Breville Warranty

Breville's Warranty Policy
 

Customer Service Centre

New Zealand

P 0800 273 845
F 0800 288 513
Private Bag 94411 Manukau 2163, Auckland, New Zealand

Please retain your Guarantee card and the Purchase Receipt as proof of purchase in order for your guarantee to be valid. These documents must be presented in the event of making a claim under the terms of the Breville Replacement Guarantee. If the appliance was received as a gift please mark the Guarantee “Gift” and insert against “Date of Purchase”, the date on which the appliance was received.

Breville Guarantees all products against defects caused by faulty workmanship and materials for twelve months domestic use, (3 months commercial use) from date of purchase. . This Warranty does not cover failure due to normal wear and tear, misuse, or commercial use. Please see the Warranty that accompanied your product for specific terms, conditions and exclusions.

During this guarantee period Breville will repair or replace any defective product. However, if the product includes a number of accessories, only the defective part or accessory will be replaced. Breville reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced unless faulty.

Subject to your statutory rights as to the merchantable quality of the product or accessory. In the event of a product or accessory being replaced during the guarantee, the guarantee on the replacement will expire at the original date, i.e., 12 months from the original purchase date.

This Guarantee excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse or being tampered with by unauthorised persons. The replacement Guarantee also excludes breakages and consumable items such as kneading blade and pan.

If failure or fault occurs, please call our Customer Service Centre on 0800 273 845.

In New Zealand our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Commercial Warranty

Breville guarantees all products against defects caused by faulty workmanship and materials for 3 months commercial use from the date of purchase. During this guarantee period Breville will repair any defective product. If the product includes a number of accessories, only the defective part or accessory will be repaired. Packaging, instructions, recipes etc will also not be repaired or replaced unless faulty. In the event of a product or accessory being repaired during the guarantee period, the guarantee on the repaired product will expire 3 months from the purchase date of the original product, not 3 months from the date of the repair

Specific Product  Warranty* durations

5 Year Replacement Guarantee

BSK500 - the Little Genius™

3 Year Replacement Guarantee

BSG540- the Toast and Melt™ 4 Slice Sandwich Press

BSG520-  the Toast and Melt™ 2 Slice Sandwich Press

BSG1974- the Original 74'™

Extended warranty information is included within the pack where appropriate

2 Year (25 Year Motor) Repair Guarantee

BFP800- the Kitchen Wizz Pro™

2 Year Replacement (5 Year Motor Repair) Guarantee

800CP -  Citrus Press™

BBL800- the Kinetix Pro™

2 Year (10 Year Motor) Repair Guarantee

BJS600- the Juice Fountain™ Crush

2 Year (5 Year Motor) Repair Guarantee

BJB840- the Juice and Blend™

BEM800- the Scraper Mixer Pro™

2 Year Replacement (5 Year Pump Repair) Guarantee

BES820 - Professional 800 Collection Programmable Espresso Machine

800ES - Professional 800 Collection® Espresso Machine

2 Year Replacement Guarantee

800GR - the BBQ Grill™

BGR820 - the Smart Grill™

BIR300 - JetSteam

BKE820 - the Smart Kettle™

BOV800 - the Smart Oven™

BTA820 - Professional 800 Collection® 2 Slice Toaster

BTA840 - Professional 800 Collection® 4 Slice Toaster

BCG800- the Smart Grinder™

2 Year Repair Guarantee

BCI600 - the Smart Scoop™

BBM800 -  the Custom Loaf Pro™

BES900 - the Dual Boiler™

1 Year Repair Guarantee

BES860 - the Barista Express™

BES840- the Infuser™

1 Year (5 Year Motor) Repair Guarantee

BEM410 - the Scraper Mixer™

1 Year Replacement (5 Year Motor Repair) Guarantee

BFP650- the Kitchen Wizz™ Quad

BJE520 -the  Froojie Fountain™ Juicer

BJE410- the Juice Fountain™ Max 

Covered by Warranty

Only Breville's registered service agents  are permitted to carry  out professional repairs on your faulty Breville appliance.

If your appliance is brand new and not working or missing components, please call our Customer Service Centre on 0800 273 845.

If your appliance has become faulty after use, please call our Customer Service Centre on 0800 273 845.

Out of Warranty Replacement or Repairs

Only Breville's registered service agents are permitted to  carry out professional repairs on your faulty Breville appliance.

* This Warranty does not cover failure due to normal wear and tear, misuse, or commercial use. Please see the Warranty that accompanied your product for specific terms, conditions and exclusions.