee in the filter basket.</li><li>Continue making small adjustments as needed.</li><li>Use the razor tool after tamping to remove extra coffee if necessary, then reduce the grind amount further. </li><li>The available dose controls vary by model, so follow the instructions for your specific machine.</li></ul>
</li><li><b>Follow the dose guidance on assisted-dosing machines</b>
<ul><li>If your machine has an <b>Impress™ assisted dosing system</b>, follow the dose guidance provided by the machine.</li><li>The system measures the amount of ground coffee and provides feedback to help you reach the correct dose.</li><li>For example, the Barista Express® Impress uses Intelligent Dosing to automatically calculate the dose based on the previous grind.</li><li>Allow the machine to adjust to the correct dose before making additional changes.</li></ul>
</li><li><b>Check the tamping system on automatic grind, dose, and tamp machines</b>
<ul><li>If your machine has an auto-dosing or auto-tamping feature, you may need to adjust the tamper fan to change the grind amount. <a class="decorated-link" rel="noopener noreferrer" target="_blank" href="https://mybreville.lightning.force.com/lightning/r/Knowledge__kav/ka0QU000000D9dNYAS/view">Adjust your tamper fan to change the grind amount</a>.</li><li>After making an adjustment, grind another dose and check the amount of coffee in the portafilter.</li><li>On applicable Oracle™ models, make sure the tamping fan is installed correctly. An incorrectly installed or missing tamping fan can cause the portafilter to overfill. </li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the grinder continues to dispense too much coffee after confirming the correct filter basket or dose is selected, reducing the grind amount or grind time, following the machine&#39;s assisted-dose guidance, and checking or adjusting the tamping system when applicable, further troubleshooting may be required. </p>
<p> </p>
<p> </p>

Grinder is dispensing too much coffee

<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Before cleaning the grinder, turn the machine off and unplug it from the power outlet. Grinder burrs have extremely sharp edges. Handle them carefully and avoid touching the cutting surfaces. Do not use water to clean the burrs or inside of the grinder.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your Barista Express Impress or Barista Touch Impress repeatedly indicates that it needs <b>“A Bit More”</b> coffee, or very little ground coffee is being dispensed, the grinder may not be delivering enough coffee into the filter basket.</p>
<p>The assisted dosing system measures the amount of ground coffee in the filter basket and helps you reach the correct dose. If too little coffee is dispensed, the machine may indicate that additional coffee is needed.</p>
<h2>Symptoms</h2>
<ul><li>The machine repeatedly indicates that more coffee is needed.</li><li>Very little or no ground coffee is dispensed.</li><li>You can hear the grinder running, but little coffee reaches the filter basket.</li><li>Ground coffee appears clumped or does not move freely through the grind outlet.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Make sure there are enough beans in the hopper</b>
<ul><li>Check that the bean hopper contains fresh, dry coffee beans.</li><li>Make sure the beans are feeding freely into the grinder.</li><li>If beans are stuck together or are not moving toward the burrs, gently move them around in the hopper.</li><li>Test the grinder again.</li></ul>
</li><li><b>Try a coarser grind setting</b>
<ul><li>Adjust the grind slightly coarser and test the grinder again.</li><li>A very fine grind can make it more difficult for ground coffee to move through the grinder when buildup or a partial blockage is present.</li><li>If the amount of ground coffee improves, gradually adjust the grind back toward the setting needed for your espresso.</li></ul>
</li><li><b>Clean the grinder</b>
<ul><li>Turn the machine off and unplug it from the power outlet.</li><li>Unlock the bean hopper.</li><li>Empty the beans from the hopper.</li><li>Reinstall and lock the empty hopper.</li><li>Plug in the machine and run the grinder until it is empty.</li><li>Turn the machine off and unplug it from the power outlet.</li><li>Unlock and remove the hopper.</li><li>Unlock and remove the upper burr.</li><li>Clean the upper burr using the supplied grinder cleaning brush.</li><li>Clean the lower burr with the cleaning brush.</li><li>Clean the grind chute and outlet with the supplied brush.</li><li>Do not use water to clean the burrs or inside of the grinder. Moisture can cause coffee grounds to stick together and create a blockage.</li></ul>
</li><li><b>Check the grind chute for a blockage</b>
<ul><li>If very little or no coffee is still being dispensed after cleaning the burrs, check for compacted coffee grounds between the grinder and grind outlet.</li><li>Use the supplied cleaning brush to remove any buildup from the grind chute.</li><li>If the blockage cannot be removed with standard cleaning, perform an Advanced Grinder Cleaning according to the instructions for your model.</li></ul>
</li><li><b>Make sure the grinder is completely dry</b>
<ul><li>If water or moisture has entered the grinder, allow the grinder and burrs to dry completely.</li><li>Do not reassemble or test the grinder until all components are dry.</li></ul>
</li><li><b>Add fresh, dry coffee beans and test again</b>
<ul><li>Reinstall and lock the upper burr.</li><li>Reinstall and lock the bean hopper.</li><li>Add fresh, dry coffee beans.</li><li>Return to your preferred grind setting.</li><li>Grind another dose.</li><li>Follow the machine&#39;s dose guidance and tamp the coffee.</li><li>Check whether the machine still indicates that more coffee is needed.</li><li>If the correct dose is reached, continue dialing in your espresso as needed</li></ul>
</li></ol>
<h2>If the issue continues</h2>
<p>If the machine repeatedly indicates that more coffee is needed, confirm that you have:</p>
<ul><li>Enough beans in the hopper.</li><li>Adjusted the grind setting.</li><li>Cleaned the burrs and grind chute.</li><li>Cleared any grinder blockage.</li><li>Confirmed the grinder is completely dry.</li><li>Tested with fresh, dry coffee beans.</li></ul>

Why does my Barista Express Impress and Barista Touch Impress keep asking for “A Bit More” coffee?

<h2>Overview</h2>
<p>Crema is the golden-brown layer that forms on top of freshly extracted espresso. The amount, color, and texture of crema can vary depending on your coffee beans, grind size, dose, tamp, and roast.</p>
<p>If your crema does not look as expected, find the description below that best matches your espresso.</p>
<h2>Symptoms</h2>
<ul><li>Crema is thin, weak, or disappears quickly.</li><li>There is little to no crema.</li><li>Crema is very dark brown or unusually heavy.</li><li>Crema is pale or very thin.</li></ul>
<h2>Things to Check</h2>
<ol><li><b>Too little crema</b>
<ul><li><b>Check the freshness of your coffee.</b>
<ul><li>Use freshly roasted coffee beans and look for a Roasted On date rather than only a Best By date. Use beans roasted within the last 30 days.</li><li>If you are using pre-ground coffee, older beans, or coffee with an unknown roast date, try a dual wall filter basket if your machine includes one.</li></ul>
</li><li><b>Adjust the grind.</b> If the espresso flows quickly and appears thin or watery, the grind may be too coarse. Adjust the grind slightly finer, pull another shot, and check whether the espresso flows more slowly. Continue making small adjustments as needed.</li><li><b>Check the coffee dose.</b> Too little coffee in the filter basket can allow water to pass through too quickly. If your machine includes the Razor™ precision dose trimming tool, use it to help check that the dose is correct and consistent.</li><li><b>Check your tamp.</b> For machines with manual tamping, distribute the ground coffee evenly in the filter basket and tamp straight down with even pressure so the surface is flat and level.</li><li><b>Consider the roast.</b> Light-roasted coffee naturally tends to produce less crema. If you prefer a fuller crema, try a medium or darker roast.</li></ul>
</li><li><b>No crema</b>
<ul><li><b>Check your coffee.</b>
<ul><li>Pre-ground or older coffee may produce little to no crema. For best results, use freshly roasted whole coffee beans.</li><li>If you are using pre-ground coffee, older beans, or beans without a known roast date, try a dual wall filter basket if your machine includes one.</li></ul>
</li><li><b>Adjust the grind.</b> If the espresso is flowing very quickly, the grind may be too coarse. Adjust the grind slightly finer and pull another shot.</li><li><b>Check your coffee preparation.</b>
<ul><li>For machines with manual tamping, distribute the ground coffee evenly in the filter basket, make sure the coffee bed is level, and tamp straight down with even pressure.</li><li>Uneven coffee preparation can cause water to flow through some areas of the coffee more easily than others, resulting in an uneven extraction.</li></ul>
</li><li><b>Consider the roast.</b> Light-roasted coffee naturally tends to produce less crema. If you prefer more crema, try a medium or darker roast.</li></ul>
</li><li><b>Crema is too dark</b>
<ul><li><b>Check the dose.</b> Too much coffee in the filter basket can restrict water flow. If your machine includes the Razor™ precision dose trimming tool, use it to check the dose.</li><li><b>Adjust the grind coarser.</b> A grind that is too fine can slow the extraction. Make small adjustments and test another shot.</li><li><b>Consider the roast.</b> Dark-roasted coffee naturally tends to produce darker, thicker crema. If you prefer a lighter crema, try a medium roast.</li></ul>
</li><li><b>Crema is too light</b>
<ul><li><b>Check your coffee.</b> Use freshly roasted beans when possible. If you are using pre-ground or older coffee, try a dual wall filter basket if your machine includes one.</li><li><b>Check the dose.</b> Make sure there is enough coffee in the filter basket. If your machine includes the Razor™ precision dose trimming tool, use it to check the dose.</li><li><b>Check your tamp.</b> For machines with manual tamping, distribute the coffee evenly and tamp so the surface is flat and level.</li><li><b>Consider the roast.</b> Light-roasted coffee naturally tends to produce lighter crema. If you prefer a fuller crema, try a medium or darker roast.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>Coffee beans, grind size, dose, and tamping all work together to affect your espresso. When making adjustments, change one thing at a time and pull another shot. This makes it easier to see which adjustment improves your crema and overall extraction.</p>

Why does my espresso have too little, or no crema?

<h2>Overview</h2>
<p>Seeing steam or condensation while using a countertop oven is usually normal. Countertop ovens are designed to vent excess moisture, including through gaps around the oven door and the upper corners of the door.</p>
<p>Steam and condensation may be more noticeable when cooking foods with a high moisture content, such as vegetables, bread, frozen foods, or foods prepared with liquids.</p>
<h2>Symptoms</h2>
<ul><li>Steam escapes around the oven door.</li><li>Condensation forms near the upper door gap or control panel area.</li><li>Water runs down the oven or collects near the appliance.</li><li>Smoke appears along with steam during cooking.</li><li>A visible gap or light can be seen around the oven door, especially near the upper corners.</li></ul>
<h2>Cause</h2>
<p>Foods release moisture during cooking. The oven allows this moisture to escape so food can crisp, bake, roast, toast, broil, dehydrate, or air fry effectively. Escaping moisture can condense near the door or control panel, especially when cooking high-moisture foods or during cooler weather.</p>
<p>Smoke may occur when food particles, oil, cheese, fat, or other drippings come into contact with the heating elements or collect on the crumb tray.</p>
<h2>Things to Check</h2>
<ol><li><b>Allow enough space around the oven.</b>
<ul><li>Keep at least 4 inches of clearance on each side and at the back of the oven.</li><li>Keep at least 6 inches of clearance above the oven.</li><li>Maintain this clearance from walls and other appliances so heat and steam can ventilate properly.</li></ul>
</li><li><b>Consider the food being cooked.</b>
<ul><li>Foods with more water or moisture can produce more visible steam and condensation.</li><li>More condensation may be noticeable during air fry, dehydrate, toast, and roast functions.</li><li>Steam is also common when roasting vegetables, defrosting or toasting bread, or cooking foods with liquids.</li></ul>
</li><li><b>Check the door if condensation is excessive.</b>
<ul><li>Make sure the door closes firmly and properly.</li><li>Check the door seal for visible damage.</li><li>A gap around the oven door, including a larger gap near the upper corners, is normal and by design. You may also be able to see oven light through this gap.</li></ul>
</li><li><b>Clean food and grease that may cause smoke.</b>
<ul><li>Check for food particles, cheese, oil, fat, or other drippings on the crumb tray or heating elements.</li><li>Clean the crumb tray after cooking if food or grease has collected on it.</li></ul>
</li><li><b>Reduce drips when air frying fatty or marinated foods.</b>
<ul><li>Consider using the baking pan and broiling rack instead of the air fry basket.</li><li>This can help reduce drips and resulting smoke.</li></ul>
</li><li><b>Wipe up condensation after cooking.</b>
<ul><li>Water may collect or puddle as steam condenses around the upper door gap or nearby areas.</li><li>Wipe up the water after cooking.</li></ul>
</li></ol>
<h2>Why is the oven door not fully sealed?</h2>
<p>A visible gap around the oven door can be normal and intentional. Foods release different amounts of moisture during cooking, and that steam needs a path out of the oven cavity.</p>
<p>Allowing moisture to escape helps food crisp and cook as intended rather than trapping excess steam inside the oven. Because countertop ovens have relatively small cooking cavities, steam may escape from several areas around the door. The door can still be properly closed and the oven can continue to operate as expected.</p>
<h2>Outcome &amp; Next Steps</h2>
<p>Steam and some condensation are expected during normal countertop oven operation, particularly with high-moisture foods. If condensation is excessive, confirm that the oven has adequate clearance and that the door closes properly without visible damage to the door seal.</p>
<p>If smoke occurs, check for food particles or grease on the crumb tray or heating elements and clean the crumb tray after cooking.</p>

