Question 1

Taste & Flavour

Accepted Answer

Fresh coffee beans are the key ingredient to great tasting coffee. Like wine, there are countless varietals of coffee which are influenced by things such as the type of roast, geographic region, and elevation just to name a few. In addition, the machine and elements of preparation like grind fineness, extraction pressure and temperature, dosing volume and tamp pressure can also influence taste. If you don’t know what you like, start with a medium body fresh roast and go from there. Tasting different coffee varietals is part of the fun!

To achieve the best and most consistent results, use fresh coffee marked with a “roasted on date”, not a “use by” (or “best by”) date. If you experience weak, sour, bitter, or even a burnt taste, here are some tips to get back on track.

Make sure your beans are fresh and roasted within the past 5-30 days.
Ensure your grind fineness is dialed in for the proper extraction.
Double check the volume of coffee in the portafilter basket is correct.
Tamp with the proper pressure to allow a smooth, crema-rich pull.
Check the coffee chute is clear, and the machine has been properly maintained and cleaned to avoid residual oils and coffee particles.

Question 2

Low Coffee Temperature

Accepted Answer

The temperature of the extraction and the equipment can affect the taste of the coffee in the cup. To start, all our espresso machines are designed and programmed to extract espresso at the ideal temperature, while some models allow the user to customise the extraction temperature.

If the temperature is not hot enough, here are some quick steps to ensure you get a properly heated cup of coffee every time:

Always allow your machine to fully preheat.
Warm the portafilter, basket and cup with hot water before pulling a shot to avoid losing 10–20°C (18–36°F) instantly.
In cooler climates or seasons, the ambient temperature in the room can cause coffee to lose temperature rapidly resulting in a colder coffee. Make sure to preheat your cup and portafilter as mentioned above.
If your coffee temperature is still too low, or if your machine won’t get to the proper heating temp, you may need to run a clean and descale cycle on your machine so the sensors and heating elements can work correctly.

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