| Applies to: | BES878, BES880, BES881, BES920, BES980, BES990, BES995 |
Overview
If your espresso machine displays an error code or error message, restart the machine first. If the error remains and your machine includes a Factory Reset option, perform a factory reset.
Error codes and messages vary by model. Refer to your machine's instruction manual for information about a specific code or message.
Symptoms
- The machine displays an error code or error message.
Procedure
- Restart the machine
- Turn the machine off.
- Unplug it from the power outlet.
- Wait 60 seconds.
- Plug the machine back in.
- Turn the machine on and check whether the error returns.
- Perform a factory reset
- If the error remains and your machine has a Factory Reset option, open the machine's Settings or reset menu.
- Select Factory Reset.
- Follow the instructions for your specific model.
- Allow the machine to restart.
- Check whether the error code or message returns.
Outcome & Next Steps
If the error code or message returns after restarting and resetting the machine, contact customer support for further assistance.
When contacting Support, have the following information available:
- Model number
- Serial number
- The exact error code or message displayed
- The troubleshooting steps you have already completed
Notes & Tips
- A factory reset may remove saved drinks, customized settings, or other preferences.
- Factory Reset options and instructions vary by model.