Steam, Smoke, or Condensation from a Countertop Oven

<p>The espresso shot keeps running past the normal programmed volume and does not stop automatically.</p>
<h2>Possible Causes</h2>
<ul><li>The programmed shot volume has been changed from the factory setting.</li><li>The flow meter is dirty and not accurately detecting water flow.</li><li>The espresso shot is under-extracted, causing longer brew times and more liquid output.</li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><thead><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="90%">Instructions</th></tr></thead><tbody><tr><td colspan="1" rowspan="1" valign="top"><strong>1</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Reset or reprogram the shot volume (Volumetric machines)</strong><br>If your machine is volumetric, you can either:
<ul><li>Perform a <strong>factory reset</strong> to restore default shot volumes, or</li><li>Manually <strong>reprogram the shot volume</strong> for both the 1 Cup and 2 Cup buttons following the machine’s user guide.</li></ul>
</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>2</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Dial in your coffee beans (Time-based machines)</strong><br>For time-based models, adjust the grind size, dose, and tamp to achieve proper extraction time. A finer grind and correct dose help regulate shot volume and prevent over-brewing.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>3</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Descale the machine</strong><br>Run a descale cycle using <strong>Breville Descaling Solution</strong> to clean the internal water pathways and the flow meter. This helps restore accurate shot volume control.</td></tr></tbody></table>
<h2>Quick Facts</h2>
<ul><li><strong>Volumetric machines (no coffee, just water):</strong>
<ul><li>1 Cup button: slightly over 1 oz (≈30–35 mL)</li><li>2 Cup button: slightly over 2 oz (≈60–70 mL)</li></ul>
</li><li><strong>Time-based machines (no coffee, just water):</strong>
<ul><li>Single shot: approximately 4–6 oz (≈120–180 mL)</li><li>Double shot: approximately 6–8 oz (≈180–240 mL)</li></ul>
</li></ul>
<p>Volumetric based machines include:   BES870 Barista Express®, BES878 Barista Pro™, BES880 Barista Touch™, BES881 Barista Touch™ Impress, BES876 Barista Express Impress, BES450 Bambino™, and BES500 Bambino® Plus</p>
<p> </p>
<p>The BES920 Dual Boiler™, BES980 Oracle®, and BES990 Oracle® Touch have time-based extraction by default, but can also toggle to use volumetric control through the advanced features. The shot duration/volume can also be reprogrammed for the BES980 and BES990. </p>
<p> </p>

brews too much

<h2><strong>Joule</strong>™<b> Connected Appliances</b></h2>
<h3><strong>Table Of Contents</strong></h3>
<h4><br>Joule™ Oven Air Fryer Pro</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000004U49CAE&amp;articleLanguage=en_CA" target="_self">What is Autopilot?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000ueFxCAI&amp;articleLanguage=en_CA" target="_self">How do I clean my oven?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000004U4ECAU&amp;articleLanguage=en_CA" target="_self">I&#39;m noticing that steam escapes and causes condensation when cooking with my oven.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU0000000ea90AA&amp;articleLanguage=en_CA" target="_self">Why is there a confirmation button press starting a cook with the Breville+ app</a>?</h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D34PCAS&amp;articleLanguage=en_CA" target="_self">How do I factory reset my oven?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000004UKMCA2&amp;articleLanguage=en_CA" target="_self">How do I function reset my oven?</a></h4>
</li></ul>
<h4><br>Joule™ Turbo Sous Vide / Joule™ Sous Vide</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ8qCAG&amp;articleLanguage=en_CA" target="_self">What is Turbo?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ8WCAW&amp;articleLanguage=en_CA" target="_self">How do I factory reset my circulator?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ8bCAG&amp;articleLanguage=en_CA" target="_self">How do I clean my circulator?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ8gCAG&amp;articleLanguage=en_CA" target="_self">General circulator maintenance.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ8lCAG&amp;articleLanguage=en_CA" target="_self">Why is there a confirmation button press starting a cook higher than 85 °C /  185 °F?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ90CAG&amp;articleLanguage=en_CA" target="_self">Minimum / Maximum Water Depth.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ95CAG&amp;articleLanguage=en_CA" target="_self">Minimum / Maximum Heating Temperature.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU0000000zzZ0AQ&amp;articleLanguage=en_CA" target="_self">LED color info.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ9KCAW&amp;articleLanguage=en_CA" target="_self">Important Safeguards.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU00000019qr0AA&amp;articleLanguage=en_CA" target="_self">General Info + Questions.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU0000001A6z0AE&amp;articleLanguage=en_CA" target="_self">Cooking Info + Questions.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU0000001DjB0AU&amp;articleLanguage=en_CA" target="_self">Using the Original Joule Sous-Vide in the new Breville+ app.</a></h4>
</li><li>
<h4>Troubleshooting</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ8vCAG&amp;articleLanguage=en_CA" target="_self">No circulation or heating / unusual motor noise.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ9ACAW&amp;articleLanguage=en_CA" target="_self">Low water.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA05c000000HQ9FCAW&amp;articleLanguage=en_CA" target="_self">Tipped over.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU0000000ua50AA&amp;articleLanguage=en_CA" target="_self">Power Loss.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000129R0AQ&amp;articleLanguage=en_CA" target="_self">Temperature calibration test.</a></h4>
</li></ul>
</li></ul>
<h4><br>General</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000HwM90AK&amp;articleLanguage=en_CA" target="_self">Live Activities support for iOS</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000004U4OCAU&amp;articleLanguage=en_CA" target="_self">How do I register my appliance for warranty?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D3A3CAK&amp;articleLanguage=en_CA" target="_self">How do I change the default temperature unit?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D39ACAS&amp;articleLanguage=en_CA" target="_self">How do I rename my appliance?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D34ZCAS&amp;articleLanguage=en_CA" target="_self">How do I remove and re-add my appliance?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D390CAC&amp;articleLanguage=en_CA" target="_self">What is my appliance&#39;s serial number?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D395CAC&amp;articleLanguage=en_CA" target="_self">Breville+ apps: supported phones / tablets and country availability</a></h4>
</li></ul>
<h4><br>Connectivity</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D34oCAC&amp;articleLanguage=en_CA" target="_self">General connection troubleshooting.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D34ACAS&amp;articleLanguage=en_CA" target="_self">I can&#39;t pair with my appliance.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D34jCAC&amp;articleLanguage=en_CA" target="_self">Wi-Fi technical requirements / troubleshooting.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU0000000n7B0AQ&amp;articleLanguage=en_CA" target="_self">Home network / ISP / hardware troubleshooting.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D34eCAC&amp;articleLanguage=en_CA" target="_self">How do I change the Wi-Fi network my appliance is connected to?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D39oCAC&amp;articleLanguage=en_CA" target="_self">How do I get the MAC address for my appliance?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU0000000r4L0AQ&amp;articleLanguage=en_CA" target="_self">Notification info / troubleshooting.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000004U3zCAE&amp;articleLanguage=en_CA" target="_self">Can my friend connect to my appliance and control it?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000004U44CAE&amp;articleLanguage=en_CA" target="_self">What does it mean that other people are paired with my appliance?</a></h4>
</li><li>
<h4><a href="https://mybreville.my.site.com/BrevilleCustomerCommunity/s/article-detail-public?language=en_CA&amp;region=ca&amp;brand=breville&amp;knowArtId=kA08b0000004U44CAE&amp;articleLanguage=en_CA" target="_self"></a><a href="/s/article-detail-public?knowArtId=kA08b000000D366CAC&amp;articleLanguage=en_CA" target="_self">Can&#39;t pair with older iOS devices (iPhone 6s / 6s plus / iPad 4 Mini and older.)</a><a href="https://mybreville.my.site.com/BrevilleCustomerCommunity/s/article-detail-public?language=en_CA&amp;region=ca&amp;brand=breville&amp;knowArtId=kA08b000000D39oCAC&amp;articleLanguage=en_CA" target="_self"></a></h4>
</li></ul>
<h4><br>Firmware</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000004U4JCAU&amp;articleLanguage=en_CA" target="_self">What firmware version does my appliance have?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000004SyyCAE&amp;articleLanguage=en_CA" target="_self">Firmware release notes.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b0000011XBLCA2&amp;articleLanguage=en_CA" target="_self">Firmware update troubleshooting.</a></h4>
</li></ul>
<h4><br>Voice</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D34tCAC&amp;articleLanguage=en_CA" target="_self">Using Alexa to control your appliance.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA08b000000D34yCAC&amp;articleLanguage=en_CA" target="_self">Using Google Assistant to control your appliance.</a></h4>
</li></ul>
<p><br><br><br><br> </p>

Joule™ Connected Appliances | FAQ Table of contents

<p>If the cooker is taking a long time to preheat or reach pressure, check the lid assembly, lid seal, safety locking pin, pressure release valve, and the amount of food and liquid in the cooking bowl.</p>
<h2>Procedure</h2>
<ol><li><b>Check the lid assembly</b>
<ul><li>Make sure the lid is assembled correctly.</li><li>There should be no gap between the lid arm and the stainless steel lid.</li><li>Make sure the sealing nut is firmly in place.</li><li>The red seal on the sealing nut should be touching the stainless steel lid and should be firmly seated.</li></ul>
</li><li><b>Inspect the silicone lid seal</b>
<ul><li>Make sure the silicone lid seal is clean.</li><li>Check that it is free from damage or cracks.</li><li>Make sure it is properly inserted.</li><li>If it is loose or dangling, it will be time to replace with a new gasket. </li></ul>
</li><li><b>Check the safety locking pin</b>
<ul><li>Make sure the safety locking pin can move freely up and down.</li></ul>
</li><li><b>Check the locking pin and pressure release valve</b>
<ul><li>With the lid locked, make sure the safety locking pin is properly aligned within the opening of the lid arm.</li><li>Make sure the pressure release valve is properly seated in position.</li><li>The pressure release valve should be facing the lid knob.</li></ul>
</li><li><b>Check the amount of food and liquid</b>
<ul><li>Add more food or liquid to the cooking bowl if needed.</li><li>There should be a minimum of 1 liter of combined food and liquid.</li><li>Make sure the food and liquid remain below the maximum fill line.</li></ul>
</li></ol>
<p>After completing these checks, try the pressure cooking cycle again. Please ensure that the cooker is cool to the touch before attempting any troubleshooting. </p>

Cooker Taking a Long Time to Reach Pressure or not Reaching Pressure

<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Unplug the toaster from the power outlet and allow it to cool completely before cleaning. Never immerse the toaster, power cord, or plug in water or other liquids, and never insert knives, metal utensils, or other objects into the toaster.</td></tr></tbody></table>
<h2>Before first use</h2>
<ol><li>We suggest running a toasting cycle on the maximum setting without bread before using the toaster for the first time. The toaster may emit a thin smoke or distinct odor during initial use. This is normal and is not detrimental to the performance of the toaster. Any smell or light smoke should clear after the first use.</li><li>If the toaster has been stored for a while, you may notice a strong dusty smell during the first toasting cycle. This is typically due to dust and crumbs settling inside the toaster and does not impact its performance. Any dusty smell should clear after the first toasting cycle.Regular cleaning helps remove crumbs and food debris and keeps your toaster ready for everyday use.</li></ol>
<h2>Cleaning steps: </h2>
<ol><li><b>Prepare the toaster for cleaning</b>
<ul><li>Unplug the toaster from the power outlet.</li><li>Allow the toaster to cool completely before cleaning.</li></ul>
</li><li><b>Clean the crumb tray</b>
<ul><li>Locate the crumb tray on the side of the toaster opposite the lift lever.</li><li>Slide the crumb tray out.</li><li>Empty the crumbs into a trash bin.</li><li>Slide the crumb tray back into the toaster until it locks into position.</li><li>Always make sure the crumb tray is installed before using the toaster.</li><li>Do not allow crumbs to build up in the tray.</li></ul>
</li><li><b>If there are still crumbs in the toaster, </b>
<ul><li>Make sure the toaster is unplugged and completely cool.</li><li>Hold the toaster upside down over a trash bin.</li><li>Gently shake the toaster to help remove any remaining crumbs.</li><li>Do not insert knives, metal utensils, or other objects into the toaster to remove crumbs or food.</li></ul>
</li><li><b>Clean the exterior</b>
<ul><li>Wipe the outside of the toaster with a slightly damp, soft cloth.</li><li>Polish with a soft, dry cloth until completely dry.</li><li>Do not immerse the toaster, power cord, or plug in water or other liquids.</li><li>Do not use harsh abrasive, caustic, or oven cleaners.</li><li>Do not use metal scouring pads.</li></ul>
</li><li><b>Store the toaster</b>
<ul><li>Unplug the toaster and allow it to cool completely.</li><li>Clean the toaster and crumb tray.</li><li>Store the toaster upright on a flat surface or in an accessible cupboard.</li><li>Do not store anything on top of the toaster.</li></ul>
</li></ol>
<p>Before using the toaster again, make sure it is completely dry and the crumb tray is correctly installed.</p>
<p> </p>
<p><strong>Tips: </strong></p>
<ul><li>Clean the crumb tray regularly to help prevent crumb buildup.</li><li>If crumbs remain after emptying the tray, gently shake the unplugged, cool toaster upside down over a trash bin.</li></ul>
<p> </p>
<h2>Video Walkthrough</h2>
<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/6pu414qtv_A" title="A Bit More toaster video walkthrough" allowfullscreen="allowfullscreen"></iframe>
<div>Quick cleaning guidance can be found at 1:17 in the video. </div>
</div>

How to clean and care for your A Bit More™ toaster

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/sNGVd80HpKA" title="How to clean and care for your Eye Q Auto toaster" allowfullscreen="allowfullscreen"></iframe>
<div> </div>
<div> </div>
</div>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Unplug the toaster from the power outlet and allow it to cool completely before cleaning. Never immerse the toaster, power cord, or plug in water or other liquids. Do not insert knives, metal utensils, or other objects into the toaster.</td></tr></tbody></table>
<p> </p>
<p>Regular cleaning helps remove crumbs and food debris and keeps your toaster ready for everyday use.</p>
<h2>Before first use</h2>
<ol><li><b>Run an empty toasting cycle.</b>
<ul><li>Before using the toaster for the first time, run one toasting cycle on the maximum setting without bread.</li><li>The toaster may produce a thin smoke or distinct odor during initial use. This is normal and does not affect toaster performance. </li></ul>
</li></ol>
<h2>Cleaning Steps: </h2>
<ol><li><b>Prepare the toaster for cleaning.</b>
<ul><li>Unplug the toaster from the power outlet.</li><li>Allow the toaster to cool completely.</li></ul>
</li><li><b>Clean the crumb tray.</b>
<ul><li>Locate the crumb tray at the bottom of the toaster.</li><li>Pull the crumb tray outward to remove it.</li><li>Empty the crumbs into a trash bin.</li><li>Wipe the crumb tray with a slightly damp, soft cloth.</li><li>Dry the crumb tray thoroughly.</li><li>Slide the crumb tray back into the toaster before using it again.</li></ul>
</li><li><b>Remove remaining crumbs from inside the toaster.</b>
<ul><li>Make sure the toaster is unplugged and completely cool.</li><li>Hold the toaster upside down over a trash bin.</li><li>Gently shake the toaster to help remove any remaining crumbs.</li><li>Do not insert knives, metal utensils, or other objects into the toaster to remove crumbs or food.</li></ul>
</li><li><b>Clean the exterior.</b>
<ul><li>Wipe the outside of the toaster with a slightly damp, soft cloth.</li><li>Polish with a soft, dry cloth until completely dry.</li><li>Do not use harsh abrasive, caustic, or oven cleaners.</li><li>Do not use metal scouring pads.</li></ul>
</li><li><b>Prepare the toaster for storage.</b>
<ul><li>Unplug the toaster and allow it to cool completely.</li><li>Store the toaster upright on a flat surface or in an accessible cupboard.</li><li>Do not store anything on top of the toaster.</li></ul>
</li></ol>
<p>Before using the toaster again, make sure the crumb tray is installed correctly and all cleaned surfaces are completely dry.</p>
<p> </p>

How to clean and care for your Breville Eye Q® Auto toaster

<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Always unplug the toaster from the power outlet and allow it to cool completely before cleaning. Never immerse the toaster, power cord, or plug in water or other liquids. Do not insert knives, metal utensils, or other objects into the toaster.</td></tr></tbody></table>
<p> </p>
<p>Regular cleaning helps remove crumbs and food debris and keeps your toaster ready for everyday use. Follow these steps to care for the crumb tray, interior, exterior, and storage of your toaster.</p>
<ul><li style="list-style-type: none;">
<ul><li style="list-style-type: none;">
<ul></ul>
</li></ul>
</li></ul>
<h2>First use and cleaning: </h2>
<ol><li><strong>Before first use</strong>
<ul style="list-style-type: circle;"><li>Run a toasting cycle on the maximum setting without bread before using the toaster for the first time.</li><li>A thin smoke or distinct odor may occur during the initial cycle. This is normal and should clear after the first use.</li><li>If the toaster has been stored for a while, a strong dusty smell may occur during the first toasting cycle because dust and crumbs can settle inside the toaster. This should clear after the first cycle. </li></ul>
</li><li><strong>Prepare the toaster for cleaning</strong>
<ul><li>Unplug the toaster from the power outlet and allow the toaster to cool completely before cleaning.</li></ul>
</li><li><b>Clean the crumb tray.</b></li><li style="list-style-type: none;">
<ul><li>Locate the crumb tray at the front of the toaster, underneath the browning control.</li><li>Pull the crumb tray outward to remove it.</li><li>Empty the crumbs into a trash bin.</li><li>Slide the crumb tray back into the toaster until it locks into position.</li><li>Always make sure the crumb tray is installed before using the toaster.</li><li>Do not allow crumbs to build up in the tray. </li></ul>
</li><li><b>Remove remaining crumbs from inside the toaster.</b>
<ul><li>Make sure the toaster is unplugged and completely cool.</li><li>Hold the toaster upside down over a trash bin.</li><li>Gently shake the toaster to help remove any remaining crumbs.</li><li>Do not insert knives, metal utensils, or other objects into the toaster to remove crumbs or food.</li></ul>
</li><li><b>Clean the exterior.</b>
<ul><li>Wipe the outside of the toaster with a slightly damp, soft cloth.</li><li>Polish with a soft, dry cloth until completely dry.</li><li>Do not immerse the toaster, power cord, or plug in water or other liquids.</li><li>Do not use harsh abrasive, caustic, or oven cleaners.</li><li>Do not use metal scouring pads.</li></ul>
</li><li><b>Prepare the toaster for storage.</b>
<ul><li>Unplug the toaster and allow it to cool completely.</li><li>Store the toaster upright on a flat surface or in an accessible cupboard.</li><li>Do not store anything on top of the toaster.</li></ul>
</li></ol>
<p>After cleaning, make sure the crumb tray is correctly installed and the toaster is completely dry before plugging it back in or using it. Regularly empty the crumb tray to prevent excessive crumb buildup.</p>
<p> </p>
<h2>Video Walkthrough</h2>
<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/lau-DNv2_Rw" title="How to clean and care for your toaster" allowfullscreen="allowfullscreen"></iframe>
<div><small>You will find cleaning steps at around :40 seconds </small></div>
</div>

How to clean and care for your Die-Cast Smart Toaster™

<p>If espresso is flowing from only one side of the portafilter during extraction, it does not necessarily mean there is a problem with the machine. The position of the machine, coffee distribution, tamping, filter basket, and extraction can all affect how espresso flows from the portafilter spouts.</p>
<h2>Things to Check</h2>
<ol><li><b>Make sure the machine is level</b>
<ul><li>Place the espresso machine on a flat, level surface.</li><li>If the machine or countertop is uneven, espresso may favor one side of the portafilter as it flows into the cup.</li></ul>
</li><li><b>Distribute the coffee evenly</b>
<ul><li>Before tamping, make sure the ground coffee is evenly distributed throughout the filter basket.</li><li>For machines without an assisted tamping system, gently tap the portafilter to distribute the coffee evenly or use a coffee distribution tool.</li><li>Make sure the coffee bed is level before tamping. </li><li>Uneven distribution can cause water to flow more easily through one area of the coffee puck. </li></ul>
</li><li><b>Check your tamp</b>
<ul><li>Tamp the coffee evenly and level according to the instructions for your machine. An uneven coffee puck can contribute to uneven extraction.</li><li>If your machine has an assisted or automatic tamping system, follow the tamping guidance provided for the machine.</li></ul>
</li><li><b>If you have a Bambino™ or Bambino® Plus, check the dual-wall filter basket</b>
<ul><li>If you are using a dual-wall filter basket, check the exit hole on the underside of the basket. The exit hole should be centered.</li><li>If the exit hole is offset or positioned near the edge, the basket may not be the correct one for the machine and can cause espresso to favor one side of the portafilter. 
<p>Correct replacement filter baskets for <b>Bambino™ and  Bambino® Plus</b><span></span></p>
<ul><li><strong>2 Cup:</strong> SP0024833</li><li><strong>1 Cup:</strong> SP0024834</li></ul>
</li></ul>
</li><li><b>Check for over-extraction</b>
<ul><li>If the shot is extracting too slowly, adjust the espresso settings and test another extraction.</li><li>A slow or restricted extraction can affect how espresso exits the portafilter spouts.</li></ul>
</li><li><b>Clean the filter basket and portafilter</b>
<ul><li>Coffee residue or a blocked filter basket can affect how espresso flows from the portafilter.</li><li><span> </span>Remove the filter basket from the portafilter.</li><li>Rinse the filter basket and portafilter thoroughly under hot water to remove coffee oils and residue.</li><li>Check the openings in the filter basket for blockages. If needed, use the pin on the supplied cleaning tool to carefully clear blocked openings.</li><li>Rinse everything thoroughly and reinstall the filter basket.</li></ul>
</li><li><strong>If you have an oracle model, check the extraction</strong>
<ul><li> If the shot is extracting too slowly, dial in the espresso and test another extraction.</li></ul>
</li></ol>
<p>.</p>
<p> </p>

Espresso is flowing from only one side of the portafilter

<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Allow the steam wand and tip to cool before removing or cleaning them. Use caution when operating the steam function, as the wand and steam can become very hot.</td></tr></tbody></table>
<p> </p>
<p>If milk takes a long time to steam or the temperature shown on the display stops before reaching the selected temperature, restricted steam flow may be affecting performance. Clean the steam wand and tip, then descale the machine to restore proper steam flow.</p>
<p> </p>
<ol><li><b>Inspect and clean the steam wand tip</b>
<ul><li>Remove the steam wand tip and inspect it for milk residue or blockages.</li><li>Use the steam wand cleaning tool supplied with the machine to gently clear all holes in the tip.<br><br></li></ul>
</li><li><b>Soak the steam wand and tip</b>
<ul><li>Dissolve one sachet of Breville steam wand cleaning solution, or one cleaning tablet, in one cup of warm water inside the frothing jug.</li><li>Submerge the entire steam wand and tip in the solution.</li><li>Allow them to soak for <b>1 hour</b> to remove milk buildup.<br><br></li></ul>
</li><li><b>Rinse thoroughly</b>
<ul><li>After soaking, rinse the steam wand and tip thoroughly with clean water.</li><li>Make sure all remaining cleaning solution is removed.<br><br></li></ul>
</li><li><b>Descale the espresso machine</b>
<ul><li>Run a complete descale cycle using <b>Descale Solution</b>.</li><li>Follow the descaling instructions for your specific model.</li><li>Completing the descale cycle helps restore internal water flow and steam pressure.<br><br></li></ul>
</li><li><b>Test steam performance</b>
<ul><li>Reattach the steam wand tip.</li><li>Run a steam cycle.</li><li>Check that the wand produces steady, powerful steam and heats milk efficiently.</li><li>Confirm that the temperature display progresses normally toward the selected temperature.</li></ul>
</li></ol>
<p>After cleaning the steam wand and descaling the machine, steam performance and the milk temperature display should return to normal.</p>
<p>If milk still takes too long to steam or the displayed temperature continues to stop before reaching the set temperature, the machine may require professional service. Contact customer support for further assistance.</p>
<h2></h2>
<h2>Notes &amp; Tips</h2>
<ul><li>Keep steam wand tip holes clear of dried milk residue.</li><li>Clean the steam wand regularly to prevent severe milk buildup.</li><li>Descale the machine as recommended for your model to help maintain proper steam pressure and water flow.</li></ul>
<p> </p>

Milk Takes Too Long to Steam or Temperature Stops Before Set Temperature

<table cellpadding="6" cellspacing="0" border="0" width="100%" style="height: 66.8164px;"><tbody><tr style="height: 33.4082px;"><td colspan="1" rowspan="1" width="160" style="width: 24.8636%;"><b>Applies to:</b></td><td colspan="1" rowspan="1" style="width: 75.1364%;">Espresso machines with an automatic steam function</td></tr><tr style="height: 33.4082px;"><td colspan="1" rowspan="1" style="width: 24.8636%;"><b>Tools:</b></td><td colspan="1" rowspan="1" style="width: 75.1364%;">Steam wand cleaning tool, frothing jug, two clear glass cups, dish soap</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1">
<p> </p>
<p><b>Safety First:</b> Allow hot components to cool before removing or cleaning the steam wand tip. Use caution when operating the steam function, as hot steam can cause burns.</p>
</td></tr></tbody></table>
<p> </p>
<p>If your espresso machine is producing less foam than expected or is no longer frothing milk as it did before, follow these troubleshooting steps to check the automatic steam settings, descale the machine, clean the steam wand, and test frothing performance.<br><br></p>
<ol><li><b>Check the automatic steam settings</b>
<ul><li>Make sure you are using the automatic steam function.</li><li>Check the machine&#39;s milk texture or microfoam setting.</li><li>Increase the texture setting to a higher number and test the steam function again.</li><li>The available settings and numbering may vary by model.<br><br></li></ul>
</li><li><b>Descale the machine</b>
<ul><li>If the machine is more than one month old and has not been descaled, mineral build-up may be affecting steam pressure and performance.</li><li>Follow the manufacturer&#39;s descaling instructions.</li><li>Use the appropriate descaling solution for your machine.<br><br></li></ul>
</li><li><b>Clean the steam wand tip</b>
<ul><li>Carefully remove the steam wand tip.</li><li>Inspect the tip for milk residue or blocked steam holes.</li><li>Use the steam wand cleaning tool to clear each exit hole. You should be able to see that each opening is clear.</li><li>If there is heavy build-up, soak the steam wand tip in warm, soapy water for at least 20 minutes.</li><li>Alternatively, dissolve one cleaning tablet in a cup of hot water and soak the tip in the solution.</li><li>Reassemble the steam wand tip after cleaning.</li><li>Run a short steam purge to clear any remaining debris.<br><br></li></ul>
</li><li><b>Prepare an automatic steam function test</b>
<ul><li>Gather cold water, regular dish soap, two clear glass cups, and a frothing jug.</li><li>Fill the frothing jug with cold water to the MAX line.</li><li>Add 3 drops of dish soap.<br><br></li></ul>
</li><li><b>Test the highest texture setting</b>
<ul><li>Set the milk texture setting to its highest level.</li><li>Run a complete automatic steam cycle.</li><li>When the cycle finishes, pour the textured solution into one of the clear glass cups.<br><br></li></ul>
</li><li><b>Test the lowest texture setting</b>
<ul><li>Rinse the frothing jug.</li><li>Refill it with cold water to the MAX line and add 3 drops of dish soap.</li><li>Set the milk texture setting to its lowest level.</li><li>Run another complete automatic steam cycle.</li><li>Pour the second solution into the other clear glass cup.<br><br></li></ul>
</li><li><b>Compare the results</b>
<ul><li>The highest texture setting should produce thicker foam.</li><li>The lowest texture setting should produce less foam.</li><li>If there is a noticeable difference in foam levels, the automatic steam function is operating correctly.</li><li>If there is little or no difference between the two tests, further maintenance or service may be required.</li></ul>
</li></ol>
<p>If the high and low texture tests produce noticeably different foam levels, the machine&#39;s automatic steam function is working as expected. Regular steam wand cleaning and descaling can help maintain consistent frothing performance.</p>
<p>If there is no noticeable difference between the highest and lowest texture settings, or if poor frothing continues after cleaning and descaling, contact support for further assistance.</p>
<h2></h2>
<h2>Notes &amp; Tips</h2>
<ul><li>Keep the steam wand tip clean and make sure all steam holes remain unobstructed.</li><li>Descale the machine regularly according to the manufacturer&#39;s recommendations.</li><li>When performing the diagnostic test, use the same amount of cold water and exactly 3 drops of dish soap for both tests so the results can be compared accurately.</li></ul>
<p> </p>

Not enough foam or milk not frothing as well as it was before

<p>If your drip coffee machine is powered on but the display flickers or does not light up, the issue may be related to the power supply, household voltage fluctuations, or a temporary internal control system glitch.</p>
<h2>Things to Check</h2>
<ol><li><b>Try a different outlet</b>
<ul><li>Unplug the machine and move it to a different wall outlet.</li><li>Avoid outlets shared with other high-power appliances, such as toasters or microwaves.</li><li>This helps determine whether the issue is related to power fluctuations or outlet instability.<br><br></li></ul>
</li><li><b>Power cycle the machine</b>
<ul><li>Unplug the machine and leave it unplugged for 5 minutes.</li><li>Plug the machine back in and test the display.</li><li>If the display returns to normal, the issue was likely a temporary internal glitch.<br><br></li></ul>
</li><li><b>Contact Support</b>
<ul><li>If the issue persists, please reach out to us for asststance.</li></ul>
</li></ol>
<p> </p>

My drip coffee machine display flickers or does not light up

<p>If your espresso machine will not power on and no lights appear on the buttons or display when the power button is pressed, the issue may be related to the wall outlet, household circuit breaker, or power connection.</p>
<ul></ul>
<ul></ul>
<h2>Things to Check</h2>
<ol><li><b>Test a different wall outlet temporarily</b>
<ul><li>If the machine is plugged directly into a wall outlet, try another outlet on a different circuit.</li><li>For example, try an outlet in the dining room or living room.<br><br></li></ul>
</li><li><b>Avoid using power strips or extension cords</b>
<ul><li>If the machine is connected to a power strip or surge protector, unplug it.</li><li>Connect the machine directly to a wall outlet.<br><br></li></ul>
</li><li><b>Check the household circuit breaker</b>
<ul><li>Verify that the breaker controlling the outlet is in the <b>ON</b> position.</li><li>If the breaker has tripped, switch it off and then back on to reset it.</li><li>If multiple high powered machines are used at once, the breaker can trip<br><br></li></ul>
</li><li><b>Check GFCI outlets</b>
<ul><li>If the outlet has GFCI (Ground Fault Circuit Interrupter) buttons, press the <b>RESET</b> button to restore power.<br><br></li></ul>
</li><li><b>Test the machine again</b>
<ul><li>Plug the machine back in.</li><li>Press the power button.</li><li>If no lights illuminate and the machine still does not respond, service may be required.</li></ul>
</li></ol>
<p>Testing a different outlet, resetting the household circuit breaker, and connecting the machine directly to a wall outlet may resolve the issue. If the machine still does not power on after completing these checks please reach out to our support team so we can best assist with next steps. </p>

My espresso or coffee machine will not power on

<p>If your espresso machine powers off during use, it may be caused by overheating protection, a power connection issue, a tripped circuit breaker, or multiple appliances using the same electrical circuit.</p>
<h2>Things to Check</h2>
<ol><li><b>Allow the machine to cool down</b>
<ul><li>Continuous use can cause internal temperatures to rise and trigger the machine&#39;s overheating protection.</li><li>Turn off the machine and unplug it.</li><li>Allow the machine to cool for at least 30 minutes.</li><li>Once the machine has cooled, reconnect it and resume use.<br><br></li></ul>
</li><li><b>Check the power connection</b>
<ul><li>Make sure the power cord is firmly connected to the wall outlet.</li><li>Inspect the power cord and plug for visible damage, including fraying, kinks, or burn marks.</li><li>Try a different wall outlet to help rule out an outlet-related issue.<br><br></li></ul>
</li><li><b>Check the outlet and circuit breaker</b>
<ul><li>Test the outlet with another appliance of similar 1500-1800 watt power consumption.</li><li>Check your home&#39;s circuit breaker panel for a tripped breaker.</li><li>Avoid using an extension cord with the espresso machine.<br><br></li></ul>
</li><li><b>Avoid running multiple appliances at the same time</b>
<ul><li>Multiple appliances operating on the same circuit can overload the circuit and trip the breaker.</li><li>Turn off other appliances that may be using the same circuit.</li><li>Try operating the espresso machine again without other high-power appliances running at the same time</li></ul>
</li></ol>
<p>If the machine continues to power off after it has cooled and you have checked the power connection, outlet, circuit breaker, and other appliances on the circuit, contact support for further assistance. </p>
<p> </p>

Why Is my espresso machine turning off during use?

<p>If your machine displays Error 5, the system has detected an issue with the temperature sensor used for the automatic steam function.</p>
<ul></ul>
<ol><li><b>Locate your machine information</b>
<ul><li>Find your machine model.</li><li>Find your machine serial number.</li></ul>
</li><li><b>Contact Customer Support</b>
<ul><li>Provide your machine model and serial number in your support request.</li><li>Let the support team know that the machine is displaying <b>Error 5</b>. </li></ul>
</li></ol>
<p>Error 5 requires assistance from Customer Support. Have your machine model and serial number ready and let the support team know that you are seeing Error 5 so they can help arrange repair service.</p>

My espresso machine is displaying error 5

<p><br><iframe frameborder="1" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/5lDvOjFHk2g" title="YouTube video player"></iframe></p>
<h3 class="PDq2pG_selectionAnchorContainer">How to run the cleaning cycle on the Bambino Plus<span class="PDq2pG_selectionAnchor"></span></h3>
<p>The cleaning cycle is an essential maintenance step for keeping the group head clean and is separate from the descaling cycle.</p>
<p>For this process, you will need:</p>
<ul><li>1-cup dual-wall filter basket</li><li>Provided cleaning disk</li><li>1 cleaning tablet</li><li>2-litre container<br><br></li></ul>
<p>Your Bambino Plus will detect when a cleaning cycle is needed approximately every 200 extractions. This is indicated by the 1-cup and 2-cup buttons flashing alternately.<br><br></p>
<p>To prepare the machine for the cleaning cycle:</p>
<ol><li>Insert the 1-cup dual-wall filter basket into the portafilter.</li><li>Insert the provided cleaning disk.</li><li>Place one cleaning tablet onto the cleaning disk.</li><li>Lock the portafilter into the group head.</li><li>Empty the drip tray, then reattach it to the machine.</li><li>Place a 2-litre container underneath the group head.</li><li>Remove the water tank and lid.</li><li>Fill the water tank to the MAX line.</li><li>Reattach the water tank, making sure it is properly secured, then replace the lid.<br><br><br></li></ol>
<p>To start the cleaning cycle:<br><br></p>
<ol><li>Press and hold the 1-cup and 2-cup buttons simultaneously for approximately 5 seconds, or until both buttons are illuminated solid.</li><li>Press either the 1-cup or 2-cup button once to activate the cleaning cycle.</li><li>The 1-cup and 2-cup buttons will begin flashing alternately, indicating that the cleaning cycle is in progress.<br><br></li></ol>
<p>During the cleaning cycle, the machine will purge water intermittently.<br><br></p>
<p>If your cleaning disk has a hole, you will see water intermittently flow from the group head through the portafilter spouts.<br><br></p>
<p>If your cleaning disk does not have a hole, you will see little to no water flow from the group head through the portafilter spouts.<br><br></p>
<p>Allow approximately 5 minutes for the cleaning cycle to complete. The cycle is finished when the machine returns to ready mode and all lights are illuminated solid.<br><br></p>
<p>Do not stop or interrupt the cleaning cycle. If the cycle is interrupted, you will need to restart the process.<br><br></p>
<p>Once the machine has returned to ready mode, remove and rinse the:</p>
<ul><li>Portafilter</li><li>Filter basket</li><li>Cleaning disk</li><li>Drip tray<br><br></li></ul>
<p>You have now successfully completed the cleaning cycle on your Bambino Plus.</p>
<p><br><br><b></b><br><br><span style="color: #ffffff;"> Lights, </span></p>

Bambino Plus BES500 Cleaning Cycle

<h2>Using the Original Joule Sous-Vide in the new Breville+ app. Info / Q and A.</h2>
<p> </p>
<h3><strong>Why do I need to create a new account to use my Joule in the Breville+ app?</strong></h3>
<p><span></span>You’ve always been required to have an account to use your Joule Sous-Vide in the Joule by ChefSteps app so this requirement is not a new one. <span></span>Your log in credentials that you have used in the Joule by ChefSteps app will not carry over to the Breville+ app which is why you need to create a new Breville account. If you already have an account through breville.com, you can use that to log into the Breville+ app.<br><br></p>
<h3><span><strong>I don’t remember what email I used to log in to the Joule app. How can I find it?</strong></span></h3>
<p>Open the original Joule app, tap the three lines in the top left, tap “Settings,” and tap “View Profile.” Your email address will appear below your name.<br><br></p>
<h3><span></span><strong>Will my cook history transfer over to the Breville+ app?</strong></h3>
<p><span></span>Yes, your cooking history will transfer over<strong> </strong>as long as you use the <strong>same email</strong> address when signing up for an account on the Breville+ app. If you&#39;re unsure which email address you used in the Joule by ChefSteps app, follow these steps to find out: open the Joule app, tap on the three lines in the top left corner, navigate to &quot;Settings&quot;, and then select &quot;View Profile&quot;. Your email address will be displayed below your name.<br><br></p>
<h3><strong>Your Joule needs to be updated to the latest firmware.</strong></h3>
<p>To use your original Joule Sous-Vide with the new Breville+ app, you&#39;ll need to make sure your circulator is updated to the latest firmware version. You can do this in the old Joule app. In that app, go into Settings &gt; My Joules &gt; [Joule name] &gt; About Device ==&gt; Joule Software Version. If you see that Joule&#39;s firmware version is either <strong>123.52 or 175</strong>, your Joule has the latest firmware. Click <a href="https://support.chefsteps.com/hc/en-us/articles/222979627-How-do-I-update-Joule-s-firmware" target="_blank" rel="noopener noreferrer">here</a> for additional information on how to update your original Joule&#39;s firmware in the Joule app. With the latest version, you can also update your original Joule&#39;s firmware in the Breville+ app. When pairing your Joule, you will be prompted to update if it&#39;s available.<br><br></p>
<h3><strong>Does your Joule have to be connected to Wi-Fi / cloud?</strong></h3>
<p>Although connecting to Wi-Fi is preferred, if your original Joule sous-vide is updated to its latest firmware version, you can connect it by Bluetooth only by selecting &quot;Skip Wi-Fi&quot; when prompted to connect to Wi-Fi / access point selection. If your original Joule sous-vide is not updated to its latest version, you will have to connect to Wi-Fi / cloud to update the firmware.<br><br></p>
<h3><strong><strong>Can I access Turbo recipes once I pair my Original Joule device in the Breville+ app?</strong></strong></h3>
<p><strong></strong>No, you will not be able to access Turbo recipes. The original Joule Sous-Vide doesn&#39;t support Turbo recipes.<br><br></p>
<h3><strong><strong>I live outside the USA and Canada, can I pair my Joule in the Breville+ app?</strong></strong></h3>
<p><strong></strong>Using the original Joule Sous-Vide with the Breville+ app will only be available in the USA and Canada. Stay tuned for more updates and rest assured that we will leave the Joule by ChefSteps app available to our international customers until we add that support at a later time.<br><br></p>
<h3><strong><strong>Do I have to use the Breville+ app? Can I just continue using my original Joule by ChefSteps app?</strong></strong></h3>
<p>We will eventually phase out the Joule by ChefSteps app. So while there is no immediate requirement to make the switch, we highly recommend doing so. Our team has dedicated significant effort to enhancing the user experience based on your feedback, and we think you will appreciate the improvements.<br><br></p>
<h3><strong>Are there two versions of Joule Sous Vide?</strong></h3>
<div>
<div>
<div>
<div>
<div>
<div>
<div dir="auto">
<div>Yes, we currently have two versions of the Joule Sous Vide: the Original Joule sous vide, launched in 2016, and Joule Turbo, released in 2023, which can cook food up to half the time of traditional sous vide. Click <a href="https://www.breville.com/en-ca/products/sous-vide/bsv600.html?sku=BSV600PSS1BNA1" target="_blank" rel="noopener noreferrer">here</a> to learn more about <a href="https://www.breville.com/en-ca/products/sous-vide/bsv600.html?sku=BSV600PSS1BNA1" target="_blank" rel="noopener noreferrer">Joule Turbo</a>.</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<div> </div>
</div>
</div>
<h3><strong>I don’t own a Joule Sous Vide device, but I use the Joule by ChefSteps app for sous vide inspiration. Will I retain access to this content in the Breville+ app?</strong></h3>
<p>Yes. You can continue to access our stellar sous vide recipes and Cook Guides in the Breville+ app, even if you do not own a Joule Sous Vide device.<br><strong><br></strong></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px 0px 0px 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;text-align: center;"><br style="box-sizing: border-box;"><a style="box-sizing: border-box;color: var(--lwc-brandtextlink,rgb(1, 118, 211));text-decoration-line: none;transition: color 0.1s linear 0s;cursor: pointer;" href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"> </p>

Using the Original Joule Sous-Vide in the new Breville+ app

<h1>Before First Use: Kettles </h1>
<p class="isSelectedEnd">Before using your Breville kettle for the first time, complete an initial cleaning and boiling cycle. This helps remove any dust or residue that may remain from manufacturing and packaging.</p>
<h2>Before You Begin</h2>
<ol start="1"><li>Remove all packaging materials, labels, and protective materials.</li><li>Place the power base on a stable, level, dry surface.</li><li>Make sure the appliance is correctly assembled.</li><li>Fully unwind the power cord.</li></ol>
<h2>Complete the First-Use Cycle</h2>
<ol start="1"><li>Fill the kettle or tea maker with fresh, cold drinking water to the appropriate MAX line.</li><li>Close the lid securely.</li><li>Place the kettle or jug securely on the supplied power base.</li><li>Plug the appliance into a grounded outlet.</li><li>If your model has temperature controls, select 212°F (100°C).</li><li>Start the heating cycle.</li><li>Allow the cycle to finish.</li><li>Discard the heated water.</li></ol>
<p class="isSelectedEnd">Your kettle is now ready to use.</p>
<p class="isSelectedEnd"> </p>
<p><strong>Never immerse the kettle base, glass jug base, power base, power cord, or plug in water.</strong></p>

Getting started with your kettle

<p class="isSelectedEnd">If <strong>RESET</strong> appears on your kettle display, the unit may have detected a resettable error or moisture may have entered the base electronics. Please follow the steps below to reset it. </p>
<h3>How to reset your Kettle: </h3>
<ol start="1"><li>Unplug the Tea Maker from the power outlet.</li><li>Turn the base and glass carafe upside down.</li><li>Allow both components to dry for 24 hours.</li><li>After 24 hours, return the base and carafe to their normal positions.</li><li>Plug the Tea Maker back in and check whether the <strong>RESET</strong> message has cleared.</li></ol>
<p>If the message remains after the unit has completely dried, contact us via phone, chat or email for further assistance </p>

I see a RESET error on the screen of my kettle

<p>If <strong>RESET</strong> appears on your Tea Maker display, the unit may have detected a resettable error or moisture may have entered the base electronics.</p>
<h3>How to reset your Tea Maker:</h3>
<ol start="1"><li>Unplug the Tea Maker from the power outlet.</li><li>Turn the base and glass carafe upside down.</li><li>Allow both components to dry for 24 hours.</li><li>After 24 hours, return the base and carafe to their normal positions.</li><li>Plug the Tea Maker back in and check whether the RESET message has cleared.</li></ol>
<p>If the message remains after the unit has completely dried, contact us via phone, email, or chat for further assistance. </p>

I see a RESET error on the screen of my Tea Maker

<h1>Before First Use: the Tea Maker</h1>
<p class="isSelectedEnd">Before using your Breville Tea Maker for the first time, complete an initial cleaning and boiling cycle. This helps remove any dust or residue that may remain from manufacturing and packaging.</p>
<h2>Before You Begin</h2>
<ol start="1"><li>Remove all packaging materials, labels, and protective materials.</li><li>Place the power base on a stable, level, dry surface.</li><li>Make sure the appliance is correctly assembled.</li><li>Fully unwind the power cord.</li><li>Wash the removable tea-making components in warm, soapy water. Rinse and dry all components thoroughly. Set aside, you leave it out for the first cycle. </li></ol>
<h2>Complete the First-Use Cycle</h2>
<ol start="1"><li>
<p class="isSelectedEnd">Remove the Tea Basket before completing the initial boiling cycle (step 5 above)</p>
</li><li>Fill the tea maker with fresh, cold drinking water to the appropriate MAX line. The maximum water capacity is 1500 mL / 51 oz.</li><li>Close the lid securely.</li><li>Place the kettle or jug securely on the supplied power base.</li><li>Plug the appliance into a grounded outlet.</li><li>Select 212°F (100°C).</li><li>Start the heating cycle.</li><li>Allow the cycle to finish.</li><li>Discard the heated water.</li></ol>
<p><strong>Never immerse the kettle base, glass jug base, power base, power cord, or plug in water.</strong></p>

Getting started with your Tea Maker BTM800

<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">If your kettle turns on but is not heating the water as expected, try the following troubleshooting steps: </p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Check the Power and Base</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;">Make sure the appliance is switched on and a heating cycle has been started. Some kettles require a button press to turn on, and then a second button press to start the cycle. </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;">Check that the kettle or tea maker is positioned correctly on the power base.</p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;">Unplug and make sure everything is cool to the touch, and then Inspect the metal contacts on the base and make sure they are completely dry and free from moisture.</p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Check for Scale Buildup</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">Mineral scale can build up inside the kettle or tea maker over time and may affect heating performance.</p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">If the kettle has not been descaled recently, descale it according to the cleaning and descaling instructions for your model. After descaling, rinse thoroughly and test the kettle again with fresh water. </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>

My kettle is not heating

<p>If your kettle or tea maker is not turning on, please check the following: </p>
<p> </p>
<ul><li>Check that the power plug is securely inserted into the outlet </li><li>Insert the power plug into an independent outlet </li><li>Try a different outlet, preferably on a different circuit if possible</li><li>Reset the circuit breaker if necessary</li><li><span dir="ltr">Make sure the kettle is sitting properly on the base and c</span><span dir="ltr">heck the metal contacts on the base for any debris, </span><span dir="ltr">moisture or residue. </span></li></ul>

Tea Makers and Kettles | Tea maker not turning on

<h2 id="technicalRequirements"><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>Wi-Fi Technical Requirements / Troubleshooting</strong></h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<h3 style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><strong><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><span style="box-sizing: border-box;">Your Joule Connected Appliance is an IoT device. It has a small, automatic connection system built into its firmware. Unlike a smart </span></em><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><span style="box-sizing: border-box;">phone, laptop/PC, </span></em><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><span style="box-sizing: border-box;">router or modem it has no extended settings and has specific requirements to connect. In short, it&#39;s ultimately up to the network / access point to be set up correctly to support what the appliance needs. Please contact your ISP / network hardware manufacturer&#39;s online support for additional information on how to change / configure your network environment.</span></em></strong></h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><a href="/s/article-detail-public?knowArtId=kA0QU0000000n7B0AQ&amp;articleLanguage=en_CA" target="_self">Click here for specific home network / ISP / hardware troubleshooting.</a></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<h4>If you are having issues connecting your appliance to Wi-Fi or the cloud, here are some things to check:</h4>
<ol><li>
<h4><strong>Make sure the Wi-Fi access point supports the following configuration</strong>:</h4>
<ul><li>
<p>Access point frequency: 2.4GHz.</p>
<ul><li>
<p>If your Wi-Fi access point (AP) is set up for multi-frequency you may need to separate into individual APs or create a 2.4GHz only AP. It is highly recommended to have a dedicated 2.4GHz AP.</p>
</li></ul>
</li><li>
<p>Wireless standard: 802.11 n/g/b.</p>
</li><li>
<p>Supported security protocols: WPA, WPA2, WEP, OPEN.</p>
</li><li>
<p>The router / home network needs to automatically assign an IP address to the appliance. (E.g. by DHCP.)</p>
</li><li>Maximum size / length of the SSID name (WiFi access point name) is 31 characters. Maximum size / length of the access point password is 63 characters.<br><br></li></ul>
</li><li>
<h4><strong>Power off+on / restart everything</strong>: phone / tablet, router / modem, connected appliance.</h4>
</li><li>
<h4><strong>Make sure the appliance is close enough to the router</strong>.</h4>
<ul><li>
<p>Low signal strength / interference can affect whether the appliance can connect / stay connected.<br><br></p>
</li></ul>
</li><li>
<h4><strong>Verify that the router / modem is online and is connected to the Internet</strong>. (E.g. are other devices able to connect to Wi-Fi and use the Internet?)</h4>
</li><li>
<h4><strong>Make sure your phone / tablet is connected to the Internet</strong>.</h4>
<ul><li>The app needs to be able to confirm the appliance&#39;s successful connection to the cloud. If having issues, try switching between mobile data and WiFi.<br><br></li></ul>
</li><li>
<h4><strong>Make sure nothing in the router&#39;s configuration can block the connected device&#39;s access to the cloud</strong>.</h4>
<ul><li>For example: VPN / Firewall settings. Try temporarily disabling your firewall or VPN and retry connecting. You may also need to make sure that ports 443, 8443, 8080, and 8883 are not blocked by your firewall. (May be referred to as &#39;Online security&#39;, &#39;Security suite&#39;, etc.) For the original Joule Sous-Vide, ports used are 80, 443, and 69.<br><br></li></ul>
</li><li>
<h4><strong>Some networks will automatically block a device that it doesn&#39;t recognize</strong>.</h4>
<ul><li>If this is the case, then refer to your network manufacturer&#39;s manual / guide for how to unblock the device.<br><br></li></ul>
</li><li>
<h4><strong>Do not use an access point with a captive portal</strong>. (a website you must pass through to log in and access the network.)</h4>
<ul><li>You will need to connect your appliance to an alternate access point that doesn&#39;t have a captive portal. E.g. mobile / personal hotspot.<br><br></li></ul>
</li><li>
<h4><strong>Try connecting your appliance to a mobile or personal hotspot</strong>.</h4>
<ul><li>Make sure your hotspot is setup to broadcast a 2.4GHz access point.</li><li>
<p>On an iOS device, in Settings select &quot;Personal Hotspot&quot; and slide the &quot;Maximize Compatibility&quot; option to the ON position (if shown.)</p>
</li><li>
<p>For Android devices, check your phone&#39;s individual hotspot settings and make sure it setup for 2.4GHz. For Android 12+ devices, make sure to enable the &quot;Extend Compatibility&quot; or &quot;Maximize Compatibility&quot; option.<br><br></p>
</li></ul>
</li><li>
<h4><strong>If your router / access point is setup to support Wi-Fi 6.</strong></h4>
<ul><li><strong></strong>You may need to disable any Wi-Fi 6 related settings for the 2.4GHz band. This is especially true with the original Joule Sous-Vide.</li><li>Please refer to your ISP&#39;s and network hardware&#39;s specific setup / support information on how to do this.<br><br></li></ul>
</li><li>
<h4><strong>Does your network require adding a device&#39;s MAC address to an allow list for it to connect</strong>?</h4>
<ul><li>Click <strong><a href="/s/article-detail-public?knowArtId=kA08b000000D39oCAC&amp;articleLanguage=en_CA" target="_self">here</a></strong> for instructions on how to find the MAC address of your connected device.<br><br></li></ul>
</li><li>
<h4><strong>If you&#39;re having trouble connecting to an access point setup for dual or multi frequency</strong> (one access point (SSID) which connects both 5 and 2.4GHz, or more, frequencies simultaneously), you may need to try separating them into different access points (SSIDs).</h4>
</li><li>
<h4><strong>Disable Smart Connect or Band Steering</strong></h4>
<ul><li>Band steering is a router feature that automatically assigns Wi-Fi devices to the best available wireless network, usually based on the distance from the access point. Our connected appliances are 2.4GHz only and may not connect or stay connected to this setup.<br><br></li></ul>
</li><li>
<h4><strong>Disable low battery / low power / battery saver mode on your smart phone / tablet.</strong></h4>
<ul><li><strong></strong>Having these modes enabled can affect connection reliability.<br><br></li></ul>
</li><li>
<h4><strong>Additional items to try / check:</strong></h4>
</li></ol>
<ul><li style="list-style-type: none;">
<ul><li>Disable WEP/WPS security protocols/methods.</li><li>Toggle / disable / adjust WMM/QOS settings.</li><li>Toggle / disable / adjust IPS/IDS or DNSSEC settings.</li><li>Try a different security protocol (switch between WPA2, WPA, mixed, auto).</li><li>Try a different wireless standard (switch between 802.11 n, g, b, ac, ax, mixed, auto).</li><li>Change the Wi-Fi Channel Selection (switch between specific channels, auto).</li><li>Change the Wi-Fi Channel Mode/Width for the 2.4 GHz band (switch between 20MHz, 40MHz, mixed, auto).</li><li>If available, try connecting to an intermediate (piggybacked) router or range extender.</li><li>Update your Wi-Fi router&#39;s firmware to the latest version and/or factory reset it.<br><br></li></ul>
</li></ul>
<h4><strong>Please refer to your Wi-Fi router + internet modem&#39;s manual and contact your internet service provider or router manufacturer for information on how to setup and configure your individual equipment. It often helps to search the provider&#39;s or manufacturer&#39;s online support site on troubleshooting connections for IoT devices.</strong><br> </h4>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>

Joule™ Connected Appliances | Wi-Fi Technical Requirements / Troubleshooting

<p style="box-sizing: border-box;margin: 0px;padding: 0px;white-space: pre-wrap;font-size: 16px;line-height: 1.714;color: #172b4d;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, &#39;Fira Sans&#39;, &#39;Droid Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;background-color: #ffffff;"><span style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;">To change or update your payment method for your InFizz subscription, follow the steps below:</span></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;white-space: pre-wrap;line-height: 1.714;color: #172b4d;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, &#39;Fira Sans&#39;, &#39;Droid Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;background-color: #ffffff;"> </p>
<ol style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;list-style-type: decimal;padding-inline-start: 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><span style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;">Go to <a class="cc-1rn59kg" title="http://breville.com/" href="http://breville.com/" target="_blank" style="box-sizing: border-box;color: #0052cc;text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;" rel="noopener noreferrer">Breville.com</a> and click on the avatar in the upper right-hand corner to log into your personal Breville account.</span><br style="box-sizing: border-box;"><span style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/qgrkskmvhjtwtrq8kntsmkqj/000003767_1.jpg" alt="Screenshot 2024-08-21 at 3.12.33 PM.png" width="591" height="180" style="box-sizing: border-box;vertical-align: middle;max-width: 100%;height: auto;margin-bottom: 12px;cursor: pointer;border: 0px none currentcolor;"></img></span></li><li style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><span style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;">Sign in to your Breville account<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/2vbfwk5n939x6v3csfsv4fn/000003767_2.jpg" alt="" width="472" height="224" style="box-sizing: border-box;vertical-align: middle;max-width: 100%;height: auto;margin-bottom: 12px;cursor: pointer;border: 0px none currentcolor;"></img> <br style="box-sizing: border-box;"><br style="box-sizing: border-box;"></span></li><li style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><span style="font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><span style="box-sizing: border-box;"></span><span style="box-sizing: border-box;color: #172b4d;text-align: left;white-space: pre-wrap;background-color: #ffffff;float: none;display: inline;"><span style="box-sizing: border-box;color: #172b4d;text-align: left;white-space: pre-wrap;background-color: #ffffff;float: none;display: inline;">Once logged in, click &#39;Subscriptions&#39; on the left-hand side of the screen. <br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/8cssfnwg5wfm7g3bnvvv7ph/000003767_3.jpg" alt="" width="430" height="299" style="box-sizing: border-box;vertical-align: middle;max-width: 100%;height: auto;margin-bottom: 12px;cursor: pointer;border: 0px none currentcolor;"></img> </span><br style="box-sizing: border-box;"></span></span></li><li style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><span style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;">From there, you will see your CO<sub style="box-sizing: border-box;line-height: 0;vertical-align: baseline;bottom: -0.25em;">2</sub> Exchange Program subscription. If you click on it, you will have the option to update your payment method once you click on &#39;Manage Subscription&#39;. <br style="box-sizing: border-box;"><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/cgvth5gzmbk9jhskz2jcz/000003767_4.jpg" alt="" width="525" height="179" style="box-sizing: border-box;vertical-align: middle;max-width: 100%;height: auto;margin-bottom: 12px;cursor: pointer;border: 0px none currentcolor;"></img> <br style="box-sizing: border-box;"><br style="box-sizing: border-box;"></span></li><li style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><span style="font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><span style="box-sizing: border-box;">Click &#39;Edit&#39; next to payment method, and you will be able to update your payment method. Please ensure that the billing address on the prior screen matches the billing address of the card you are using. <br><br></span><span style="box-sizing: border-box;"><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/6srwb5whgqmgkqnnfwwbq47n/000003767_5.jpg" alt="" width="414" height="310"></img></span></span></li><li style="box-sizing: border-box;font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;">
<p><span style="font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;"><strong>If you use Apple Pay, Google Pay, or PayPal, you&#39;ll need to update your payment information directly within that service.</strong> For example, if the Visa card linked to your PayPal account has expired, you must update the card details in PayPal—not through the <strong>Update Payment Method</strong> option in your Breville account.</span></p>
<p><span style="font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;">If you pay with a credit card directly through Breville, you can update your payment information using the <strong>Update Payment Method</strong> option in your Breville account.</span></p>
</li></ol>
<p> </p>
<p><span style="font-size: 12px;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;">If you need to update your billing and/or shipping address you can follow the steps <a href="https://support.breville.com/s/article-detail-public?recordId=ka0QU000001bkePYAQ&amp;language=en_CA&amp;region=ca&amp;brand=breville&amp;knowArtId=kA0QU0000006hlR0AQ&amp;articleLanguage=en_CA" target="_blank" rel="noopener noreferrer">here</a>. </span></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<div>
<div>
<div>
<div>
<div>
<div> </div>
<div>
<div> </div>
<div>
<div>
<div> </div>
<div>
<div>
<div id="prompt-textarea" translate="no"></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>

InFizz™ CO₂ Gas Canisters & Exchange Program: How do I change my payment method for my next refill order?

<h2><strong>Joule™ Turbo Sous-Vide / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>General Circulator Maintenance</strong></h3>
<p> </p>
<ul><li>
<p>Always run your Joule™ Turbo Sous Vide / original Sous Vide circulator on a clean, grounded electrical circuit with the proper voltage. (E.g. don&#39;t use a 120V appliance on a 220V circuit and vice versa.) Do not use the circulator with a transformer or converter.<br> </p>
</li><li>
<p>When cooking, make sure the top of the circulator, from the bottom of the power cord up, is uncovered.<br> </p>
</li><li>
<p>Refresh the bath water regularly, avoid using the same bath water over and over. Standing water can accumulate particles, algae, mold, microorganisms over time and may affect circulation. So change the water and don&#39;t leave your circulator sitting in it when not cooking.<br> </p>
</li><li>
<p>Keep your circulator clean! The more you use it, the more regularly you should clean your circulator. If your food bag leaks into the water bath, please clean your circulator. If you live in an area where the salinity of the groundwater is high, please clean your circulator often to avoid scaling/buildup.<br> </p>
</li><li>
<p>To help alleviate hard water scaling in the long run, you can always add a small amount of distilled white vinegar to the water bath each time you cook (a common practice suggests 1 teaspoon per quart of water.)<br> </p>
</li><li>
<p>Please refer to our cleaning guide here:<a href="/s/article-detail-public?knowArtId=kA05c000000HQ8bCAG&amp;articleLanguage=en_CA" target="_self"> How do I clean my circulator?</a><br> </p>
</li><li>
<p>When not cooking with your circulator, store in a clean, dry place.<br> </p>
</li><li>
<p>When you’re done cooking and have stopped the cook in the app, please unplug your circulator, take it out of the water and allow it to thoroughly dry. This is very important if you&#39;re often doing long cooks, high temp cooks or using your circulator quite regularly. While your Sous Vide is water resistant, it is not fully water proof. Prolonged use of your circulator in a highly humid or steam filled environment without allowing it to properly dry in between cooks may damage its internal apparatus/electronics over time.<br> </p>
</li><li>
<p>We&#39;ve also had our customers have good luck using a <strong>low viscosity, food-safe lubricant</strong> on the motor shaft down to the motor seal to alleviate occasional motor issues (motor noise, stuck motor, etc.) Allow your circulator to cool, with the foot off, unplugged and upside down, dripping the lubricant down the motor shaft and leaving there for a while + rotating the motor shaft multiple times has been shown to help. May need to leave it overnight and try repeating 3-5 times or until the motor shaft rotates freely.</p>
</li></ul>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
<p><br> </p>

Joule™ Turbo Sous Vide / Joule™ Sous Vide | General Circulator Maintenance

<h2><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><br><strong>How do I register my appliance for warranty?</strong></h3>
<p>To register your appliance, please follow the steps outlined in the link below:</p>
<p><a href="https://www.breville.com/en-ca/product-registration" target="_blank" title="https://www.breville.com/en-ca/product-registration">https://www.breville.com/en-ca/product-registration</a></p>
<p> </p>
<h3><strong>Breville’s Limited Product Warranty</strong></h3>
<p><a href="https://www.breville.com/en-ca/support/warranty" target="_blank">https://www.breville.com/en-ca/support/warranty</a></p>
<p style="text-align: center;"><br><br><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>

Joule™ Connected Appliances | How do I register my appliance for warranty?

<h2><strong>Joule™ Turbo Sous-Vide / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>Minimum / Maximum Water Depth</strong></h3>
<p>Minimum water depth<br>1.5 in (38 mm)<br> </p>
<p>Maximum water depth<br>8 in (203 mm)<br> </p>
<p>In a well-insulated, covered container, your Joule™ Turbo Sous Vide / original Sous Vide can heat up to 10 gallons (40 liters) of water. In a covered pot, it can heat about 5 gallons (20 liters). When you’re cooking without a cover, we generally recommend limiting water volume to about 2.5 gallons (10 liters).<br><br>Note: the minimum and maximum depths may also be marked on your sous vide circulator, depending on the model.</p>
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/hv955784x4vph934cpx4cs8w/000003271_1.jpg" alt=""></img></p>
<p>However, you can always use the clip to attach your circulator to the rim of your container and increase the maximum water level.<br><br> </p>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
<p> </p>

Joule™ Turbo Sous Vide / Joule™ Sous Vide | Minimum / Maximum Water Depth

<h2>Why Isn’t the Paddle Moving? </h2>
<p>If you activated the PRE-COOL mode, the paddle will not churn.</p>
<p>During PRE-COOL:</p>
<ul><li>The bowl cools</li><li>The paddle does not spin</li></ul>
<p>Once PRE-COOL finishes, press START to begin churning.</p>
<div><hr></hr></div>
<h2>Other Possible Causes</h2>
<h3>1. Bowl or Paddle Is Wet</h3>
<p>Any moisture on the outside of the bowl or on/inside the paddle can freeze and prevent movement.</p>
<p>Solution:</p>
<ul><li>Turn off the machine</li><li>Allow any ice buildup to melt</li><li>Dry all parts completely</li><li>Reassemble and restart</li><li>Ensure that the paddle and bowl are completely dry before use. </li></ul>
<h3>2. Incorrect Assembly</h3>
<p>Ensure:</p>
<ol start="1"><li>Bowl is fully seated in the unit</li><li>Paddle is properly installed</li><li>Lid is locked into place
<ol><li>If the lid is hard to lock into place, the paddle may not be all the way pressed down, or the bowl may be slightly out of place. </li></ol>
</li></ol>
<h3>3. Ice Cream Maker Is Paused </h3>
<p>Press START/PAUSE to resume operation.</p>
<h3>4. Ice Cream Maker is in keep cool mode </h3>
<p>During keep cool mode, the paddle will churn sometimes, but not as regularly as it did when making the ice cream. </p>
<p> </p>

the Smart Scoop™  BCI600 | Paddle Not Moving

<h2>Automatic Mode</h2>
<p>The machine automatically determines when your dessert is ready based on the selected hardness setting.</p>
<h3>To Use Automatic Mode</h3>
<ol><li>Turn the hardness dial to select firmness</li><li>Press START</li></ol>
<p> </p>
<hr></hr>
<h2>Manual Mode</h2>
<p>You choose the churn time manually.</p>
<h3>To Switch to Manual Mode</h3>
<ol><li>Press the timer UP or DOWN arrows</li><li>Set your desired churn time</li><li>Press START</li></ol>
<p>Best for when you know the time you would like your ice cream to churn, from , from 5 to 180 minutes. </p>
<hr></hr>
<h2>Switching Back to Automatic Mode</h2>
<p>Turn the hardness dial at any time to return to Automatic Mode.</p>

the Smart Scoop™ BCI600 | Switching between automatic and manual modes

<h2><strong>Joule</strong>™<strong> Oven Air Fryer Pro</strong></h2>
<h3><strong>Can&#39;t pair with older iOS devices (iPhone 6s / 6s plus / iPad 4 Mini and older)</strong></h3>
<p>In earlier versions of the oven&#39;s firmware, trying to pair with the oven with an older iOS device would fail. (E.g. iPhone 6s, 6s plus, iPad 4 Mini or older.) You can work around this issue by using an alternate phone or tablet to pair and connect the oven to the cloud. (E.g. newer iPhones / iPads or any supported Android device.) Once connected to the cloud, the firmware will be updated and correct this issue. You will then be able to use your iOS device to pair / connect to the oven.<br><br>If you do not have access to an alternate device, please contact support by clicking <a href="https://support.breville.com" target="_self">here</a>.</p>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br> </p>

Joule™ Oven Air Fryer Pro | Can't pair with older iOS devices (iPhone 6s / 6s plus / iPad 4 Mini and older)

<h2><strong>Joule™ Turbo Sous-Vide / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>Getting a Tipped Over message?</strong></h3>
<p>A Tipped Over message happens when your Joule™ Turbo Sous Vide / original Sous Vide is detected to be at a 45 degree or greater angle past vertical. It is intended to stop a cook in the case of the circulator falling over.<br> </p>
<p>The circulator senses its angle with 3-axis accelerometer. Inside the accelerometer, there is a chunk of material called a seismic mass. This mass reacts to gravity or other forces acting on the circulator and with some tiny position sensors it can then calculate which way is down.<br> </p>
<p>If your circulator is sending a Tipped Over message despite it being upright, it&#39;s likely that there may an issue with the accelerometer / seismic mass.<br> </p>
<p>The seismic mass, being a mechanical part, may unintentionally stick in one or more of the axes. This results in a frozen reading which will not react to changes in orientation and in turn may trigger the Tipped Over message.<br><br> </p>
<h3 id="TippedOverErrors-Troubleshooting"><strong>Troubleshooting</strong></h3>
<p>First, make sure your Sous Vide circulator is updated to the latest firmware. There will be an alert in the Breville+ app to indicate an update is available.<br> </p>
<p>Then, a method we can recommend involves lightly striking / tapping your sous vide circulator to attempt to unstick the seismic mass. As the sensor has multiple axes, it&#39;s recommended to tap at different angles.<br> </p>
<p><strong>Please note, as this is part of an expensive cooking appliance, care must be taken not to strike too hard! </strong><br> </p>
<ol><li>Unplug the circulator from any outlets.</li><li>If the circulator is hot, please allow it to cool to room temperature.</li><li>Hold the circulator by the bottom half, taking care the cord is not hanging loosely or in the way.</li><li>Find a sturdy worktop and protect it with padding, e.g. a towel. You can also use the palm of your other hand.</li><li>Tap the front of the circulator on padded worktop / in palm of hand (&#39;front&#39; is the same side the water comes out.)</li><li>Tap the side of the circulator on padded worktop / in palm of hand.</li><li>Tap the bottom of the circulator on padded worktop / in palm of hand. Please do this straight down so as not to accidentally skew the circulator&#39;s magnetic foot.<br> </li></ol>
<p>Try a <strong>factory reset</strong>. Instructions here: <a href="/s/article-detail-public?knowArtId=kA05c000000HQ8WCAW&amp;articleLanguage=en_CA" target="_self">How do I factory reset my circulator?</a></p>
<p> </p>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
<p> </p>

Joule™ Turbo Sous Vide / Joule™ Sous-Vide | Tipped Over Alert

<h2><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>Can my friend connect to my appliance and control it?</strong></h3>
<p>As long as someone has the Breville+ app downloaded and signed in with an account, they can pair/connect to the appliance and control the appliance via the cloud.</p>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>

Joule™ Connected Appliances | Can my friend connect to my appliance and control it?

<h3><span style="display: none;"> </span><span style="font-size: 12px;">If you are finding that your food is being unevenly chopped, please try the <span style="font-family: Arial,Helvetica,sans-serif;">following: </span></span></h3>
<p><span style="font-size: 12px;"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>For BBL920, CBL920, BBL820</strong>: </span></span></p>
<ul><li><span style="font-size: 12px;"><span style="font-family: Arial,Helvetica,sans-serif;">Use the tamper when blending to help move the ingredients around.</span></span></li><li>
<h4><span style="font-size: 12px;"><span style="font-family: Arial,Helvetica,sans-serif;">Reduce the speed briefly so the blades have more chance of grabbing the food.</span></span></h4>
</li><li>
<h4><span style="font-size: 12px;"><span style="font-family: Arial,Helvetica,sans-serif;">This can happen when too much food is being blended at one time. Try a smaller amount, and work in batches if necessary </span></span></h4>
</li><li>
<h4><span style="font-size: 12px;"><span style="font-family: Arial,Helvetica,sans-serif;"></span></span><span style="font-size: 12px;"><span style="font-family: Arial,Helvetica,sans-serif;">The ingredients may be too large. Try cutting into smaller pieces. For best results, ingredients should be in pieces no larger than ¾-inch (2cm)<br><br><br></span></span></h4>
</li></ul>
<p><strong><span style="font-size: 12px;"><span style="font-family: Arial,Helvetica,sans-serif;">For the Fresh and Furious (BBL620): <br></span></span></strong></p>
<ul><li>
<h4><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">Reduce the speed briefly so the blades have a better chance of grabbing the food.</span></span></h4>
</li><li>
<h4><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">This can happen when too much food is blended at once. Try a smaller amount, and work in batches if necessary </span></span></h4>
</li><li>
<h4><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;"></span></span><span style="font-size: 12px;"><span style="font-family: Arial, Helvetica, sans-serif;">The ingredients may be too large. Try cutting into smaller pieces. For best results, ingredients should be in pieces no larger than ¾-inch (2cm)</span></span></h4>
</li><li><span style="font-size: 12px;">Refer to the manual for speed setting and blending assistance for different types of foods </span></li></ul>
<p><strong><span style="font-size: 12px;"><span style="font-family: Arial,Helvetica,sans-serif;"> </span></span></strong></p>
<p> </p>

Blenders | My food is unevenly chopped

<ol start="1"><li>Download the Breville+ app. You can use the links below or search in the Google Play Store or Apple App Store for &quot;Breville&quot;
	<ul><li><a href="https://play.google.com/store/search?q=breville&amp;c=apps&amp;hl=en_US&amp;gl=US" target="_blank">Google Play store </a></li><li><a href="https://appstore.breville.com/" target="_blank">Apple App store</a></li></ul>
	</li><li>Sign into the app with your Breville account. If you don’t already have one, you can create an account from the app. </li><li>Press the + icon in the upper right-hand corner. If you have an oven or Joule Turbo already paired, the icon will show the appliance.  </li></ol>

<p style="margin-left: 40px;"><img alt="JT Home screen.jpg" src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/nh8rwk8c2mjzbjr59f4c77fm/000003276_1.jpg" style="width: 148px;height: 329px;"></img></p>

<ol start="4"><li>
	<p>Press “+ Add Appliance”  </p>
	</li></ol>

<ol start="5"><li>
	<p>Select your appliance type.  </p>
	</li></ol>

<div><img alt="image" src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/kqr27xq37s5qhcxv9rw8tvb/000003325_2.jpg" style="width: 167px;height: 351px;"></img></div>

<ol start="6"><li>
	<p>Pick your appliance  </p>
	</li></ol>

<ol start="7"><li>
	<p>Scan the appliance barcode (this will be on a sticker on the back of your appliance) or manually enter the serial number.  </p>

	<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/5n9t86xf3prgkwt9cj5t3c/000003325_3.png" style="width: 160px;height: 324px;"></img></p>
	</li></ol>

<ol start="8"><li>
	<p>Name your appliance!  </p>
	</li></ol>

<p> </p>

<p>If you need help finding your serial number, please get in touch with us <a href="https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_CA&amp;region=ca&amp;brand=breville" target="_blank">here</a>. </p>

<p> </p>
 

<div id="" style="left: 231.5px;top: 1123.66px;"> </div>

<div id="" style="left: 60px;top: 1082.06px;"> </div>

Breville+ | How do I add my appliance to the Breville+ app?

<h2 id="alexa"><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>Using Alexa to control your appliance</strong></h3>
<p><a href="/s/article-detail-public?knowArtId=kA08b000000D34yCAC&amp;articleLanguage=en_CA" target="_self">Click here for information on Google Assistant</a></p>
<p> </p>
<p><strong>Before you start, make sure your appliance is paired in the Breville+ App, and your Alexa-enabled device is set up.<br></strong></p>
<ol><li>In the Alexa App, search for the <strong>Breville+</strong> skill.</li><li>Or click <a href="https://alexa-skills.amazon.com/apis/custom/skills/amzn1.ask.skill.cedec317-7714-415f-96b6-14599e6a0560/launch" target="_blank">here</a>.</li><li>Click <strong>Enable to Use</strong>.</li><li>You’ll be prompted to link your account. Enter your Breville account email &amp; password.</li><li>Once account linking is successful, click on <strong>Discover Devices</strong></li><li>After approximately 45 seconds, the appliance should be ready to use with Alexa.</li></ol>
<div><strong>To add additional appliances:<br></strong></div>
<ol><li>Open the Alexa app and select <strong style="box-sizing: inherit;">Devices</strong>.</li><li>Tap the <strong>+</strong> icon and select <strong>Add Device</strong>.</li><li>Under brand select <strong>“Other”</strong><strong>.</strong></li><li>Follow the on-screen prompts.<br><br></li></ol>
<p>What can you ask Alexa to do? <br><strong>For Joule SV:</strong></p>
<ul><li>BSV600
<ul><li>Alexa, set the sous vide to 135 degrees.</li><li>Alexa, stop the sous vide.<br><br></li></ul>
</li><li> CS10001/CS20001:
<ul><li> Alexa, set (Sous vide name) to 135 F.</li><li>Alexa, stop the sous vide. <br><br></li></ul>
</li><li>Smart Oven Joule Air Fryer BOV950
<ul><li>Alexa, set the oven to air fry at ________ (aimed temp)</li><li>Alexa, set the oven to air fry at ________ (aimed temp)</li><li>Alexa, set the oven to roast at ________ (aimed temp) for ___ minutes.</li><li>Alexa, when will my food be done?</li><li>Alexa, stop the oven.</li><li>Alexa, turn off the oven.</li></ul>
</li></ul>
<p><strong>Please note that a confirmation button press on the Joule™ Oven Air Fryer Pro may be required when setting a temperature.<br><br>Why can’t the skill notify me when my food is finished cooking?<br></strong></p>
<ul><li>Amazon does not currently allow Alexa skills to send notifications without being prompted with a voice command. We plan to use this notification ability when it is available. We’re confident Amazon is making sure that this feature provides the best possible experience before releasing it.</li></ul>
<p title="Why is Alexa not able to set Joule&#39;s temperature to 208 °F?"><strong>Why is Alexa not able to set a temperature higher than 85 °C /  185 °F on the Joule™ Turbo Sous Vide / Joule™ Sous Vide</strong><strong>?<br></strong></p>
<ul><li>At the moment, the highest temperature that Alexa can set the Joule™ Turbo Sous Vide / Joule™ Sous Vide to heat to is 85 °C (185 °F). This is due to a safety certification requirement and means that higher temperature cooks will need to be started through the app and require a button press to confirm. <strong></strong></li></ul>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>

Joule™ Connected Appliances | Using Alexa to control your appliance

<h2>Applies To</h2>
<p>Breville Luxe Brewer models.</p>
<h2>Issue</h2>
<p>The brew cycle ends early, leaving one or more cups of water sitting in the tank.</p>
<h2>Possible Causes</h2>
<ul><li>The water tank is not securely latched against the body of the machine.</li><li>The unit is inaccurately reading the water and requires a water level calibration</li></ul>
<p> </p>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%" style="height: 308.262px;"><thead><tr style="height: 34.043px;"><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="90%">Instructions</th></tr></thead><tbody><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>1</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Remove and empty the water tank and then replace it back on the machine</strong><br>Unplug the power cord for 5 seconds and plug it back in and within 3 seconds press and hold the start knob and the delay button until the display shows 0</td></tr><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>2</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Fill the water tank with water</strong><br>Using a separate container add clean water to the water tank and as you begin to fill the tank you will notice the display counting up until it reaches 4</td></tr><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>3</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Exit water detecting mode</strong><br>Once you have filled the water tank to the max simply press and hold the start knob for 3 seconds and the display will go back to the brew selection</td></tr><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>4</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Test with a full carafe</strong><br>After completing the water level calibration test the machine by brewing a full carafe using the brew option</td></tr><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>5</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Contact support if the issue continues</strong><br>If the brewer still does not use all the water, contact <strong>Breville Support</strong> for further assistance.</td></tr></tbody></table>
<h2>Side note</h2>
<p>1 ounce or less of water remaining in the water tank is completely normal to help reduce scale build up</p>

Luxe brewer not brewing all the water

<p><br>There are three Joule sous vide models out in the world right now– please see the image below if you need help determining which model you have. The easiest way to tell is the top cap of the Joule sous vide: <br><br><strong>Joule Turbo (BSV600)</strong> has an orange ring on the top cap. It also has the serial number on a sticker near the plug. <br><strong>Joule Original Stainless Steel (CS10001)</strong> has an all-stainless top cap<br><strong>Joule Original white polycarbonate (CS20001)</strong> has an all-white polycarbonate top cap<br><br><br><img alt="Joule SV models (2).png" src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/8kghpw9j5xfhnswzfp2tvf4v/000003301_1.jpg" style="width: 308px;height: 303px;"></img><br><br></p>
<p>If you have a <strong>Joule Turbo, </strong>you will use the app Breville+. If you have an <strong>Original Joule Sous Vide</strong>, you will also use the Breville+ app now! It can be found and downloaded here: </p>
<ul><li><a href="https://apps.apple.com/us/app/breville-joule-oven/id1528202615" target="_blank">Download the Breville+ App for free for iOS</a> </li><li><a href="https://play.google.com/store/apps/details?id=com.breville.cookingapp" target="_blank">Download the Breville+ App for free for Android</a> </li><li><a href="https://mybreville.force.com/BrevilleCustomerCommunity/s/article-detail-public?language=en_CA&amp;region=ca&amp;brand=breville&amp;recordId=ka05c000000HUTlAAO" target="_blank">Frequently Asked Questions and Troubleshooting</a></li><li>Support for <a href="https://www.chefsteps.com/update-app" target="_blank">migrating an <strong>Original Joule Sous Vide </strong><span class="wysiwyg-font-size-medium">to the Breville+ app</span></a></li></ul>
<p>For support, questions, or concerns not addressed here, please contact our support team through the respective apps or <a href="https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_CA&amp;region=ca&amp;brand=breville&amp;recordId=ka05c000000HUb6AAG" target="_blank">here</a>. </p>

Joule™ Turbo Sous Vide BSV600: Which Joule sous vide model do I have?

<h2 id="changewifi"><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>What is my appliances&#39;s serial number?</strong></h3>
<ol><li>
<p>Make sure your Joule™ appliance is plugged in and connected.</p>
</li><li>
<p>In the Breville+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/ncvcgjmbvt6jg6fc6p687/000001550_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="295" height="594"></img> </p>
</li><li>
<p>Select your appliance under &#39;My appliances&#39;.</p>
</li><li>
<p>Tap &#39;About appliance&#39; under &#39;More info&#39;.</p>
</li><li>
<p>View by Serial number.</p>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>
<div id="" style="left: 60px;top: 184.562px;"> </div>
<div id="" style="left: 60px;top: 184.562px;"> </div>
<div id="" style="left: 60px;top: 184.602px;"> </div>

Joule™ Connected Appliances | What is my appliance's serial number?

<h2><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>What firmware version does my appliance have?</strong></h3>
<ol><li>
<p>Make sure your Joule™ Connected Appliance is plugged in and connected.</p>
</li><li>
<p>In the Breville+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/ncvcgjmbvt6jg6fc6p687/000001550_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="296" height="596"></img> </p>
</li><li>
<p>Select your appliance under &#39;My appliances&#39;.</p>
</li><li>
<p>Tap &#39;About appliance&#39;.</p>
</li></ol>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>

Joule™ Connected Appliances | What firmware version does my appliance have?

<h2 id="changewifi"><strong>Joule™ Connected Appliances</strong></h2>
<h3><strong>How do I rename my appliance?</strong></h3>
<ol><li>
<p>Make sure your Joule™ appliance is plugged in and connected.</p>
</li><li>
<p>In the Breville+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/ncvcgjmbvt6jg6fc6p687/000001550_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="295" height="594"></img> </p>
</li><li>
<p>Select your appliance under &#39;My appliances&#39;.</p>
</li><li>
<p>Tap &#39;Rename appliance&#39;.</p>
</li><li>
<p>Type in a new name and select &#39;Save name&#39;.</p>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
<div id="" style="left: 60px;top: 184.562px;"> </div>
<div id="" style="left: 60px;top: 184.602px;"> </div>

Joule™ Connected Appliances | How do I rename my appliance?

<h2><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>How do I change the default temperature unit?</strong></h3>
<ol><li>
<p>Make sure your Joule™ appliance is plugged in and connected.</p>
</li><li>
<p>In the Breville+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/ncvcgjmbvt6jg6fc6p687/000001550_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="297" height="598"></img> </p>
</li><li>
<p>Tap &#39;Preferences&#39;</p>
</li><li>
<p>Tap &#39;Temperature unit&#39; and select C° or F°.</p>
</li></ol>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>
<p> <br> </p>
<div id="" style="left: 60px;top: 184.602px;"> </div>

Joule™ Connected Appliances | How do I change the default temperature unit?

<h2 id="changewifi"><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>How do I change the Wi-Fi network my appliance is connected to?</strong></h3>
<ol><li>
<p>Make sure your phone is close to the appliance and the appliance is powered on. Changing the Wi-Fi network requires use of a Bluetooth connection so ensure Bluetooth is enabled on your phone.</p>
</li><li>
<p>In the Breville+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/ncvcgjmbvt6jg6fc6p687/000001550_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="296" height="596"></img> </p>
</li><li>
<p>Select your appliance.</p>
</li><li>
<p>Select &#39;Wi-Fi&#39;.</p>
</li><li>
<p>Select your appliance from the Bluetooth list.</p>
</li><li>
<p>Select your Wi-Fi network / password.</p>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>
<div id="" style="left: 60px;top: 205.359px;"> </div>
<div id="" style="left: 60px;top: 205.398px;"> </div>

Joule™ Connected Appliances | How do I change the Wi-Fi network my appliance is connected to?

<h2>Overview</h2>
<p>If “FILL” appears during the initial flush even when the water tank is full, the machine may have been placed into zero water calibration mode by accident. Use the steps below to reset the calibration and complete setup so the brewer detects water normally.</p>
<h2>Symptoms</h2>
<ul><li>“FILL” appears during the initial flush even though the water tank is full.</li></ul>
<h2>Cause</h2>
<p>Zero water calibration mode was accidentally activated, which can prevent the brewer from detecting water flow during the initial flush.</p>
<h2>Procedure</h2>
<ol><li><b>Reseat the water tank</b>
<ul><li>Remove the water tank and empty it.</li><li>Place the empty tank back onto the machine and make sure it seats fully and clicks into place against the body of the brewer.</li></ul>
</li><li><b>Enter reset mode</b>
<ul><li>Press and hold the <b>COG</b> button and the <b>DELAY START</b> button at the same time for about <b>5 seconds</b>.</li><li>Confirm the display shows <b>Hd: 0</b>.</li></ul>
</li><li><b>Power cycle the brewer</b>
<ul><li>Unplug the power cord for <b>5 seconds</b>.</li><li>Plug the brewer back in.</li></ul>
</li><li><b>Confirm calibration exit / continue setup</b>
<ul><li>Within <b>5 seconds</b> of plugging the brewer back in, press and hold the <b>COG</b> button for <b>3–5 seconds</b> (or until you hear <b>one beep</b>).</li><li>After the beep, set the <b>water hardness level</b> by turning the <b>SELECT</b> dial.</li><li>Press the <b>SELECT</b> dial to confirm the hardness setting.</li></ul>
</li><li><b>Run the flush</b>
<ul><li>When the display shows <b>2:00</b>, add <b>30 fl oz</b> (about <b>887 mL</b>) of water to the tank.</li><li>Press the <b>SELECT</b> dial to begin the flush.</li><li>Allow the flush cycle to complete.</li></ul>
</li><li><b>Finish initial setup</b>
<ul><li>Follow the prompts to enter the <b>current time</b>.</li><li>Select your preferred <b>temperature units</b> (degrees).</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After completing the reset and flush, the brewer should detect water normally and “FILL” should no longer appear during the initial flush. If “FILL” continues to appear with a properly seated tank and confirmed water added, contact Breville Support for further assistance.</p>

Fill tank issue

<h2><strong>Joule</strong>™<strong> Connected Appliances </strong></h2>
<h3><strong>How do I get the MAC address for my appliance?</strong></h3>
<p>In the Breville+ app, the MAC address for your appliance can be obtained during the connection process:</p>
<ol><li>After pairing with your appliance, you will get to the &#39;Select Wi-Fi network&#39; list.</li><li>Select &quot;See MAC address&quot;.</li><li>Window will pop up displaying the MAC address of the appliance.</li><li>You can then copy that address to the clipboard if needed.</li></ol>
<div style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></div>
<p><br><br><br><br> </p>

Joule™ Connected Appliances | How do I get the MAC address for my appliance?

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule™ Sous-Vide for Breville+</strong></h2>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">General Info + Questions<br><br></strong><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);"></strong></h3>
<h4 title="How do I turn off Joule (stop cooking) with the top button?"><strong>How do I turn off Joule Sous-Vide (stop cooking) with the top button?</strong></h4>
<ul><li>You can turn off Joule by pressing and holding the top button for one to two seconds. The light will change to the standby white color to let you know that you have been successful.<br><br></li></ul>
<h4 title="Is Joule waterproof?"><strong>Is Joule waterproof?</strong></h4>
<ul><li>No, but Joule Sous-Vide is water resistant and is completely sealed against short-term, accidental water intrusion. Because of Joule Sous-Vide&#39;s unique design, it will continue to work after an accidental dunk in water.<br><br></li></ul>
<h4 title="What kind of heating element does Joule use?"><strong>What kind of heating element does Joule use?</strong></h4>
<ul><li>Joule Sous-Vide delivers 1100 watts of heating power from a unique, compact heater using thick film technology that operates at 99.8 percent energy efficiency for one of the fastest preheating times on the market.<br><br></li></ul>
<h4 title="How fast will Joule heat water?"><strong>How fast will Joule Sous-Vide heat water?</strong></h4>
<ul><li>
<p>The answer depends on a few factors, so let&#39;s first look at a basic example:</p>
<p>Assuming we&#39;re heating about 6 quarts of water from 60 °F to 140 °F and Joule Sous-Vide operates at almost 99% power efficiency with approximately 1100 watts, you can expect it will take around 15-20 minutes to heat.</p>
<p>Other factors that can affect the overall heating time:</p>
<ul style="list-style-type: disc;"><li>How much water is in the container? More water equals longer heating time.</li><li>What is the container made out of? Different materials will dissipate heat at different rates which can affect the time to heat the water.</li><li>How well insulated is the container? The better insulated, the shorter the heating time as it reduces overall heat dissipation. Using a hot pad on the bottom of the container and/or covering the top of the container can also help reduce heat dissipation.<br><br></li></ul>
</li></ul>
<h4 title="What is Joule made of?"><strong>What is Joule Sous-Vide made of?</strong></h4>
<ul><li>The metal components of Joule are made from surgical-grade stainless steel. All plastic materials are FDA-certified food-safe plastic.<br><br></li></ul>
<h4 title="How do I store Joule?"><strong>How do I store Joule Sous-Vide?</strong></h4>
<ul><li>Due to its small size, Joule Sous-Vide will easily fit in most standard kitchen drawers or cupboards and Joule Sous-Vide’s power cord is designed to wrap around the circulator when not in use.</li><li>When you’re done cooking with your circulator, we recommend using the app to stop it and unplugging the device before storing. We also recommend letting your circulator cool down before handling, as the lower portion of the device will be quite hot after cooking and you may risk burning yourself if you handle Joule Sous-Vide too soon after the cook is completed.</li></ul>
<p style="text-align: center;"><br><br><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p style="text-align: center;"><br><br><br><br><br></p>

Joule™ Sous Vide for Breville+ | General Info + Questions

<h2><strong>Joule™ Turbo Sous-Vide / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>How do I clean my circulator?</strong></h3>
<p> </p>
<p>To clean the outside, you can simply clean it with a damp cloth or sponge and then wipe it dry. Store in a dry area in between cooks. Please also see here for additional maintenance tips: <a href="/s/article-detail-public?knowArtId=kA05c000000HQ8gCAG&amp;articleLanguage=en_CA" target="_self">General Circulator Maintenance</a><br> </p>
<p>To keep your circulator running smoothly over the long haul, we suggest cleaning it regularly in a vinegar bath. The harder the water is in your area, the more often you will want to clean your Joule.</p>
<p> </p>
<ol><li>
<p>Pour equal parts of water and distilled white vinegar into a small pot.<br> </p>
</li><li>
<p>Add your circulator to the bath and set a running temp to 140 °F / 60 °C, and allow it to heat the water. <br> </p>
</li><li>
<p>When you receive an alert that it has reached that temperature, the cleaning is complete. <br> </p>
</li><li>
<p>Although 140 °F / 60 °C is preferred, running a vinegar circulation bath at a lower temperature can still do wonders for cleaning / de-scaling. (Even at the minimum temp of 68 °F / 20 °C.)<br> </p>
</li><li>
<p>Clean the inside of the circulator. To do so, take off the magnetic foot by twisting it counterclockwise, remove the propeller, and then use a wet sponge or bottle brush to gently wipe out the inside. If food has become cooked on the heater, use a nylon or brass brush to gently clean the interior, being careful around the soft rubber seals at the top of the heating cavity.<br> </p>
</li></ol>
<ul><li>
<p>If it&#39;s been a while since you cleaned your circulator, it is making noise / is noisy more than expected during circulation, taking much longer than expected to heat up the water bath, or you are receiving a <a href="/s/article-detail-public?knowArtId=kA05c000000HQ9ACAW&amp;articleLanguage=en_CA" target="_self">low water</a> error message, please try a longer vinegar bath using the same steps above but extending the time to 20-30 minutes. <br> </p>
</li><li>
<p>If not circulating at all, or if you are receiving a stuck motor or cooks stopping error,<strong> </strong>run the vinegar circulation bath for 20-30 minutes. If it still stops while running at 140 °F / 60 °C, change the temperature to your circulator&#39;s minimum temp (or room temp) of 68 °F / 20 °C<strong> </strong>and attempt the cleaning cycle again. You can also start by leaving Joule Sous-Vide / Turbo in the vinegar/water solution for about 30 minutes before starting the room temperature cleaning. <br> </p>
</li></ul>
<p><strong>WARNING:</strong> Do not put your Joule™ Sous-Vide / Turbo Sous-Vide in the dishwasher, and do not submerge it in water.<br><br></p>
<p><strong><iframe frameborder="1" scrolling="auto" width="560" height="315" src="https://www.youtube.com/embed/AHmue7JuUcA" allowfullscreen="allowfullscreen"></iframe></strong></p>
<p> </p>
<p><strong>If you have any trouble removing the propeller, you can start with a vinegar/water soak and then try the following:</strong><br> </p>
<ul><li>
<p>Removal of the propeller is easiest if it is pulled straight out, which isn&#39;t easy with an average fork. The most consistent way we have found to remove the propeller is to stick one of the outside tines of the fork into the hole on the propeller and use the side of the fork as a lever.  This keeps the fork from bending while being gentle on the propeller.<br> </p>
</li><li>
<p>When attaching the propeller, check to make sure that the flattened part of the motor shaft is lined up with the flattened part of the propeller&#39;s hole. Forcing the propeller on when they are not aligned can damage the propeller.</p>
</li></ul>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br></p>

Joule™ Turbo Sous Vide / Sous Vide | Joule™ How do I clean my circulator?

<p>This can happen on any espresso machine and is typically caused by one of the following:</p>
<ul><li>
<p><strong>The portafilter wasn’t locked in far enough</strong> (fully tightened). Under pressure, it can loosen and work its way out.</p>
</li><li>
<p><strong>A worn grouphead seal.</strong> As the seal wears, its thickness decreases, and it no longer creates a snug fit for the portafilter, making the portafilter more likely to slip.</p>
</li><li><strong>Overdosed filter basket</strong> - If the filter basket is overfilled, it leaves very little to no headspace, the coffee grounds can expand when they come into contact with hot water. That expansion can increase pressure against the shower screen and contribute to the portafilter loosening or backing out of the grouphead. </li><li>Using an incompatible aftermarket portafilter or grouphead seal </li></ul>
<p> </p>

portafilter unwinding during use

<h2 id="google-assistant"><strong>Joule</strong>™<strong> Oven Air Fryer Pro</strong></h2>
<h3><strong>Using Google Assistant to control your oven</strong></h3>
<p><a href="/s/article-detail-public?knowArtId=kA08b000000D34tCAC&amp;articleLanguage=en_CA" target="_self">Click here for information on Alexa</a></p>
<p> </p>
<p>Before we start, make sure your oven is paired in the Breville+ App and your Google Assistant enabled device is setup.</p>
<ol><li>If you haven&#39;t already, download the Google Home app.</li><li>In the Google Home app, tap &quot;Devices&quot; and choose &quot;Add device&quot;.</li><li>Tap on &quot;Works with Google Home.&quot;</li><li>Search for &quot;Breville Joule.&quot; Tap to add.</li><li>Log in with your Breville account email and password. (The same used to log into the Breville+ app.)</li><li>Once account linking is successful, your appliance(s) should be ready to use with Google Assistant.</li></ol>
<p> </p>
<p><strong>How do I control the oven with Google Assistant?</strong></p>
<p>Example: start with <i>&quot;Okay Google, talk to Joule Oven&quot;.</i></p>
<p>From there, you can say:</p>
<ul><li>
<p>Set the oven to bake at 350 degrees.</p>
</li><li>
<p>Set the oven to air fry at 400 degrees.</p>
</li><li>
<p>Set the oven to broil.</p>
</li><li>
<p>Stop the oven.</p>
</li><li>
<p>Status update.<br> </p>
</li></ul>
<p><strong>Please note that a confirmation button press on the oven may be required when setting a temperature.</strong></p>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>

Joule™ Connected Appliances | Using Google Assistant to control your oven

<h2 id="factoryReset"><strong>Joule™ Oven Air Fryer Pro</strong></h2>
<h3><strong>How do I Function Reset my oven?</strong></h3>
<p><br><b>Function Reset</b> is different from <a href="/s/article-detail-public?knowArtId=kA08b000000D34PCAS&amp;articleLanguage=en_CA" target="_self">Factory Reset</a> as it will only reset the cooking settings back to default.</p>
<p> </p>
<ol><li>
<p>Press and hold the <b>Favorite</b> and <b>Fan</b> buttons at the same time for 5 seconds.<br><br><img alt="Screen Shot 2022-03-01 at 8.42.27 AM.png" src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/fc38nrtknc9sf8qmccctvqjh/000001873_1.jpg" style="width: 294px;height: 382px;"></img><br> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>
</li></ol>

Joule™ Oven Air Fryer Pro | How do I Function Reset my oven?

<h2><strong>Joule™ Turbo Sous Vide</strong></h2>
<h3><strong>What is Turbo?</strong></h3>
<h4>Turbo uses math to cook your food in a fraction of the time of traditional sous vide. Check out the Tips section in the Breville+ app for more information.</h4>
<h4>Note: the original Joule™ Sous-Vide does not support Turbo mode / recipes.</h4>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
<p><br> </p>

Joule™ Turbo Sous Vide | What is Turbo?

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;margin: 0px 0px var(--lwc-spacingSmall,0.75rem) 0px;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule™ Oven Air Fryer Pro</strong></h2>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;margin: 0px 0px var(--lwc-spacingSmall,0.75rem) 0px;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Why is there a confirmation button press starting a cook on the Joule™ Oven Air Fryer Pro with the Breville+ app</strong><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">?</strong></h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;white-space: normal;background-color: #ffffff;"> </p>
<ul style="box-sizing: border-box;padding: 0px;list-style-type: disc;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;white-space: normal;background-color: #ffffff;margin: 0px 0px var(--lwc-spacingSmall,0.75rem) var(--lwc-spacingLarge,1.5rem);"><li style="box-sizing: border-box;">Due to a safety certification requirement on the Joule™ Oven Air Fryer Pro, a confirmation button press is required to start a cook.</li></ul>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;white-space: normal;background-color: #ffffff;text-align: center;"><a style="box-sizing: border-box;color: var(--lwc-brandtextlink,rgb(1, 118, 211));text-decoration-line: none;transition: color 0.1s linear 0s;cursor: pointer;" href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;white-space: normal;background-color: #ffffff;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"> </p>

Joule™ Oven Air Fryer Pro | Why is there a confirmation button press when starting a cook with the Breville+ app?

<h2 id="factoryReset"><strong>Joule™ Oven Air Fryer Pro</strong></h2>
<h3><strong>How do I Factory Reset my oven?</strong></h3>
<ol><li>
<p>Scroll to Air Fry.</p>
</li><li>
<p>Press and hold the Favorite and Frozen buttons at the same time for 5 seconds.<br><img alt="BOV950_factory_reset (2).jpg" src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/sgmb3j2fpbcf257hpv8fgg/000001549_1.jpg"></img></p>
</li><li>
<p>The mode will change back to Toast.</p>
</li><li>
<p>Unplug your oven and wait a few seconds before plugging back in.</p>
</li><li>
<p>The Factory Reset has cleared the Wi-Fi details from your oven. You will need to remove and re-add your oven.</p>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>

Joule™ Oven Air Fryer Pro | How do I Factory Reset my oven?

<h2><strong>Joule</strong>™<strong> Oven Air Fryer Pro</strong></h2>
<h3><strong>What is Autopilot?</strong></h3>
<p>Autopilot is an automated cooking experience within the Breville+ App. It guides you through the recipe and moves smoothly between cooking modes and temperatures. Just press start and the oven does the rest. To find an autopilot recipe, check out the Autopilot recipes under popular collections in the app. You can see the flight icon on the right hand side of the recipe and if you click it, it will give you an overview of the autopilot flight plan for that specific recipe.</p>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>

Joule™ Oven Air Fryer Pro | What is Autopilot?

<h2><strong>Joule™ Turbo Sous-Vide</strong><strong> / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>Important Safeguards</strong></h3>
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Please read the following safety instructions and warnings before operating Joule™ Turbo Sous Vide / original Sous Vide.</span></span></span></p>
<p><br>Click here for <strong><a href="https://www.chefsteps.com/activities/a-complete-guide-to-sous-vide-packaging-safety-sustainability-and-sourcing" target="_blank">A Complete Guide to Sous Vide Packaging - Safety, Sustainability, and Sourcing</a></strong><br><br><br><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;"><strong>Warning! To reduce the risk of burns or injury, we recommend the following</strong>:</span></span></span><br> </p>
<ul><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Follow proper kitchen sanitation and sous vide packaging practices. Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs, or unpasteurized milk may increase your risk of foodborne illness. Use only food-safe packaging.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Read all instructions.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Joule™ Sous-Vide / Turbo is intended for counter use only.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Spilled food or liquid can cause serious burns. Never use an outlet below the counter, and never use with an extension cord. Always keep the cord outside the reach of children or pets.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Please be careful when removing bags or jars from water heated with Joule™ <span style="font-family: Calibri, sans-serif;">Sous-Vide / Turbo</span>, as they can be very hot to the touch. We strongly recommend using tongs or jar lifters.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">To ensure continued protection against risk of electric shock, connect to properly grounded outlets only.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Cooking with Joule™ <span style="font-family: Calibri, sans-serif;">Sous-Vide / Turbo</span> can cause pots and other vessels to become very hot to the touch. Do not touch hot surfaces. Always use the pot&#39;s handles or knobs.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">The clip can become hot during cooking. Allow it to cool before touching. The metal foot of Joule™ <span style="font-family: Calibri, sans-serif;">Sous-Vide / Turbo</span> can become hot from sitting in heated water. Allow it to cool before handling.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Do not remove Joule™ <span style="font-family: Calibri, sans-serif;">Sous-Vide / Turbo</span> from water while it is running — it could spray hot water.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">To protect against electrical shock, do not immerse cord or plug in water or other liquid.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Close supervision is necessary when any appliance is used by or near children.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Keep small parts (propeller and bumper) out of reach of children when performing maintenance on Joule™ <span style="font-family: Calibri, sans-serif;">Sous-Vide / Turbo</span>.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Unplug from outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner. Return appliance to the nearest authorized service facility for examination, repair, or adjustment.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">The use of accessory attachments not recommended by the appliance manufacturer may cause injuries.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Do not use outdoors.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Do not let cord hang over edge of table or counter, or touch hot surfaces.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Do not place on or near a hot gas or electric burner, or in a heated oven.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Extreme caution must be used when moving a pot or container full of hot water. Never reach into the water with your hands. Temperatures above 122 °F / 50 °C can scald.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Leave at least one inch of space between the surface of the water and the top of your cooking vessel to avoid risk of hot water splashing from the vessel.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Do not use appliance for other than intended use.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Keep the magnetic foot away from cardiac pacemakers and active implantable medical devices (AIMDs). Magnetic interference could impact the functioning of AIMDs.</span></span></span><br> </p>
</li><li style="margin-bottom: 11px;margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Joule™ <span style="font-family: Calibri, sans-serif;">Sous-Vide / Turbo</span> is for household use only.</span></span></span><br> </p>
</li></ul>
<p><br><strong><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Notice—To reduce the risk of damaging countertops:</span></span></span></strong><br><br><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri,sans-serif;">Avoid using Joule™ <span style="font-family: Calibri, sans-serif;">Sous-Vide / Turbo</span> in pots or vessels placed directly on countertops made of materials such as quartz, granite, or marble. Doing so may damage the countertop. Please consult your countertop manufacturer&#39;s use instructions, and always use Joule™ <span style="font-family: Calibri, sans-serif;">Sous-Vide / Turbo</span> with a thick, sturdy trivet or potholder rather than place the pot directly on the countertop. A dish towel may not effectively protect the countertop from damage.</span></span></span></p>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>

Joule™ Turbo Sous Vide / Joule™ Sous Vide | Important Safeguards

<h2><strong>Joule™ Turbo Sous-Vide / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>My sous vide is not circulating or heating / unusual motor noise.</strong></h3>
<h4>If your sous vide circulator is attempting to heat but is either not circulating, not heating, cannot start, making an unusual motor noise, we’re hoping you may be willing to try the following to troubleshoot:</h4>
<h4>If possible, start a test cook with your Sous Vide circulator (no food necessary, just put it in a water bath with the top of the outlet exposed and select any guide/time &amp; temp) and check to see whether water is being pumped through the outlet. This will tell you whether the motor and propeller are running/spinning.</h4>
<h4><strong>If the propeller is spinning but your water is not heating</strong>, then please follow <a href="/s/article-detail-public?knowArtId=kA05c000000HQ8bCAG&amp;articleLanguage=en_CA" target="_self">How do I clean my circulator?</a></h4>
<h4><strong>If your Sous Vide is not circulating, cannot start, making an unusual motor noise, please try the following:</strong></h4>
<ol><li>
<p>Unplug your circulator from the wall and <strong>ensure that it is completely cool</strong> before next step.</p>
</li><li>
<p><strong>Once you’re certain it&#39;s foot is cool</strong>, remove the foot from the bottom by gently unscrewing.</p>
</li><li>
<p>Once the foot has been removed, spin/rotate the propeller 360 degrees several times (try 20 or more times) and ensure it turns freely (rotating with little effort while attached to motor shaft). Also verify the propeller is not broken, bent, cracked, or misaligned.</p>
</li><li>
<p>Replace the foot</p>
</li><li>
<p>Plug your Sous Vide circulator back in</p>
</li><li>
<p>Attempt to start your circulator again and observe whether or not the motor is running/spinning correctly and water is now heating.</p>
</li><li>
<p>If not successful, or if still having issues, then please follow <a href="/s/article-detail-public?knowArtId=kA05c000000HQ8bCAG&amp;articleLanguage=en_CA" target="_self">How do I clean my circulator?</a></p>
</li></ol>
<p> </p>
<p style="text-align: center;"><a href="https://support.breville.com/s/article-detail-public?language=en_CA&amp;region=ca&amp;brand=breville&amp;knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>

Joule™ Turbo Sous Vide / Sous Vide | My sous vide is not circulating or heating / unusual motor noise

<h2><strong>Joule™ Turbo Sous Vide / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>How do I factory reset my circulator?</strong></h3>
<ol><li>
<p>Plug in your Joule™ Turbo Sous Vide / Sous Vide<br> </p>
</li><li>
<p><strong>Immediately</strong> press and hold down the top button for at least fifteen seconds until the light begins blinking yellow. If the light does not begin to blink yellow, please unplug the circulator and try again. (It may be necessary to press and hold the top button as you plug the circulator in.)<br> </p>
</li><li>
<p>Once the light becomes steady and white, the factory reset is complete.</p>
</li></ol>
<p> </p>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>

Joule™ Turbo Sous Vide / Joule™ Sous Vide | How do I factory reset my circulator?

<h2><strong>Joule™ Turbo Sous-Vide / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>Power Loss Alert</strong></h3>
<h4>If your Joule sous-vide momentarily lost power, you can clear this message in the Breville+ app and continue / try restarting your cook.</h4>
<h4>If you are receiving this message often or do not believe your Joule sous-vide actually lost power, please try the following:</h4>
<ul style="list-style-type: disc;"><li>Do not unplug your circulator to stop the cook. Please stop the cook using the Breville+ app or pressing the top button. If you unplug your circulator to stop the cook, it will report a power loss error the next time you use it.</li><li>Verify that your circulator is being used on a clean, grounded electrical circuit with the proper voltage and rated to handle upwards of 1200 watts.</li><li>Use an outlet on a different circuit.</li><li>Use a GFCI outlet, if available.</li><li>If you’re using a power strip or surge protector, try plugging your circulator directly into an outlet.</li><li>Make sure no other high-power drawing appliances are running on the same circuit as your Joule sous-vide (microwaves, toasters, electric kettles, hair dryers, space heaters, etc.)</li><li>Factory reset your circulator. To do so, please carefully follow the instructions here: <a href="/s/article-detail-public?knowArtId=kA05c000000HQ8WCAW&amp;articleLanguage=en_CA" target="_self">How do I factory reset my circulator?</a><br><p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
<p> </p>
</li></ul>

Joule™ Turbo Sous Vide / Joule™ Sous Vide | Power Loss Alert

<h2><strong>Joule™ Turbo Sous-Vide / </strong><strong>Joule™ Sous-Vide</strong></h2>
<h3><strong>What should I do if I see a “low water level” alert?</strong></h3>
<ul><li>
<p>Make sure the bath water is set between the recommended minimum and maximum water depths. Once that&#39;s verified you can choose to resume the cook.<br> </p>
</li></ul>
<p><strong>If you are still receiving the “low water” alert while cook within the recommended </strong><a href="/s/article-detail-public?knowArtId=kA05c000000HQ90CAG&amp;articleLanguage=en_CA" target="_self"><strong>minimum and maximum water depths</strong></a> <strong>, please do the following to troubleshoot:</strong><br> </p>
<ol><li>
<p>Unplug your circulator from the wall and <strong>ensure that your sous vide circulator is completely cool</strong> before next step.<br> </p>
</li><li>
<p><strong>Once you’re certain the circulator&#39;s foot is cool</strong>, remove the foot from the bottom by gently unscrewing.<br><br></p>
</li><li>Check inside the circulator chamber and observe water exit hole to see if there&#39;s any debris or anything there that can block water circulation. You may need to remove the propeller to see more inside the chamber. Remove debris with a tweezer and / or scrub inside with a soft bottle brush.<br><br></li><li>
<p>Check to see that the propeller is not broken, bent, cracked, and properly seated. Rotate the propeller multiple times gently by hand (20-30+ rotations).<br> </p>
</li><li>
<p>Replace the foot and try to cook again.<br> </p>
</li><li>
<p><strong>If you are still receiving the “low water” alert, then please see more detailed info on <a href="/s/article-detail-public?knowArtId=kA05c000000HQ8bCAG&amp;articleLanguage=en_CA" target="_self">how to clean your circulator</a>.</strong></p>
</li></ol>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA08b0000004UEOCA2&amp;articleLanguage=en_CA" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>

Help & Support

Featured Topics

Still need help?